Mortgage & Commercial Collector
Blaze Credit Union, Saint Paul, MN, United States
Description
Role : The Mortgage & Commercial Collector carries out all collection activities for the credit union to minimize delinquency.
Job Type:
Full-time, on-site at our administrative office in St Paul, MN
Major Duties and Responsibilities
Maintain detailed, accurate record and notes of all collection actions within collections software
Prioritizes and manages multiple demands
Responsible for all mortgage and commercial collection activities for the credit union
Responds to all member and employee questions regarding collection accounts and items
Works to collect on all delinquent loans and accounts
Works with members to offer suggestions and/or appropriate future options and processes
Obtains payment agreements for all past due loans and accounts
Handle bankruptcy filings which may include working with legal counsel and processing/recording trustee payments
Arranges for foreclosure or repossession actions and other legal action as required
Assists in preparing the monthly loss mitigation report
Keeps updated on all related federal and state collection, foreclosure, repossession and bankruptcy laws
Evaluates present collection methods and offers suggestions to improve efficiencies
Backup CPI process for mortgage and commercial loans
Prepares loss mitigation and modification documentation
Maintains timely and regular attendance to meet department and member needs
Models Blaze GPS core values and service expectations
Meets scorecard performance goals
Adheres to all current and/or future policies, procedures, and guidelines
Assumes all duties as assigned by management
Other Duties
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Regular and predictable attendance
Perform other duties as assigned to support effective department operation
Requirements Experience/Education/Certifications/Licenses
Minimum High School degree or GED (required)
One to three (1-3) years’ experience within mortgage and commercial collections
Demonstrated Knowledge
Advanced knowledge of collections best practices, procedures, and regulations
Strong verbal and written communication skills and well organized
Proficiency in Microsoft Office and collection software
Able to perform basic mathematical calculations
Strong teamwork skills
Communication Skills
Ability to proactively respond to members and employee to problem solve based on guidelines; written communications are based on templates but can be modified
Physical Requirements
Ability to sit and stand; answer calls; operate computer and office equipment; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.
Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.
The salary range for this position is:
$25.20-$29.50/hour.
This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.
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Role : The Mortgage & Commercial Collector carries out all collection activities for the credit union to minimize delinquency.
Job Type:
Full-time, on-site at our administrative office in St Paul, MN
Major Duties and Responsibilities
Maintain detailed, accurate record and notes of all collection actions within collections software
Prioritizes and manages multiple demands
Responsible for all mortgage and commercial collection activities for the credit union
Responds to all member and employee questions regarding collection accounts and items
Works to collect on all delinquent loans and accounts
Works with members to offer suggestions and/or appropriate future options and processes
Obtains payment agreements for all past due loans and accounts
Handle bankruptcy filings which may include working with legal counsel and processing/recording trustee payments
Arranges for foreclosure or repossession actions and other legal action as required
Assists in preparing the monthly loss mitigation report
Keeps updated on all related federal and state collection, foreclosure, repossession and bankruptcy laws
Evaluates present collection methods and offers suggestions to improve efficiencies
Backup CPI process for mortgage and commercial loans
Prepares loss mitigation and modification documentation
Maintains timely and regular attendance to meet department and member needs
Models Blaze GPS core values and service expectations
Meets scorecard performance goals
Adheres to all current and/or future policies, procedures, and guidelines
Assumes all duties as assigned by management
Other Duties
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Regular and predictable attendance
Perform other duties as assigned to support effective department operation
Requirements Experience/Education/Certifications/Licenses
Minimum High School degree or GED (required)
One to three (1-3) years’ experience within mortgage and commercial collections
Demonstrated Knowledge
Advanced knowledge of collections best practices, procedures, and regulations
Strong verbal and written communication skills and well organized
Proficiency in Microsoft Office and collection software
Able to perform basic mathematical calculations
Strong teamwork skills
Communication Skills
Ability to proactively respond to members and employee to problem solve based on guidelines; written communications are based on templates but can be modified
Physical Requirements
Ability to sit and stand; answer calls; operate computer and office equipment; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.
Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.
The salary range for this position is:
$25.20-$29.50/hour.
This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.
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