Customer Service Representative

Primary Job Duties and Responsibilities

• Professionally and expeditiously respond to customer inquiriesregardingproduct and order information,pricingand website/webtoolsassistance.orderinformation,pricingand website/web toolsassistance.

• Applya high level of knowledge and judgment in resolving service, warranty or technical problemsthatarewithin established limits of authority and knowledge.

• Process incomingandreplacement orders,requests for credit memos, returns and invoices within corporate guidelines.

• Processorderexpediterequests from sales representatives and customers.

• Work closely with production teams to meet customer deadlines.

• Execute order changes, partial shipmentrequestsandcancellation requests.

• Assistwith tracking shipments and providingfreight-relatedinformation to customers.

• Promote customer service excellence and positivity throughout theorganization.

• Continuously evaluate,identifyand lead process improvements that positivelyimpactcustomer experience.

• Assume responsibility for other projects and duties as assigned byCustomer Service leadershipor Company management.

• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

RequiredQualifications

• High school diploma orequivalency.

• 3+yearsofexperience working in a fast-paced customer service environment.

• 2+ yearsofexperienceworking in or supporting a manufacturing environment.

• Intermediate knowledgeof Microsoft Office.

• Familiarity navigatingthe internet and workingwith informationon websites.

• Polished phone etiquette

• Understanding ofand adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.

• Must successfullyestablishemployment eligibility and satisfactorily complete background checks andrequiredpre-employmentdrugtestas a condition of employment.

Preferred Qualifications

• Associate's degreeorhigher.

• Experience working in or supportingacommercial plumbing environment.

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts'seven cultural beliefs:Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, andTake Action.

Working Conditions

While performing the job duties, you will be working in an office environment. You willbe requiredto work in theMenomonee Fallsoffice5 days/week until you are up to speed in therole;thenonsiteat theofficethree days perweekwith two days per weekremote.

PhysicalRequirements:Specific physical abilitiesrequiredfor this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.

• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability tooperatestandard office equipment such as computers, printers, phones, and copiers.

• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts mayterminatethe employment relationship at any time, with or without notice, and for any lawful reason.