Inside Sales Specialist - Patient Access & Scheduling
TLG Staffing, Fort Lauderdale, FL, United States
The Inside Sales Specialist
– Patient Access & Scheduling is responsible for direct outreach to patients who have not yet scheduled their referred studies, with a focus on difficult-toschedule cases. This role engages patients who may be hesitant, unresponsive, or experiencing scheduling barriers and works to secure confirmed appointments. Working closely with physician offices, referral partners, and internal teams, this role helps ensure referred patients receive follow-up outreach and support through the scheduling process. The Inside Sales Specialist focuses on patient engagement, objection handling, and persistent outreach to improve scheduling completion. Reports to:
Operations Manager Works cross-functionally with: Physician offices Referral partners Intake & insurance teams Scheduling operations Core Responsibilities Difficult Patient Outreach & Scheduling Conduct direct outreach to patients who have not yet scheduled their referred studies • Focus on patients who have delayed, declined, or become unresponsive to prior scheduling attempts Engage patients through phone, text, and email to secure confirmed appointments • Utilize effective communication and objection handling to encourage patients to move forward with testing Address common barriers to scheduling such as scheduling conflicts, hesitation about testing, or general patient concerns Provide clear information about the testing process and next steps Escalate complex insurance, clinical, or authorization questions to the appropriate internal teams when needed Communicate with referring physician offices when additional patient outreach or followup is needed Help ensure referred patients are contacted and supported through the scheduling process Provide updates on patient scheduling progress when requested Case Tracking & Documentation Document outreach attempts and patient interactions in the scheduling system Track scheduling outcomes and follow-up activity for assigned patients Maintain accurate records of patient communications and scheduling status Role Impact This role supports patient access and scheduling operations by directly engaging patients who have not yet scheduled their studies. Through consistent outreach and follow-up, the Inside Sales Specialist helps increase scheduling completion and supports referred patients in moving forward with recommended testing. Qualifications Required Experience in healthcare scheduling, patient access, or inside sales Experience handling outbound patient outreach or high-volume calling Strong communication and objection handling skills Ability to manage patient follow-up and scheduling activities in a remote environment Preferred Experience working with physician offices or referral partners Familiarity with insurance or healthcare scheduling workflows Experience in diagnostic testing or specialty healthcare services
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– Patient Access & Scheduling is responsible for direct outreach to patients who have not yet scheduled their referred studies, with a focus on difficult-toschedule cases. This role engages patients who may be hesitant, unresponsive, or experiencing scheduling barriers and works to secure confirmed appointments. Working closely with physician offices, referral partners, and internal teams, this role helps ensure referred patients receive follow-up outreach and support through the scheduling process. The Inside Sales Specialist focuses on patient engagement, objection handling, and persistent outreach to improve scheduling completion. Reports to:
Operations Manager Works cross-functionally with: Physician offices Referral partners Intake & insurance teams Scheduling operations Core Responsibilities Difficult Patient Outreach & Scheduling Conduct direct outreach to patients who have not yet scheduled their referred studies • Focus on patients who have delayed, declined, or become unresponsive to prior scheduling attempts Engage patients through phone, text, and email to secure confirmed appointments • Utilize effective communication and objection handling to encourage patients to move forward with testing Address common barriers to scheduling such as scheduling conflicts, hesitation about testing, or general patient concerns Provide clear information about the testing process and next steps Escalate complex insurance, clinical, or authorization questions to the appropriate internal teams when needed Communicate with referring physician offices when additional patient outreach or followup is needed Help ensure referred patients are contacted and supported through the scheduling process Provide updates on patient scheduling progress when requested Case Tracking & Documentation Document outreach attempts and patient interactions in the scheduling system Track scheduling outcomes and follow-up activity for assigned patients Maintain accurate records of patient communications and scheduling status Role Impact This role supports patient access and scheduling operations by directly engaging patients who have not yet scheduled their studies. Through consistent outreach and follow-up, the Inside Sales Specialist helps increase scheduling completion and supports referred patients in moving forward with recommended testing. Qualifications Required Experience in healthcare scheduling, patient access, or inside sales Experience handling outbound patient outreach or high-volume calling Strong communication and objection handling skills Ability to manage patient follow-up and scheduling activities in a remote environment Preferred Experience working with physician offices or referral partners Familiarity with insurance or healthcare scheduling workflows Experience in diagnostic testing or specialty healthcare services
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