Customer Service, Retention Rep
Ultimate Staffing, San Diego, CA, United States
Customer Service Representative - Retention Support Specialist
Department: Customer Service, Retention
Location: Rancho Bernardo
Pay Rate: $23/hr, $24 Spanish Fluency, $25 French Fluency
Hours: Full time Mon - Fri 7:30am - 4pm
Job Summary
We are seeking a
Customer Service Representative
to join our
Retention Team
within a high-volume call center environment. In this role, you will engage with customers who are considering canceling or modifying their services, address concerns, and provide effective solutions to retain customer relationships. The ideal candidate is confident, empathetic, and skilled at problem-solving while balancing customer satisfaction with business goals.
Key Responsibilities
Handle inbound and outbound customer calls related to cancellations, service concerns, and account changes
Identify root causes of customer dissatisfaction and present appropriate retention offers or solutions
Use consultative communication techniques to understand customer needs and build trust
Maintain thorough and accurate documentation of customer interactions in CRM systems
Meet or exceed individual and team performance metrics, including retention rate, call quality, and customer satisfaction
De-escalate challenging or emotionally charged situations in a calm, professional manner
Collaborate with supervisors and cross-functional teams to improve retention strategies
Required Qualifications
Customer service experiencein a call center or retention-focused role
High School Diploma or equivalent
Proven experience handling customer objections and negotiating win-win solutions
Strong verbal communication and active listening skills
Ability to multitask and navigate multiple systems during calls
Comfortable working in a performance-driven environment with defined metrics
Proficient with CRM tools and standard office software (e.g., Microsoft Office, Google Workspace)
If you meet the above requirements and would like more details please apply today! We'd love to connect and chat about the role.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Department: Customer Service, Retention
Location: Rancho Bernardo
Pay Rate: $23/hr, $24 Spanish Fluency, $25 French Fluency
Hours: Full time Mon - Fri 7:30am - 4pm
Job Summary
We are seeking a
Customer Service Representative
to join our
Retention Team
within a high-volume call center environment. In this role, you will engage with customers who are considering canceling or modifying their services, address concerns, and provide effective solutions to retain customer relationships. The ideal candidate is confident, empathetic, and skilled at problem-solving while balancing customer satisfaction with business goals.
Key Responsibilities
Handle inbound and outbound customer calls related to cancellations, service concerns, and account changes
Identify root causes of customer dissatisfaction and present appropriate retention offers or solutions
Use consultative communication techniques to understand customer needs and build trust
Maintain thorough and accurate documentation of customer interactions in CRM systems
Meet or exceed individual and team performance metrics, including retention rate, call quality, and customer satisfaction
De-escalate challenging or emotionally charged situations in a calm, professional manner
Collaborate with supervisors and cross-functional teams to improve retention strategies
Required Qualifications
Customer service experiencein a call center or retention-focused role
High School Diploma or equivalent
Proven experience handling customer objections and negotiating win-win solutions
Strong verbal communication and active listening skills
Ability to multitask and navigate multiple systems during calls
Comfortable working in a performance-driven environment with defined metrics
Proficient with CRM tools and standard office software (e.g., Microsoft Office, Google Workspace)
If you meet the above requirements and would like more details please apply today! We'd love to connect and chat about the role.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.