Business Registration Representative I - (PT)
City of San Bernardino, CA, San Bernardino, CA, United States
Salary:
$24.69 - $30.01 Hourly Location :
San Bernardino, CA Job Type:
Part-Time Job Number:
26-30650-03 Department:
Finance Department Opening Date:
03/23/2026 Closing Date:
4/5/2026 11:59 PM Pacific
Why Join Team SB Are you interested in supporting local businesses and strengthening your community? We are seeking a detail-oriented and customer-focused professional to join our team as a Business Registration Representative I, helping business owners with registration, compliance, and accurate recordkeeping.
About the City:
As a future member of our team, you'll be joining a city with deep roots, cultural diversity, and exciting momentum. Located in the heart of Southern California's Inland Empire, San Bernardino is the county seat and largest city in San Bernardino County, home to more than 222,000 residents. Its rich history - shaped by Native American, Mexican, and Spanish influences - continues to inspire the city's evolving identity.
San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It's a place where public service careers are supported by a strong sense of community and purpose - and where motivated professionals can grow, contribute, and be part of something meaningful.
About the Position:
The
Business Registration Representative I
plays a key role in supporting City operations through the administration of business registration, licensing, and tax programs. Working under general supervision, this position provides technical expertise and customer service related to business licenses, permits, transient occupancy tax, utility tax, and other regulatory requirements. The role involves interpreting and applying City codes, regulations, and policies while assisting a wide range of business types, from small, one-time activities to large-scale commercial enterprises.
This employment opportunity is ideal for a detail-oriented professional with strong customer service, communication, and organizational skills who enjoys working with the public and navigating regulatory processes. The selected candidate will gain valuable experience in municipal revenue programs, code interpretation, and cross-functional coordination, with exposure to increasingly complex business registration activities as proficiency and experience are demonstrated.
What You'll Be Doing Here
The Ideal Candidate The ideal candidate is a service-oriented and detail-focused professional who enjoys working directly with the public and supporting the City's business community. They are knowledgeable, patient, and confident in explaining regulations, fees, and requirements in a clear, approachable manner. This individual thrives in a fast-paced, customer-facing environment, manages multiple priorities with accuracy, and remains calm and professional when handling sensitive or complex situations. They take pride in providing excellent customer service, maintaining accurate records, and ensuring compliance with City codes and policies. Strong communication skills, sound judgment, and a commitment to public service are essential to success in this role. Key strengths include:
Strong customer service and interpersonal communication skills. Ability to interpret and apply City codes, regulations, and business registration requirements. Attention to detail and accuracy in processing applications, payments, and records. Comfort handling a high volume of in-person and telephone inquiries. Proficiency with standard office systems, computers, and business software. Ability to maintain confidentiality and handle sensitive information professionally. Skill in building positive, effective working relationships with customers, colleagues, and partner agencies. A Day in the Life: Provide high-level customer service by assisting customers in person and over the phone with business registration questions and requirements. Process daily mail, including payments and related documentation, ensuring accuracy and timeliness. Review and process business registration applications, payments, and account updates. Explain City requirements, fees, and processes clearly and professionally to business owners. Maintain accurate records and assist with general administrative tasks related to business registration operations. For more information on this position, please click here:
What You Need to Qualify
Education and Experience: High School diploma or G.E.D.;
AND
two (2) years of progressively responsible office administrative or customer service experience, or an equivalent combination of training and experience. Experience in customer service functions in a government setting is highly desirable.
Licenses, Certifications, and Equipment: A valid California driver's license is required.
Desirable Qualifications:
Bilingual in Spanish is highly desirable. Demonstrated customer service experience in a high-volume, public-facing environment. Experience providing service to the public both in person and via telephone. Experience handling payments, processing financial transactions, and managing incoming mail.
Knowledge of and skills in:
Applying City codes, regulations, and rules to accurately determine business registration requirements, license classifications, and applicable fees. Providing high-quality customer service using professional, customer-focused communication techniques, including effective telephone and in-person interactions. Interpreting and explaining complex regulatory requirements in clear, non-technical language to businesses with varying levels of experience and compliance needs. Managing a high volume of customer inquiries efficiently, calmly, and tactfully, including resolving sensitive or emotionally charged situations. Performing standard office administrative functions, including recordkeeping, filing systems, and maintaining accurate and confidential documentation. Using computers and standard business software to enter data, process registrations, and prepare clear, accurate correspondence. Applying sound business communication practices, including correct English usage, grammar, spelling, and punctuation. Understanding basic business math to calculate fees, review payments, and ensure accuracy in financial transactions. Following written and oral instructions and making accurate decisions in accordance with established policies, procedures, and regulations. Establishing and maintaining effective, professional working relationships with customers, colleagues, and other City departments. Physical Requirements and Work Environment:
The employee works under typical office conditions, and the noise level is usually quiet. While performing the duties of this job, the employee is regularly required to sit, talk or hear, both in person and by telephone, use hands to finger, handle, and feel computers and standard business equipment, and reach with hands and arms. The employee is frequently required to stand and walk and lift up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Recruitment Timeline
This recruitment will close on
Sunday, April 05, 2026, at 11:59pm , or until a sufficient number of applications have been received.
Applications review:
Week of Monday, April 06, 2026
1st Interview:
Week of April 13, 2026, or agreed upon date by both HR recruiter & Dept
(TENTATIVE)
**All dates are subject to change at the discretion of the personnel officer**
How to Apply and What to Expect Next All applicants are required to submit an online application through the City's official website at www.sbcity.org.
This recruitment will remain open until Sunday, April 05, 2026, at 11:59 PM or until a sufficient number of qualified applications have been received.
Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review, investigation, and verification. While resumes may be uploaded as supplemental documentation, they will not be accepted in place of a fully completed City application.
Following the initial screening, the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants, including those who meet the minimum qualifications, are suitable for the position.
Successful candidates shall be required to:
Pass a reference and background verification. References will not be contacted until mutual interest has been established. Degree verification Pass a pre-employment medical exam, which includes a Drug screen. Starting salary based on education and/or experience and internal equity.
E-Verify Participation
The City of San Bernardino participates in the E-Verify program. In compliance with federal law, all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States.
Accordingly, the City will provide information from each new employee's Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States.
For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website at
Disclaimers
The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy, which may impact hiring decisions if an applicant has relatives currently employed by the City.
In compliance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation, please contact the Human Resources Department directly at (909) 998-2060.
This bulletin is intended for informational purposes only and does not constitute a contract, expressed or implied. Its contents may be modified or withdrawn without prior notice.
For questions regarding this recruitment, contact Human Resources at
909-998-2060 or email Janet Sirob at sirob_ja@sbcity.org
Additional information is available at Part-time, Temporary, and seasonal employment are restricted to 1,000 hours within a 12-month period (July 1 to June 30) and do not qualify to receive City benefits, except those required by law. Further restrictions apply to CalPERS retired annuitants. 01
Which of the following best describes your highest level of completed education:
Less than High School Diploma or GED High School Diploma or GED Less than 2 years of 2+ years of college Associate's Degree Bachelor's Degree or Higher
02
How many years of progressively responsible customer service experience do you have?
Less than 2 years 2 years but less than 3 years 3 years but less than 4 years 4 years or more
03
Which best describes your experience handling payments, processing transactions, and maintaining accurate financial records?
No experience Basic transaction processing Regular payment processing with accuracy Resolving billing or payment issues
04
Which best describes your experience working in a high-volume, customer-facing environment?
No experience Limited experience (occasional customer interaction) Regularly assisted customers in a fast-paced environment Extensive experience handling high-volume, in-person and phone inquiries
05
Please indicate your Spanish language proficiency (verbal and written) in a business or customer service setting:
Not applicable Basic - limited ability to communicate; not sufficient for customer interactions Intermediate - able to manage simple customer interactions and basic written communication Advanced - able to effectively handle customer interactions and business-related communication, both verbal and written Fluent/Native - able to communicate clearly and professionally in complex business situations, both verbally and in writing
Required Question
$24.69 - $30.01 Hourly Location :
San Bernardino, CA Job Type:
Part-Time Job Number:
26-30650-03 Department:
Finance Department Opening Date:
03/23/2026 Closing Date:
4/5/2026 11:59 PM Pacific
Why Join Team SB Are you interested in supporting local businesses and strengthening your community? We are seeking a detail-oriented and customer-focused professional to join our team as a Business Registration Representative I, helping business owners with registration, compliance, and accurate recordkeeping.
About the City:
As a future member of our team, you'll be joining a city with deep roots, cultural diversity, and exciting momentum. Located in the heart of Southern California's Inland Empire, San Bernardino is the county seat and largest city in San Bernardino County, home to more than 222,000 residents. Its rich history - shaped by Native American, Mexican, and Spanish influences - continues to inspire the city's evolving identity.
San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It's a place where public service careers are supported by a strong sense of community and purpose - and where motivated professionals can grow, contribute, and be part of something meaningful.
About the Position:
The
Business Registration Representative I
plays a key role in supporting City operations through the administration of business registration, licensing, and tax programs. Working under general supervision, this position provides technical expertise and customer service related to business licenses, permits, transient occupancy tax, utility tax, and other regulatory requirements. The role involves interpreting and applying City codes, regulations, and policies while assisting a wide range of business types, from small, one-time activities to large-scale commercial enterprises.
This employment opportunity is ideal for a detail-oriented professional with strong customer service, communication, and organizational skills who enjoys working with the public and navigating regulatory processes. The selected candidate will gain valuable experience in municipal revenue programs, code interpretation, and cross-functional coordination, with exposure to increasingly complex business registration activities as proficiency and experience are demonstrated.
What You'll Be Doing Here
The Ideal Candidate The ideal candidate is a service-oriented and detail-focused professional who enjoys working directly with the public and supporting the City's business community. They are knowledgeable, patient, and confident in explaining regulations, fees, and requirements in a clear, approachable manner. This individual thrives in a fast-paced, customer-facing environment, manages multiple priorities with accuracy, and remains calm and professional when handling sensitive or complex situations. They take pride in providing excellent customer service, maintaining accurate records, and ensuring compliance with City codes and policies. Strong communication skills, sound judgment, and a commitment to public service are essential to success in this role. Key strengths include:
Strong customer service and interpersonal communication skills. Ability to interpret and apply City codes, regulations, and business registration requirements. Attention to detail and accuracy in processing applications, payments, and records. Comfort handling a high volume of in-person and telephone inquiries. Proficiency with standard office systems, computers, and business software. Ability to maintain confidentiality and handle sensitive information professionally. Skill in building positive, effective working relationships with customers, colleagues, and partner agencies. A Day in the Life: Provide high-level customer service by assisting customers in person and over the phone with business registration questions and requirements. Process daily mail, including payments and related documentation, ensuring accuracy and timeliness. Review and process business registration applications, payments, and account updates. Explain City requirements, fees, and processes clearly and professionally to business owners. Maintain accurate records and assist with general administrative tasks related to business registration operations. For more information on this position, please click here:
What You Need to Qualify
Education and Experience: High School diploma or G.E.D.;
AND
two (2) years of progressively responsible office administrative or customer service experience, or an equivalent combination of training and experience. Experience in customer service functions in a government setting is highly desirable.
Licenses, Certifications, and Equipment: A valid California driver's license is required.
Desirable Qualifications:
Bilingual in Spanish is highly desirable. Demonstrated customer service experience in a high-volume, public-facing environment. Experience providing service to the public both in person and via telephone. Experience handling payments, processing financial transactions, and managing incoming mail.
Knowledge of and skills in:
Applying City codes, regulations, and rules to accurately determine business registration requirements, license classifications, and applicable fees. Providing high-quality customer service using professional, customer-focused communication techniques, including effective telephone and in-person interactions. Interpreting and explaining complex regulatory requirements in clear, non-technical language to businesses with varying levels of experience and compliance needs. Managing a high volume of customer inquiries efficiently, calmly, and tactfully, including resolving sensitive or emotionally charged situations. Performing standard office administrative functions, including recordkeeping, filing systems, and maintaining accurate and confidential documentation. Using computers and standard business software to enter data, process registrations, and prepare clear, accurate correspondence. Applying sound business communication practices, including correct English usage, grammar, spelling, and punctuation. Understanding basic business math to calculate fees, review payments, and ensure accuracy in financial transactions. Following written and oral instructions and making accurate decisions in accordance with established policies, procedures, and regulations. Establishing and maintaining effective, professional working relationships with customers, colleagues, and other City departments. Physical Requirements and Work Environment:
The employee works under typical office conditions, and the noise level is usually quiet. While performing the duties of this job, the employee is regularly required to sit, talk or hear, both in person and by telephone, use hands to finger, handle, and feel computers and standard business equipment, and reach with hands and arms. The employee is frequently required to stand and walk and lift up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Recruitment Timeline
This recruitment will close on
Sunday, April 05, 2026, at 11:59pm , or until a sufficient number of applications have been received.
Applications review:
Week of Monday, April 06, 2026
1st Interview:
Week of April 13, 2026, or agreed upon date by both HR recruiter & Dept
(TENTATIVE)
**All dates are subject to change at the discretion of the personnel officer**
How to Apply and What to Expect Next All applicants are required to submit an online application through the City's official website at www.sbcity.org.
This recruitment will remain open until Sunday, April 05, 2026, at 11:59 PM or until a sufficient number of qualified applications have been received.
Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review, investigation, and verification. While resumes may be uploaded as supplemental documentation, they will not be accepted in place of a fully completed City application.
Following the initial screening, the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants, including those who meet the minimum qualifications, are suitable for the position.
Successful candidates shall be required to:
Pass a reference and background verification. References will not be contacted until mutual interest has been established. Degree verification Pass a pre-employment medical exam, which includes a Drug screen. Starting salary based on education and/or experience and internal equity.
E-Verify Participation
The City of San Bernardino participates in the E-Verify program. In compliance with federal law, all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States.
Accordingly, the City will provide information from each new employee's Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States.
For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website at
Disclaimers
The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy, which may impact hiring decisions if an applicant has relatives currently employed by the City.
In compliance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation, please contact the Human Resources Department directly at (909) 998-2060.
This bulletin is intended for informational purposes only and does not constitute a contract, expressed or implied. Its contents may be modified or withdrawn without prior notice.
For questions regarding this recruitment, contact Human Resources at
909-998-2060 or email Janet Sirob at sirob_ja@sbcity.org
Additional information is available at Part-time, Temporary, and seasonal employment are restricted to 1,000 hours within a 12-month period (July 1 to June 30) and do not qualify to receive City benefits, except those required by law. Further restrictions apply to CalPERS retired annuitants. 01
Which of the following best describes your highest level of completed education:
Less than High School Diploma or GED High School Diploma or GED Less than 2 years of 2+ years of college Associate's Degree Bachelor's Degree or Higher
02
How many years of progressively responsible customer service experience do you have?
Less than 2 years 2 years but less than 3 years 3 years but less than 4 years 4 years or more
03
Which best describes your experience handling payments, processing transactions, and maintaining accurate financial records?
No experience Basic transaction processing Regular payment processing with accuracy Resolving billing or payment issues
04
Which best describes your experience working in a high-volume, customer-facing environment?
No experience Limited experience (occasional customer interaction) Regularly assisted customers in a fast-paced environment Extensive experience handling high-volume, in-person and phone inquiries
05
Please indicate your Spanish language proficiency (verbal and written) in a business or customer service setting:
Not applicable Basic - limited ability to communicate; not sufficient for customer interactions Intermediate - able to manage simple customer interactions and basic written communication Advanced - able to effectively handle customer interactions and business-related communication, both verbal and written Fluent/Native - able to communicate clearly and professionally in complex business situations, both verbally and in writing
Required Question