Senior Field Service Representative
Cooper Machinery Services, Houston, TX, United States
Job Title:
Senior Field Service Representative
FLSA Status:
Non-Exempt
Department:
Services
Group:
Regular Full Time
Location:
Houston, TX
About Cooper Machinery Services Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world‑class services to more than 22,000 units in its installed base. Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.
General Senior Field Service Representative Summary The Senior Field Service Representative provides hands‑on technical expertise and operational support for reciprocating compression equipment and supporting utility systems at customer facilities. This role supports commissioning, start‑up, operations, preventive and corrective maintenance, performance testing, and troubleshooting activities.
In addition to field execution, the Senior Field Service Representative serves as a Subject Matter Expert (SME) and assumes a leadership role on assigned projects, acting as the primary Cooper liaison to customers. The role also supports organizational capability development by delivering technical training, mentoring, and knowledge transfer to Field Service and Shop employees through classroom instruction, field‑based learning, and remote coaching.
Successful candidates demonstrate strong technical expertise, leadership presence, problem‑solving ability, and time‑management skills, contributing to customer satisfaction, operational excellence, and knowledge continuity across Field Services and Shop organizations.
Essential Duties And Responsibilities
The responsibilities of the Senior Field Service Representative include undertaking customer support tasks, completing on‑site installations, repairs, maintenance, and tests, while managing tasks to ensure all work is completed safely, efficiently, and on schedule.
Serve as a technical Subject Matter Expert (SME) for Field Services customer support across workshops, compressor stations, and process plants.
The incumbent is also expected to be an expert in the following:
Providing on‑site technical support and performing customer support tasks.
Delivering, installing, repairing, maintaining, and testing equipment.
Resolving operational issues in the field.
Identifying any issues and performing troubleshooting procedures.
Determining customer needs and offering recommendations.
Collaborating with colleagues and sharing information to ensure top‑notch customer support.
Managing work progress and ensuring adherence to schedules.Tracking and documenting work progress and writing service reports.
Adhering to all of the company's rules and regulations.
Developing and maintaining strong customer relationships.
Travel 200-300 days per year anywhere from 2‑14 weeks at a time.
Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours.
Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40-50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites.
Lead formal, structured training programs for Cooper employees, including classroom, hands‑on, and field‑based instruction.
Mentor and coach junior Field Service Technicians, supporting skill development, safe work practices, and career progression.
Comply with all company policies, procedures, and safety standards.
Qualifications
Minimum 10 to 15 years of experience in Reciprocating Compression.
Meets all sublevel (FS Mechanic I, II, III, IV, Crew Chief, and FSR) requirements.
Must have the following attributes:
Safety focused, service-oriented, business focused, a self‑starter.
Dependable with ability to multi‑task successfully.
Mature, with the ability to take and provide direction and thick on the fly based on the type of work and needs of the customer / business.
Professional administrative and organizational skills.
Results oriented with a sense of urgency.
Excellent verbal and written communication skills and strong interpersonal skills are required.
Clear, concise, and accurate service reporting is required.
Education - Complete training for the following:
Associates Degree with a technical concentration (Bachelor’s Degree preferred) OR equivalent work experience (minimum).
Formal training in a technical certificate program.
Technical training in the oil and gas industry or associated industry.
Master the Core competencies.
Advanced Special tooling.
Advanced Engine & Compressor Theory, OEM and Non-OEM.
Advanced Product Knowledge.
Cooper Bessemer, Ajax, Superior Engine, Superior Compressor, Gemini Compressor, Clark, Waukesha, Dresser, Caterpillar.
Mastery of Advanced Shop Math Skills.
Mastery of Computer skills – Word & Excel.
Mastery of product documentation e.g., engineering standards, blueprints, drawings, schematics, Bill of Materials, Service bulletins…etc.
Advanced leadership skills.
Mastery of Engine Balancing.
Mastery Web Deflection/Alignment.
Product Knowledge.
Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.
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Senior Field Service Representative
FLSA Status:
Non-Exempt
Department:
Services
Group:
Regular Full Time
Location:
Houston, TX
About Cooper Machinery Services Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world‑class services to more than 22,000 units in its installed base. Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.
General Senior Field Service Representative Summary The Senior Field Service Representative provides hands‑on technical expertise and operational support for reciprocating compression equipment and supporting utility systems at customer facilities. This role supports commissioning, start‑up, operations, preventive and corrective maintenance, performance testing, and troubleshooting activities.
In addition to field execution, the Senior Field Service Representative serves as a Subject Matter Expert (SME) and assumes a leadership role on assigned projects, acting as the primary Cooper liaison to customers. The role also supports organizational capability development by delivering technical training, mentoring, and knowledge transfer to Field Service and Shop employees through classroom instruction, field‑based learning, and remote coaching.
Successful candidates demonstrate strong technical expertise, leadership presence, problem‑solving ability, and time‑management skills, contributing to customer satisfaction, operational excellence, and knowledge continuity across Field Services and Shop organizations.
Essential Duties And Responsibilities
The responsibilities of the Senior Field Service Representative include undertaking customer support tasks, completing on‑site installations, repairs, maintenance, and tests, while managing tasks to ensure all work is completed safely, efficiently, and on schedule.
Serve as a technical Subject Matter Expert (SME) for Field Services customer support across workshops, compressor stations, and process plants.
The incumbent is also expected to be an expert in the following:
Providing on‑site technical support and performing customer support tasks.
Delivering, installing, repairing, maintaining, and testing equipment.
Resolving operational issues in the field.
Identifying any issues and performing troubleshooting procedures.
Determining customer needs and offering recommendations.
Collaborating with colleagues and sharing information to ensure top‑notch customer support.
Managing work progress and ensuring adherence to schedules.Tracking and documenting work progress and writing service reports.
Adhering to all of the company's rules and regulations.
Developing and maintaining strong customer relationships.
Travel 200-300 days per year anywhere from 2‑14 weeks at a time.
Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours.
Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40-50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites.
Lead formal, structured training programs for Cooper employees, including classroom, hands‑on, and field‑based instruction.
Mentor and coach junior Field Service Technicians, supporting skill development, safe work practices, and career progression.
Comply with all company policies, procedures, and safety standards.
Qualifications
Minimum 10 to 15 years of experience in Reciprocating Compression.
Meets all sublevel (FS Mechanic I, II, III, IV, Crew Chief, and FSR) requirements.
Must have the following attributes:
Safety focused, service-oriented, business focused, a self‑starter.
Dependable with ability to multi‑task successfully.
Mature, with the ability to take and provide direction and thick on the fly based on the type of work and needs of the customer / business.
Professional administrative and organizational skills.
Results oriented with a sense of urgency.
Excellent verbal and written communication skills and strong interpersonal skills are required.
Clear, concise, and accurate service reporting is required.
Education - Complete training for the following:
Associates Degree with a technical concentration (Bachelor’s Degree preferred) OR equivalent work experience (minimum).
Formal training in a technical certificate program.
Technical training in the oil and gas industry or associated industry.
Master the Core competencies.
Advanced Special tooling.
Advanced Engine & Compressor Theory, OEM and Non-OEM.
Advanced Product Knowledge.
Cooper Bessemer, Ajax, Superior Engine, Superior Compressor, Gemini Compressor, Clark, Waukesha, Dresser, Caterpillar.
Mastery of Advanced Shop Math Skills.
Mastery of Computer skills – Word & Excel.
Mastery of product documentation e.g., engineering standards, blueprints, drawings, schematics, Bill of Materials, Service bulletins…etc.
Advanced leadership skills.
Mastery of Engine Balancing.
Mastery Web Deflection/Alignment.
Product Knowledge.
Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.
#J-18808-Ljbffr