Aquatics Director
YMCA of the Twin Tiers, City of Olean, NY, United States
POSITION SUMMARY
This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Aquatics Director leads center aquatics staff members in all member connection and retention initiatives related to aquatics programs and services. The Director manages the day-to-day operations of all aquatic programs and facilities, with a strong emphasis on safety, quality programming, and exceptional member experience. This position provides direct leadership for swim lessons, lifeguarding, aquatic fitness, swim team, and other water-based programs; directly supervising and developing aquatics staff to deliver the highest quality service in small to mid-sized centers. The Aquatics Director is responsible for aquatic-related financial management, regulatory compliance, relationship building, staff supervision and development, volunteer engagement, and serving as a YMCA advocate within the community. A strong focus is placed on ensuring a safe aquatic environment, driving a superior member experience, and enhancing member connection and engagement, leading to increased satisfaction and retention. This position employs a continuous improvement model to meet and/or exceed safety standards, program quality expectations, and budgeted revenue and expense goals.
OUR CULTURE
Our culture and values are brought to life by our mission. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: we are on a relentless quest to make our community stronger, starting with you.
ESSENTIAL FUNCTIONS
- Develop, implement, and schedule high-quality aquatic programming, including swim lessons, lifeguarding and CPR courses, aquatic fitness classes, and other water-based activities, ensuring all programs are delivered to meet or exceed YMCA standards.
- Lead efforts to expand and innovate Aquatic programming by creating new offerings and enhancing existing programs. Monitor program effectiveness, participation, and member satisfaction, and make improvements to meet community needs.
- Create a member-engaged culture and model relationship-building skills in all interactions. Build effective, authentic relationships with members; help members connect with each other and the YMCA; enhance the member experience by being alert, friendly, and responsive to participants in and around the aquatic facility.
- Answer questions from members to support them in achieving their goals related to aquatic programs and water safety; maintain working knowledge of aquatics trends, safety standards, and best practices to provide effective information and support.
- Develop and implement strategies to meet or exceed fiscal objectives, including budgeting, cost control, and revenue generation.
- Assist in marketing and distribution of aquatics program-related information.
- Promote a diverse workforce; recruit, hire, train, certify, develop, schedule, and direct aquatics staff and volunteers as needed. Ensure all lifeguards are properly trained, certified, and scheduled to maintain safe and compliant department.
- Ensures the safety, readiness, and effective operation of all aquatics facilities by maintaining properly stocked first aid kits and up-to-date AEDs, overseeing pool maintenance and water quality, securing pool facilities, maintaining accurate chemical and maintenance records, and conducting lifeguarding, swim instruction, First Aid, and CPR training for staff and the public
- Review and evaluate staff performa