LCB Customs Brokerage Manager

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Base pay range

$100,000.00/yr - $115,000.00/yr

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LCB Customs Brokerage Manager – Chicago ORD

My client, a very well established freight forwarder and customs broker, are seeking a Customs Brokerage Manager to lead and manage all aspects of customs clearance operations in their Chicago office. This role requires in-depth knowledge of U.S. customs regulations and the ability to lead a team in a fast-paced, digital-first logistics environment. The successful candidate will ensure full compliance with CBP regulations, manage broker filings, and drive automation and process improvement.

Key Responsibilities:

• Oversee and manage daily customs brokerage operations for high-volume e-commerce shipments, including HTS classification, entry filing, and release processes.
• Ensure compliance with all U.S. Customs and Border Protection (CBP) regulations, as well as other government agency (OGA) requirements (e.g., FDA, USDA, EPA, CPSC).
• Supervise and mentor a team of customs brokers, entry writers, and support staff.
• Liaise with clients, carriers, CBP, and other regulatory bodies to resolve clearance issues and respond to inquiries or holds.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and ensure compliance.
• Monitor key performance indicators (KPIs) and generate reports to track performance, compliance, and team productivity.
• Partner with technology and automation teams to integrate customs brokerage tools and systems to streamline operations.
• Provide classification, valuation, and country-of-origin determinations for imported goods.

Required Qualifications:

• U.S. Customs Broker License
• 5+ years of experience in customs brokerage, with at least 2 years in a supervisory or managerial role
• Familiarity with international trade documents (commercial invoices, packing lists, airway bills, etc.)
• Proficient in import compliance software and Microsoft Office Suite
• Excellent leadership, problem-solving, and communication skills

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst, Supply Chain, and Strategy/Planning

• Industries

  Transportation, Logistics, Supply Chain and Storage

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Inferred from the description for this job

Pension plan

Medical insurance

Vision insurance

401(k)

Paid maternity leave

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