Retail Customer Service Associate Job at FedEx in San Diego County

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $19.70 - $23.17/hr Additional Details: LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance , and the California Fair Chance Act. FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government. Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com . FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here . In Summary: The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority . This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping . En Español: SUMARIO DE POSICIÓN: El Consultor de la tienda ofrece constantemente una experiencia positiva al cliente a todos los clientes, utilizando habilidades consultivas para anticipar las necesidades del cliente, sugerir alternativas y proporcionar soluciones. Este miembro del equipo centrado en el servicio al cliente tiene conocimientos en todas las áreas del negocio de la loja, incluyendo impresión, señalización y gráficos y envío. Será responsable de tomar pedidos, coordinar actividades en la tienda, proporcionar precios e información sobre productos, recomendar productos y servicios apropiados de FedEx Office. DURAS GENERALES Y RESPONSABILIDADES: (Esta es una lista representativa de las tareas generales que el puesto puede ser solicitado a realizar, y no está destinada a ser integral) Personas sigue instrucciones de los supervisores y ayuda a otros miembros del equipo en la ejecución de funciones de la tienda Procedimientos auxiliares para la capacitación de los integrantes del equipo de almacenamiento Servicio Demonstra comportamientos consultivos en un entorno minorista para comprender cada necesidad individual de los clientes Proporciona experiencia del cliente en impresión, señalización y gráficos y líneas de envío de productos y puede recomendar productos y servicios adecuados de FedEx Office proporciona una excelente experiencia de servicio al cliente mediante habilidades consultivas para anticiparse a las necesidades del cliente, sugerencias y encontrar soluciones para satisfacer sus necesidades Proceses Asegura rápida resolución de todos los problemas del cliente y la disponibilidad de los pedidos de seguridad del cliente Los empleadores de la Oficina de Atención al Cliente Propuesta a los sistemas de gestión de datos personalizadas y la administración de los mismos equipos de atención al cliente Contiene todas las capacidades necesarias para gestionar y mejorar las operaciones financieras de mantenimiento y manejo de los artículos y materiales necesarios en el mismo lugar. Si esta oportunidad incluye múltiples niveles de trabajo, la información salarial representa el nivel mínimo del empleo y el nivel máximo del trabajo. La remuneración inicial real se determinaría por experiencia relativa al trabajo, nivel del mercado, pago en el lugar para este trabajo y otros factores relacionados con el trabajo permitidos por la ley. Un empleado puede ser elegible para recibir un sueldo adicional, primas o bonificaciones potenciales. FedEx cumple con los requisitos de historial penal y evaluación de amenazas de seguridad (STA) definidos por la Administración de Seguridad en Transporte (TSA) para puestos que requieren acceso a un área de visualización de identificación de seguridad, regulaciones del Departamento de Transportes (DOT) Federal Motor Carrier Safety Administration (FMCSA) de las posiciones de conducción comercial, procedimientos estándares de la Oficina de Seguridad del departamento de Defensa en instalaciones cubiertas, y todas las demás leyes, reglamentos o órdenes ejecutivas, incluidas aquellas requeridas por contratos federales, estatales o locales. Conozca sus derechos Pague Transparencia La oficina de FedEx proporcionará adaptaciones razonables a las personas con discapacidad calificadas, incluso durante todo el proceso de solicitud y contratación, si se lo solicita. Los solicitantes que requieren adaptaciones razoables en la aplicación o procesamiento de empleo deben enviar un correo electrónico a HR.Recruiting@fedex.com .