Account Services Rep
Chesapeake Spice Company, LLC, Belcamp, MD, United States
Account Services Rep
Provide sales, administrative, and account service support through taking and tracking orders, providing logistical support, and the resolution of account issues and grievances. Responsibilities: Originate inside sales; take orders via phone, fax or e-mail and input orders into system. Follow orders from time of placement to time of invoice, processing all paperwork; communicate with other departments about issues related to orders. Confirm orders to account purchasers; analyze logistical options and make decisions based on costs and time frames and notify logistics company of decisions and track shipments. Input new accounts in the system and maintain accounts codebook; enter sample requests for accounts when needed. Communicate with and assist salesperson with requests, issues, credits, product return authorizations, and assist with handling account grievances. Request updated pricing and send to accounts. Communicate regularly with customers, salesperson, and departments. Responsible for aged receivables and follow up on outstanding payments/past due invoices. Maintain min/max levels of product per customer request and update min/max level excel sheets as needed. Provide inventory to customers upon request. Plan full truckloads to customers. Prepare monthly aged inventory reports for salesperson who monitors floor stocks. Answer phones, direct calls and take messages. Call for service on office machines as needed. Assist with administrative duties as needed. Communicate with customers, employees, and others to answer questions, disseminate, or explain information. Interact with all departments for the purpose of ensuring orders are being fulfilled timely/accurately. Act as the gatekeeper of orders for customers and follow from beginning to end. Other Duties as assigned. Qualifications: 2yr degree required, 4yr preferred. 3 years' Account Services experience in a Manufacturing Industry required, Food Manufacturing preferred Demonstrated experience building positive customer relations 3 years' general administrative experience required Logistics experience preferred Strong verbal and written communication skills required Working knowledge of Microsoft Office Applications, proficiency in Excel required Must be able to multi-task and work independently with minimal supervision Ability to sit and work at a computer keyboard for extended periods of time Walking or standing for brief periods of time Ability to lift up to 25 pounds occasionally Regular stooping, kneeling, bending at the waist, reaching and handling. Express or exchange ideas by means of spoken word. Convey detailed instructions to others Able to hear, understand and distinguish speech and/or other sounds such as machinery alarms Near and far visual acuity required Work in an environment that is noisy, dusty and may contain spices with high heat intensity, on occasion. Must be able to read and write English
Provide sales, administrative, and account service support through taking and tracking orders, providing logistical support, and the resolution of account issues and grievances. Responsibilities: Originate inside sales; take orders via phone, fax or e-mail and input orders into system. Follow orders from time of placement to time of invoice, processing all paperwork; communicate with other departments about issues related to orders. Confirm orders to account purchasers; analyze logistical options and make decisions based on costs and time frames and notify logistics company of decisions and track shipments. Input new accounts in the system and maintain accounts codebook; enter sample requests for accounts when needed. Communicate with and assist salesperson with requests, issues, credits, product return authorizations, and assist with handling account grievances. Request updated pricing and send to accounts. Communicate regularly with customers, salesperson, and departments. Responsible for aged receivables and follow up on outstanding payments/past due invoices. Maintain min/max levels of product per customer request and update min/max level excel sheets as needed. Provide inventory to customers upon request. Plan full truckloads to customers. Prepare monthly aged inventory reports for salesperson who monitors floor stocks. Answer phones, direct calls and take messages. Call for service on office machines as needed. Assist with administrative duties as needed. Communicate with customers, employees, and others to answer questions, disseminate, or explain information. Interact with all departments for the purpose of ensuring orders are being fulfilled timely/accurately. Act as the gatekeeper of orders for customers and follow from beginning to end. Other Duties as assigned. Qualifications: 2yr degree required, 4yr preferred. 3 years' Account Services experience in a Manufacturing Industry required, Food Manufacturing preferred Demonstrated experience building positive customer relations 3 years' general administrative experience required Logistics experience preferred Strong verbal and written communication skills required Working knowledge of Microsoft Office Applications, proficiency in Excel required Must be able to multi-task and work independently with minimal supervision Ability to sit and work at a computer keyboard for extended periods of time Walking or standing for brief periods of time Ability to lift up to 25 pounds occasionally Regular stooping, kneeling, bending at the waist, reaching and handling. Express or exchange ideas by means of spoken word. Convey detailed instructions to others Able to hear, understand and distinguish speech and/or other sounds such as machinery alarms Near and far visual acuity required Work in an environment that is noisy, dusty and may contain spices with high heat intensity, on occasion. Must be able to read and write English