Salesforce Business Analyst
Liberty Bank, Middletown, CT, United States
Posted Friday, March 20, 2026 at 4:00 AM
At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.
SUMMARY OF THE JOB In this role, you are a business focused Business Analyst in our Salesforce Center of Excellence and are primarily the bridge between business stakeholders and the Salesforce Delivery Team. You are responsible for deeply understanding business processes across banking areas – Retail, Commercial, Treasury, Investment Services and beyond – and translating those needs into clear Salesforce requirements, written user stories and development clarification.
You will work closely with the COE leadership to align initiatives with strategic goals, ensuring the solution solves the business pain points and delivers measurable value.
ESSENTIAL FUNCTIONS
Partnerwithstakeholderstoidentifyneeds,improveprocesses,anddriveplatformadoption
Leaddiscoverysessionstodefinebusinessproblems,scope,andsolutiondirection
Createandmanageuserstories,acceptancecriteria,andprocessdocumentation
SupportUATplanningandexecution,validatingsolutionsmeetbusinessexpectations
Enableadoptionthroughclearcommunication,trainingsupport,andstakeholderalignment
Analyzepost releaseperformanceandrecommendcontinuousimprovementstomaximizevalue
MINIMUM REQUIREMENTS
Bachelor’s degree in business administration, Information Technology, or related field or equivalent work experience.
Proven experience as a Business Analyst, in a Salesforce environment (financial services, banking, consulting).
Strong understanding of Salesforce Financial Services Cloud features, functionalities, and best practices.
Excellent analytical and critical thinking skills.
Effective communication and interpersonal skills.
Ability to work collaboratively in a collaborative environment.
Salesforce certification (e.g., Administrator, Business Analyst) is a plus.
PHYSICAL REQUIREMENTS
General Office Equipment
Keyboard Dexterity
Prolonged Sitting
COMPLIANCE Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affi
Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
#J-18808-Ljbffr
At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.
SUMMARY OF THE JOB In this role, you are a business focused Business Analyst in our Salesforce Center of Excellence and are primarily the bridge between business stakeholders and the Salesforce Delivery Team. You are responsible for deeply understanding business processes across banking areas – Retail, Commercial, Treasury, Investment Services and beyond – and translating those needs into clear Salesforce requirements, written user stories and development clarification.
You will work closely with the COE leadership to align initiatives with strategic goals, ensuring the solution solves the business pain points and delivers measurable value.
ESSENTIAL FUNCTIONS
Partnerwithstakeholderstoidentifyneeds,improveprocesses,anddriveplatformadoption
Leaddiscoverysessionstodefinebusinessproblems,scope,andsolutiondirection
Createandmanageuserstories,acceptancecriteria,andprocessdocumentation
SupportUATplanningandexecution,validatingsolutionsmeetbusinessexpectations
Enableadoptionthroughclearcommunication,trainingsupport,andstakeholderalignment
Analyzepost releaseperformanceandrecommendcontinuousimprovementstomaximizevalue
MINIMUM REQUIREMENTS
Bachelor’s degree in business administration, Information Technology, or related field or equivalent work experience.
Proven experience as a Business Analyst, in a Salesforce environment (financial services, banking, consulting).
Strong understanding of Salesforce Financial Services Cloud features, functionalities, and best practices.
Excellent analytical and critical thinking skills.
Effective communication and interpersonal skills.
Ability to work collaboratively in a collaborative environment.
Salesforce certification (e.g., Administrator, Business Analyst) is a plus.
PHYSICAL REQUIREMENTS
General Office Equipment
Keyboard Dexterity
Prolonged Sitting
COMPLIANCE Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affi
Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
#J-18808-Ljbffr