Client Director
Hays, Sacramento, CA, United States
Disclaimer: This is an evergreen job posting designed to connect with top talent for future opportunities. While this role is not actively hiring at the moment, we welcome applications to be considered for upcoming positions.
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Please note: This posting represents an ongoing effort to establish our talent pipeline and community. It is not for an active or currently open role. Qualified applicants may be contacted when a relevant position becomes available.
What future do you want to create?
At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.
Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.
Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart.
To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.
Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work.
A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.
Let’s create your tomorrow
WHY JOIN HAYS?
Be part of the team
We’re driven to work hard but know when to have fun. We call it the Hays spirit. You’ll experience this motivating energy in every part of our global team, and an inclusive environment where you can be yourself.
Feel set up to thrive
We're believers that personal growth leads to professional progression. Our open and accessible managers support you throughout your career, making sure you feel heard, valued and set up to succeed.
Go further in your career
Our scale and expertise mean you have access to a variety of progression opportunities. We give you firm foundations for your career, and the speed you can move forward is determined by your performance.
Work at the leading edge
Joining Hays means joining a business that’s going places. We’re transforming the way we do things, and shaping the future of the world of work, so if you thrive in a fast-paced environment, Hays is the place to be.
Key Responsibilities
Strategic Program Leadership
Lead the MSP delivery strategy for a state‑run higher education institution, ensuring alignment with institutional priorities, regulatory mandates, and workforce needs.
Serve as the primary executive liaison between the MSP organization and senior stakeholders (HR, procurement, academic administration, finance).
Contingent Workforce Management
Oversee the end-to-end contingent labor program, including requisition intake, talent acquisition, onboarding, assignment management, and offboarding.
Optimize talent supply strategies to support academic, administrative, and operational roles across multiple campuses and departments.
Governance & Compliance
Develop and enforce governance frameworks, approval workflows, and reporting processes aligned with state procurement rules, audit requirements, and higher education policies.
Ensure compliance with labor regulations, classification requirements, and institutional risk‑mitigation standards.
Supplier & Vendor Ecosystem Management
Lead supplier governance including scorecards, quarterly business reviews, performance KPIs, and continuous improvement initiatives.
Manage vendor rationalization, contract renewals, and cost‑model optimization to support institutional fiscal stewardship.
Operational Delivery Excellence
Oversee day‑to‑day MSP operations and service delivery teams, ensuring SLA attainment, process adherence, and consistent quality across all program services.
Manage multimillion‑dollar spend portfolios with emphasis on cost containment, savings tracking, and value realization.
Technology & VMS Optimization
Drive adoption and optimization of the institution’s Vendor Management System (VMS), ensuring data integrity, workflow efficiency, and system governance.
Partner with IT, procurement, and HRIS teams on integrations, enhancements, and reporting automation.
Executive Reporting & Stakeholder Engagement
Produce executive‑ready reporting, dashboards, and insights tailored for institutional leadership, state agencies, and governance committees.
Present program outcomes, trends, risks, and recommendations to senior leaders, procurement councils, and oversight boards.
Change Management & Institutional Integration
Lead change initiatives related to process improvement, policy updates, vendor ecosystem changes, or technology deployment.
Ensure alignment between MSP operational practices and the culture, governance expectations, and decision‑making structures of a state‑run institution.
KPI Development & Monitoring
Establish, track, and report KPIs such as:
Fill rate, time‑to‑hire, and workforce quality metrics
Budget adherence, cost savings, and rate rationalization outcomes
Supplier performance, diversity participation, and compliance adherence
VMS utilization, process efficiency, and cycle‑time improvements
Audit readiness and regulatory compliance metrics
Qualifications
8–12+ years of experience in MSP program management, workforce solutions, or large‑scale contingent workforce delivery.
Proven ability to lead outsourced service delivery programs supporting public‑sector or higher‑education clients (preferred).
Expertise in governance, supplier management, rate modeling, and contingent labor compliance.
Strong leadership capabilities with experience managing cross‑functional teams and executive‑level relationships.
Proficiency with VMS platforms (Beeline, SAP Fieldglass, Workday/VNDLY, 3SS) and related workforce technologies.
Exceptional communication, business acumen, and executive presentation skills.
Preferred Skills
Experience supporting state‑run institutions, public higher education systems, or government procurement environments.
Background managing complex stakeholders and governance boards.
Familiarity with VMS systems, workforce analytics tools, and digital process automation.
Knowledge of labor regulations, public‑sector procurement rules, and contingent workforce compliance requirements.
What we offer
We offer base compensation of $120,000 plus bonus dependent on upon achievement of budget and MBOs.
Hybrid/flexible schedule.
PTO starting at 22 days, 2 floating holidays and 2 volunteer days. Our top producers have the opportunity to
earn UNLIMITED PTO . Competitively priced medical, vision and dental plans to choose what works best for you. 401K with guaranteed match and fast-paced vesting schedule. Initial and continuous training & support from Learning & Development for your professional growth. What you need to do now Excited yet? If you're already itching to take the next step to achieving your career goals, apply now. More about us Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers. For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward. We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone. Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here. Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. xywuqvp We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.
earn UNLIMITED PTO . Competitively priced medical, vision and dental plans to choose what works best for you. 401K with guaranteed match and fast-paced vesting schedule. Initial and continuous training & support from Learning & Development for your professional growth. What you need to do now Excited yet? If you're already itching to take the next step to achieving your career goals, apply now. More about us Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers. For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward. We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone. Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here. Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. xywuqvp We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.