Real Estate Review Director
JPMorgan Chase & Co., Plano, TX, United States
Real Estate Review Director, ED (Residential)
Bring your expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping the firm strong and resilient. You help the firm grow responsibly by anticipating emerging risks and applying expert judgment to real-world challenges that impact our customers and communities.
As a Real Estate Review Director in the Valuation Services Group (VSG) within Commercial Bank Risk, you will lead residential appraisal review operations across a multi‑state region. You will directly manage Residential Real Estate Review Leads and their teams focused on complex 1–4 family residential collateral, ensuring adherence to firm policy, USPAP, and FIRREA/Interagency appraisal guidelines while driving consistent quality, timely SLAs, and strong stakeholder outcomes.
Job responsibilities
Regulatory, policy, and quality governance
Own regional adherence to the firm’s appraisal policies and residential regulatory requirements (USPAP, FIRREA/IEG) for 1–4 family properties; serve as primary contact for internal audit and bank examiners and promptly remediate issues and findings
Implement and continuously improve residential appraisal quality control programs that meet safety and soundness expectations, communicating systemic issues and corrective actions across offices and partners
Reconsiderations of Value (ROVs)
Lead a standardized, regulator‑aligned ROV process that safeguards appraiser independence, requires credible market evidence, resolves requests within defined SLAs, tracks outcomes (overturn rates/root causes), and feeds lessons learned into reviewer guidance and vendor remediation
Manager review escalations
Establish clear residential appraisal escalation thresholds and routing to Director (or designee) for complex or high‑risk files; ensure documented second‑level review and final sign‑off, timely issue resolution, and communication to stakeholders
Operational performance and vendor oversight
Set and manage residential appraisal SLAs, throughput, and cycle times; ensure consistent, timely, and credible review outcomes across all regional teams; drive process remediation where gaps are identified
Lead residential vendor management and oversight to ensure independence and performance; resolve escalations and complex/atypical assignments (e.g., high‑value, unique property types, complex zoning/land considerations)
Market awareness and residential risk management
Maintain current understanding of local and regional residential market dynamics (inventory, price trends, seasonality, new construction, condo/co‑op nuances) and broader macro factors that influence residential values; proactively identify and mitigate emerging risks
Oversee special projects and targeted reviews (e.g., focused audits on luxury, rural, or non‑conforming properties; reconsideration‑of‑value trend analysis) and elevate significant risks with clear action plans and timelines
Technology, data integrity, and change leadership
Champion adoption of residential appraisal technologies and platforms (e.g., ordering, review, CMS/ LLMs), ensure data integrity and accurate database entries, and lead pilots and regional rollout of new tools with defined milestones and feedback loops
Leadership, talent, and culture
Lead and develop Residential Review Leads and staff across a broad geographic footprint; drive succession planning, hiring, mobility, coaching, and performance management aligned with business strategy and production needs
Promote a client‑ and service‑centered organization; partner closely with residential credit and line‑of‑business stakeholders, and advance DO & I and employee engagement initiatives across teams
Required qualifications, capabilities, and skills
Bachelor’s or Master’s degree and State Certified/Licensed Residential or Certified General Appraiser; SRA or MAI designation(s) preferred for residential leadership roles
Minimum 15 years’ experience appraising and/or reviewing 1–4 family residential properties, with at least 5 years in management; prior leadership of an appraisal review office or equivalent function preferred
Deep knowledge of USPAP and FIRREA/Interagency Appraisal Guidelines, and Secondary Market Requirements as applied to residential collateral; demonstrated strength in independent decision‑making, analytics, communication, and cross‑functional influence
Proven ability to manage multiple residential review offices and managers and to deliver regulatory conformance, quality, and SLA performance at scale; strong vendor oversight and issue‑resolution capability
Experience leading enterprise‑level quality programs and examiner/audit interactions in residential appraisal review
Familiarity with residential specialty segments (e.g., luxury, non‑conforming/rural, condo/co‑op, leased land, complex legal characteristics) and operationalizing differentiated review approaches for these asset types
Experience implementing residential appraisal technology platforms and ensuring data quality and governance across ordering and review systems
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As a Real Estate Review Director in the Valuation Services Group (VSG) within Commercial Bank Risk, you will lead residential appraisal review operations across a multi‑state region. You will directly manage Residential Real Estate Review Leads and their teams focused on complex 1–4 family residential collateral, ensuring adherence to firm policy, USPAP, and FIRREA/Interagency appraisal guidelines while driving consistent quality, timely SLAs, and strong stakeholder outcomes.
Job responsibilities
Regulatory, policy, and quality governance
Own regional adherence to the firm’s appraisal policies and residential regulatory requirements (USPAP, FIRREA/IEG) for 1–4 family properties; serve as primary contact for internal audit and bank examiners and promptly remediate issues and findings
Implement and continuously improve residential appraisal quality control programs that meet safety and soundness expectations, communicating systemic issues and corrective actions across offices and partners
Reconsiderations of Value (ROVs)
Lead a standardized, regulator‑aligned ROV process that safeguards appraiser independence, requires credible market evidence, resolves requests within defined SLAs, tracks outcomes (overturn rates/root causes), and feeds lessons learned into reviewer guidance and vendor remediation
Manager review escalations
Establish clear residential appraisal escalation thresholds and routing to Director (or designee) for complex or high‑risk files; ensure documented second‑level review and final sign‑off, timely issue resolution, and communication to stakeholders
Operational performance and vendor oversight
Set and manage residential appraisal SLAs, throughput, and cycle times; ensure consistent, timely, and credible review outcomes across all regional teams; drive process remediation where gaps are identified
Lead residential vendor management and oversight to ensure independence and performance; resolve escalations and complex/atypical assignments (e.g., high‑value, unique property types, complex zoning/land considerations)
Market awareness and residential risk management
Maintain current understanding of local and regional residential market dynamics (inventory, price trends, seasonality, new construction, condo/co‑op nuances) and broader macro factors that influence residential values; proactively identify and mitigate emerging risks
Oversee special projects and targeted reviews (e.g., focused audits on luxury, rural, or non‑conforming properties; reconsideration‑of‑value trend analysis) and elevate significant risks with clear action plans and timelines
Technology, data integrity, and change leadership
Champion adoption of residential appraisal technologies and platforms (e.g., ordering, review, CMS/ LLMs), ensure data integrity and accurate database entries, and lead pilots and regional rollout of new tools with defined milestones and feedback loops
Leadership, talent, and culture
Lead and develop Residential Review Leads and staff across a broad geographic footprint; drive succession planning, hiring, mobility, coaching, and performance management aligned with business strategy and production needs
Promote a client‑ and service‑centered organization; partner closely with residential credit and line‑of‑business stakeholders, and advance DO & I and employee engagement initiatives across teams
Required qualifications, capabilities, and skills
Bachelor’s or Master’s degree and State Certified/Licensed Residential or Certified General Appraiser; SRA or MAI designation(s) preferred for residential leadership roles
Minimum 15 years’ experience appraising and/or reviewing 1–4 family residential properties, with at least 5 years in management; prior leadership of an appraisal review office or equivalent function preferred
Deep knowledge of USPAP and FIRREA/Interagency Appraisal Guidelines, and Secondary Market Requirements as applied to residential collateral; demonstrated strength in independent decision‑making, analytics, communication, and cross‑functional influence
Proven ability to manage multiple residential review offices and managers and to deliver regulatory conformance, quality, and SLA performance at scale; strong vendor oversight and issue‑resolution capability
Experience leading enterprise‑level quality programs and examiner/audit interactions in residential appraisal review
Familiarity with residential specialty segments (e.g., luxury, non‑conforming/rural, condo/co‑op, leased land, complex legal characteristics) and operationalizing differentiated review approaches for these asset types
Experience implementing residential appraisal technology platforms and ensuring data quality and governance across ordering and review systems
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