Executive Escalations Specialist - In-Office Finance

A leading financial services company is looking for a Customer Experience Escalations Specialist to resolve sensitive customer cases and ensure high-quality service. This role requires strong analytical skills and the ability to manage escalated customer situations. Responsibilities include collaborating with compliance and leadership, conducting root cause analysis, and maintaining high standards of professionalism. Must have FINRA licenses and over 3 years of customer support experience. The position is office-based in Westlake, TX. #J-18808-Ljbffr