Director, Enterprise Strategy & Operations
Bethune-Cookman University, Daytona Beach, FL, United States
Position
Director, Enterprise Strategy & Operations
Location Daytona Beach, FL
Job Id: 1690
# of Openings: 1
Bethune-Cookman University
Bethune-Cookman University was founded by an extraordinary woman, Dr. Mary McLeod-Bethune, who was decades ahead of her time and remains one of the nation’s most iconic leaders of the 20th century. Mary McLeod-Bethune famously started what became B-CU in 1904 with $1.50, five little girls and a rented house that cost $11 a month. While she had a vision of success, more critically, she possessed the resilience, commitment and faith to bring her vision to reality. The University, today, powerfully and visibly affirms that same strength, fortitude and faith along with a manifest commitment to serving and supporting its students, as did its founder and benefactor at the turn of the 20th century.
Throughout its 115-year history, Bethune-Cookman University has served as a beacon of hope, opportunity, refuge, and education for tens of thousands of students from across the US and around the world. B-CU, along with Tuskegee University, is a co-founder of the United Negro College Fund (UNCF) and remains one of its 37 institutions today. B-CU is committed to bridging the chasm between ability, talent and potential, which are ubiquitous in this country, and access and opportunity, which are often not. The University intentionally serves a highly vulnerable population and over 90% of its students are PELL eligible. B-CU possesses a rich portfolio of academic programs that include health science (including public health and nursing), engineering and computer science, business, education and performing arts. The University is committed to holistically educating students and to preparing them to become value creators for a connected and global 21st-century economic reality.
Job Summary The Director of Enterprise Strategy & Operations is a senior administrative leadership position within the Center for Information Technology, responsible for enterprise application product ownership, IT portfolio governance, project delivery, budget stewardship, and cross-functional coordination. Reporting directly to the CIO, the Director manages the operational infrastructure of CIT’s strategic initiatives and serves as a strategic advisor on IT governance, enterprise investments, and institutional technology decisions.
Essential Functions The Director serves as the institutional product owner for B-CU’s enterprise application portfolio, including the Student Information System, Human Capital Management platform, Enterprise Resource Planning system, Learning Management System, Customer Relationship Management platform, and the full ecosystem of integrated auxiliary solutions:
Maintains a comprehensive inventory of all enterprise applications, their contractual status, integration dependencies, and lifecycle health
Develops and manages product roadmaps for each platform in coordination with functional business owners across Academic Affairs, Finance, Human Resources, Enrollment, and Student Affairs
Leads requirements architecture for all new system implementations, upgrades, and integration projects, ensuring that no significant technology commitment advances without documented, stakeholder-validated requirements
Prepares analysis, documentation, and position summaries in support of vendor engagements, procurement decisions, and contract negotiations
Partners with the Department of Enterprise Applications & Solutions to align platform administration with the institution’s strategic product direction
The Director manages the IT implementation lifecycle from initiation through closure for enterprise-scale technology projects:
Establishes and maintains a structured project management framework aligned to ITSM principles and CIT operating standards
Serves as operational project lead for Tier 1 implementations, ensuring on-time, on-scope, and budget-conscious delivery
Coordinates cross-functional project teams spanning IT departments and business units, resolving operational-level escalations and surfacing consequential issues through appropriate channels
Maintains consistent project documentation, status reporting, and stakeholder communication cadences throughout the delivery lifecycle
Conducts post-implementation reviews and translates findings into governance and investment recommendations
The Director manages the CIT project and service portfolio, ensuring the full body of IT work is visible, prioritized, and aligned to the University’s strategic plan and the CIT IT strategic plan:
Maintains a real-time portfolio registry capturing all active, pending, and deferred IT initiatives, categorized by strategic alignment, resource demand, and delivery risk
Facilitates portfolio review processes with CIT department leads to balance capacity against demand and sequence work with appropriate institutional priority
Develops and maintains a multi-year IT roadmap reflecting the trajectory of CIT’s major investments, retirements, and capability developments
Prepares decision-ready data, briefing materials, and analytical summaries in support of IT investment recommendations for Cabinet and Board-level consideration
Budget Management & Financial Stewardship The Director serves as the primary budget manager for CIT, working in coordination with the Office of Fiscal Affairs and divisional leadership:
Coordinates the annual IT budget development process, including operational, capital, software licensing, and project-specific line items
Tracks and reconciles budget-to-actual performance throughout the fiscal year, identifying variances and preparing adjustment recommendations
Builds and maintains the business case infrastructure that supports IT investment requests, including cost-benefit analyses and return on investment frameworks
Monitors vendor contract renewals, renewal timelines, and total cost of ownership across the enterprise application portfolio to ensure financial predictability
Cross-Functional Delivery Strategy The Director coordinates IT delivery across CIT departments and the broader institution, ensuring consistency and responsiveness across all divisions CIT serves:
Develops and maintains a CIT-wide delivery strategy accounting for interdependencies across Security & Integration Services, Enterprise Applications & Solutions, IT Services, Web & Digital Services, and Decision Support Services
Champions a service-value-chain orientation in all delivery work, measuring IT output by the outcomes it produces for students, faculty, and staff
Facilitates cross-divisional coordination forums where technology decisions require input from academic or administrative stakeholders
Manages operational-level delivery conflicts and escalates issues with institutional, financial, or policy dimensions through appropriate channels
IT Governance Champion The Director advances and administers the IT governance framework within CIT, ensuring that the policies, standards, and decision-making disciplines governing technology are current, consistently applied, and institutionally aligned:
Manages the administration of the CIT IT governance framework, including policy maintenance, standards management, and the governance calendar
Partners with the Data Governance Campus Community to align IT and data governance work across both domains
Coordinates periodic policy reviews in partnership with the Office of General Counsel, Human Resources, and relevant governance bodies
Cultivates a governance-first culture within CIT, ensuring that architectural, procurement, and operational decisions follow established review and approval processes
Wildcat Ready Certification Program The Director maintains operational ownership of the Wildcat Ready Certification Program within CIT:
Establishes and periodically reviews Wildcat Ready certification standards for endpoint devices, learning spaces, and institutional software configurations
Ensures certification criteria remain current with evolving institutional needs, security standards, and user experience expectations
Tracks program performance metrics and prepares Wildcat Ready certification status reports for inclusion in IT operational reporting
Coordinates program evolution in partnership with ITS leadership and relevant academic and administrative stakeholders
Strategic Advisor to the CIO The Director serves as a strategic advisor to the CIO on IT initiatives, governance matters, and budgetary decisions:
Conducts ongoing environmental scanning of technology trends, peer institution practices, vendor developments, and regulatory changes, synthesizing findings into actionable briefings
Prepares decision briefs, executive summaries, Cabinet-ready presentations, and Board materials in support of CIT’s strategic agenda
Represents CIT in working groups, committees, and project meetings as delegated by the CIO
Provides analysis and perspective on organizational matters, workforce development, and departmental performance to inform internal leadership decisions
Other Duties as Assigned Performs other duties as assigned in support of the Center for Information Technology and the broader mission of Bethune-Cookman University.
Minimum Education and Experience
Master’s degree in Information Technology, Computer Science, Business Administration, Higher Education Administration, or a related field
Minimum of five (5) years of progressively responsible experience in IT management, enterprise applications, technology project leadership, or a closely related discipline
Demonstrated experience managing enterprise technology portfolios or complex multi-system environments
Proven ability to communicate effectively with both technical and non-technical stakeholders, including senior institutional leadership
Working knowledge of IT governance frameworks, ITSM principles, and enterprise technology management best practices
Qualifications
Experience in higher education administration or a similarly complex, multi-stakeholder organizational environment
Familiarity with HBCU institutional contexts and the operational realities of resource-conscious environments
Experience with enterprise platforms common in higher education, including Student Information Systems, HCM solutions, Learning Management Systems, and CRM platforms
Project management certification (PMP, PRINCE2, SAFe, or equivalent) or formal training in Agile/Scrum product ownership
Experience developing and managing operating budgets for technology units
Demonstrated experience with IT governance or data governance program development
The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at 386-481-2049.
#J-18808-Ljbffr
Location Daytona Beach, FL
Job Id: 1690
# of Openings: 1
Bethune-Cookman University
Bethune-Cookman University was founded by an extraordinary woman, Dr. Mary McLeod-Bethune, who was decades ahead of her time and remains one of the nation’s most iconic leaders of the 20th century. Mary McLeod-Bethune famously started what became B-CU in 1904 with $1.50, five little girls and a rented house that cost $11 a month. While she had a vision of success, more critically, she possessed the resilience, commitment and faith to bring her vision to reality. The University, today, powerfully and visibly affirms that same strength, fortitude and faith along with a manifest commitment to serving and supporting its students, as did its founder and benefactor at the turn of the 20th century.
Throughout its 115-year history, Bethune-Cookman University has served as a beacon of hope, opportunity, refuge, and education for tens of thousands of students from across the US and around the world. B-CU, along with Tuskegee University, is a co-founder of the United Negro College Fund (UNCF) and remains one of its 37 institutions today. B-CU is committed to bridging the chasm between ability, talent and potential, which are ubiquitous in this country, and access and opportunity, which are often not. The University intentionally serves a highly vulnerable population and over 90% of its students are PELL eligible. B-CU possesses a rich portfolio of academic programs that include health science (including public health and nursing), engineering and computer science, business, education and performing arts. The University is committed to holistically educating students and to preparing them to become value creators for a connected and global 21st-century economic reality.
Job Summary The Director of Enterprise Strategy & Operations is a senior administrative leadership position within the Center for Information Technology, responsible for enterprise application product ownership, IT portfolio governance, project delivery, budget stewardship, and cross-functional coordination. Reporting directly to the CIO, the Director manages the operational infrastructure of CIT’s strategic initiatives and serves as a strategic advisor on IT governance, enterprise investments, and institutional technology decisions.
Essential Functions The Director serves as the institutional product owner for B-CU’s enterprise application portfolio, including the Student Information System, Human Capital Management platform, Enterprise Resource Planning system, Learning Management System, Customer Relationship Management platform, and the full ecosystem of integrated auxiliary solutions:
Maintains a comprehensive inventory of all enterprise applications, their contractual status, integration dependencies, and lifecycle health
Develops and manages product roadmaps for each platform in coordination with functional business owners across Academic Affairs, Finance, Human Resources, Enrollment, and Student Affairs
Leads requirements architecture for all new system implementations, upgrades, and integration projects, ensuring that no significant technology commitment advances without documented, stakeholder-validated requirements
Prepares analysis, documentation, and position summaries in support of vendor engagements, procurement decisions, and contract negotiations
Partners with the Department of Enterprise Applications & Solutions to align platform administration with the institution’s strategic product direction
The Director manages the IT implementation lifecycle from initiation through closure for enterprise-scale technology projects:
Establishes and maintains a structured project management framework aligned to ITSM principles and CIT operating standards
Serves as operational project lead for Tier 1 implementations, ensuring on-time, on-scope, and budget-conscious delivery
Coordinates cross-functional project teams spanning IT departments and business units, resolving operational-level escalations and surfacing consequential issues through appropriate channels
Maintains consistent project documentation, status reporting, and stakeholder communication cadences throughout the delivery lifecycle
Conducts post-implementation reviews and translates findings into governance and investment recommendations
The Director manages the CIT project and service portfolio, ensuring the full body of IT work is visible, prioritized, and aligned to the University’s strategic plan and the CIT IT strategic plan:
Maintains a real-time portfolio registry capturing all active, pending, and deferred IT initiatives, categorized by strategic alignment, resource demand, and delivery risk
Facilitates portfolio review processes with CIT department leads to balance capacity against demand and sequence work with appropriate institutional priority
Develops and maintains a multi-year IT roadmap reflecting the trajectory of CIT’s major investments, retirements, and capability developments
Prepares decision-ready data, briefing materials, and analytical summaries in support of IT investment recommendations for Cabinet and Board-level consideration
Budget Management & Financial Stewardship The Director serves as the primary budget manager for CIT, working in coordination with the Office of Fiscal Affairs and divisional leadership:
Coordinates the annual IT budget development process, including operational, capital, software licensing, and project-specific line items
Tracks and reconciles budget-to-actual performance throughout the fiscal year, identifying variances and preparing adjustment recommendations
Builds and maintains the business case infrastructure that supports IT investment requests, including cost-benefit analyses and return on investment frameworks
Monitors vendor contract renewals, renewal timelines, and total cost of ownership across the enterprise application portfolio to ensure financial predictability
Cross-Functional Delivery Strategy The Director coordinates IT delivery across CIT departments and the broader institution, ensuring consistency and responsiveness across all divisions CIT serves:
Develops and maintains a CIT-wide delivery strategy accounting for interdependencies across Security & Integration Services, Enterprise Applications & Solutions, IT Services, Web & Digital Services, and Decision Support Services
Champions a service-value-chain orientation in all delivery work, measuring IT output by the outcomes it produces for students, faculty, and staff
Facilitates cross-divisional coordination forums where technology decisions require input from academic or administrative stakeholders
Manages operational-level delivery conflicts and escalates issues with institutional, financial, or policy dimensions through appropriate channels
IT Governance Champion The Director advances and administers the IT governance framework within CIT, ensuring that the policies, standards, and decision-making disciplines governing technology are current, consistently applied, and institutionally aligned:
Manages the administration of the CIT IT governance framework, including policy maintenance, standards management, and the governance calendar
Partners with the Data Governance Campus Community to align IT and data governance work across both domains
Coordinates periodic policy reviews in partnership with the Office of General Counsel, Human Resources, and relevant governance bodies
Cultivates a governance-first culture within CIT, ensuring that architectural, procurement, and operational decisions follow established review and approval processes
Wildcat Ready Certification Program The Director maintains operational ownership of the Wildcat Ready Certification Program within CIT:
Establishes and periodically reviews Wildcat Ready certification standards for endpoint devices, learning spaces, and institutional software configurations
Ensures certification criteria remain current with evolving institutional needs, security standards, and user experience expectations
Tracks program performance metrics and prepares Wildcat Ready certification status reports for inclusion in IT operational reporting
Coordinates program evolution in partnership with ITS leadership and relevant academic and administrative stakeholders
Strategic Advisor to the CIO The Director serves as a strategic advisor to the CIO on IT initiatives, governance matters, and budgetary decisions:
Conducts ongoing environmental scanning of technology trends, peer institution practices, vendor developments, and regulatory changes, synthesizing findings into actionable briefings
Prepares decision briefs, executive summaries, Cabinet-ready presentations, and Board materials in support of CIT’s strategic agenda
Represents CIT in working groups, committees, and project meetings as delegated by the CIO
Provides analysis and perspective on organizational matters, workforce development, and departmental performance to inform internal leadership decisions
Other Duties as Assigned Performs other duties as assigned in support of the Center for Information Technology and the broader mission of Bethune-Cookman University.
Minimum Education and Experience
Master’s degree in Information Technology, Computer Science, Business Administration, Higher Education Administration, or a related field
Minimum of five (5) years of progressively responsible experience in IT management, enterprise applications, technology project leadership, or a closely related discipline
Demonstrated experience managing enterprise technology portfolios or complex multi-system environments
Proven ability to communicate effectively with both technical and non-technical stakeholders, including senior institutional leadership
Working knowledge of IT governance frameworks, ITSM principles, and enterprise technology management best practices
Qualifications
Experience in higher education administration or a similarly complex, multi-stakeholder organizational environment
Familiarity with HBCU institutional contexts and the operational realities of resource-conscious environments
Experience with enterprise platforms common in higher education, including Student Information Systems, HCM solutions, Learning Management Systems, and CRM platforms
Project management certification (PMP, PRINCE2, SAFe, or equivalent) or formal training in Agile/Scrum product ownership
Experience developing and managing operating budgets for technology units
Demonstrated experience with IT governance or data governance program development
The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at 386-481-2049.
#J-18808-Ljbffr