Teller In Jacksonville Drive In
Austin Bank, Jacksonville, TX, United States
Teller In Jacksonville Drive In
Job Category: Austin Bank Job Family Requisition Number: TELLE002670 Location: Jacksonville, TX 75766, USA Description
Essential duties and responsibilities include understanding and complying with regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions. Exhibit superior customer service as an Austin Bank team member. Demonstrate high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Help promote a loyal relationship between the customer and Austin bank. Participate in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals. Stay abreast of company communications by reading publications, announcements and company e-mails, etc. Take advantage of appropriate communication channels regarding bank related business matters. Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval. Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally. Greet customers and provide superior customer service. Process night depository, ATM, and Bank-by-mail deposits. Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount. Place holds on checks accepted for deposits, if warranted, in accordance with regulations. Cash checks after verification of customer signatures and balances. Obtain positive identification of payee. Obtain information and complete Currency Transaction Reports for submission to BSA Officer. Prepare Suspicious Activity Reports when applicable. Maintain teller cash drawer within required limits. Explain, promote and/or sell bank products or services such as travelers checks, savings bonds, money orders and cashier's checks, etc. Maintain appropriate log of cash sale of Cashier's Checks and travelers checks per requirements of Bank Secrecy Act. Accept utility bill and loan payments. Process TT&L, EFTPS payments and cash advances. Place stop payments on checks and drafts as requested by customer. Balance teller cash drawer and cash vault daily. Accept information for outgoing wire transfers. Assist customers in preparing documentation on debit card disputes. Assist in filing bank records/documentation. Verify next day new account information and account file maintenance. Open/process mail as required. Answer telephone calls taking messages, forwarding calls or providing assistance to customers. Cross-train in other areas. Maintain confidentiality at all times. Report to work regularly and promptly. Contribute as a team player. Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc. Maintain established department and Bank policies, procedures and objectives and quality assurance. Skills
Required
Customer Service
Intermediate Cash Handling
Intermediate Computer Skills
Intermediate Education
Required
Diploma or better. Experience
Required
Must have at least 6 months of cash handling experience.
Job Category: Austin Bank Job Family Requisition Number: TELLE002670 Location: Jacksonville, TX 75766, USA Description
Essential duties and responsibilities include understanding and complying with regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions. Exhibit superior customer service as an Austin Bank team member. Demonstrate high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Help promote a loyal relationship between the customer and Austin bank. Participate in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals. Stay abreast of company communications by reading publications, announcements and company e-mails, etc. Take advantage of appropriate communication channels regarding bank related business matters. Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval. Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally. Greet customers and provide superior customer service. Process night depository, ATM, and Bank-by-mail deposits. Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount. Place holds on checks accepted for deposits, if warranted, in accordance with regulations. Cash checks after verification of customer signatures and balances. Obtain positive identification of payee. Obtain information and complete Currency Transaction Reports for submission to BSA Officer. Prepare Suspicious Activity Reports when applicable. Maintain teller cash drawer within required limits. Explain, promote and/or sell bank products or services such as travelers checks, savings bonds, money orders and cashier's checks, etc. Maintain appropriate log of cash sale of Cashier's Checks and travelers checks per requirements of Bank Secrecy Act. Accept utility bill and loan payments. Process TT&L, EFTPS payments and cash advances. Place stop payments on checks and drafts as requested by customer. Balance teller cash drawer and cash vault daily. Accept information for outgoing wire transfers. Assist customers in preparing documentation on debit card disputes. Assist in filing bank records/documentation. Verify next day new account information and account file maintenance. Open/process mail as required. Answer telephone calls taking messages, forwarding calls or providing assistance to customers. Cross-train in other areas. Maintain confidentiality at all times. Report to work regularly and promptly. Contribute as a team player. Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc. Maintain established department and Bank policies, procedures and objectives and quality assurance. Skills
Required
Customer Service
Intermediate Cash Handling
Intermediate Computer Skills
Intermediate Education
Required
Diploma or better. Experience
Required
Must have at least 6 months of cash handling experience.