Lead Product Owner, Cat Digital
Caterpillar Brazil, Chicago, IL, United States
**Job Summary:**
Join the Dealer Websites team of Cat Digital and be responsible for providing day-to-day support to internal teams, vendors, and dealers with program onboarding, website implementation, brand standards, content updates, platform enhancements, analytics, and problem resolution.* Supports dealer onboarding and site deployment by providing hands-on enablement and first-line support for template adoption, navigation and design systems, component libraries, site configuration, content management, analytics tagging, and platform integrations.* Identifies and documents requirements and issues across templates, assets, content, analytics, and other components; partners with internal teams, vendors, and dealers to drive resolution and communicate updates.* Supports analytics tagging, dashboards, and reporting needs by validating data, surface-level insights, or tagging accuracy.* Collects and synthesizes feedback across dealers and internal teams to inform future updates, enhancements, and roadmap decisions.* Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.- **Business Analysis:** Extensive knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.- **Decision Making and Critical Thinking:** Extensive experience of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.- **Effective Communications:** Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.- **Software Change Request Management:** Extensive experience of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.- **Software Engineering:** Working knowledge of software engineering; ability to deliver new or enhanced fee-based software products.- **Software Problem Management:** Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.- **Software Product Business Knowledge:** Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.- **User Acceptance Testing (UAT):** Extensive knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.* Extensive professional experience (typically 8+ years) and proven experience as a Product Owner or related role using Agile methodology (typically 5+ years)* Proven experience leading a technical team while simultaneously managing multiple projects* Experience working with developers in a Digital Commerce environment* Experience managing projects using Agile software tools such as Mingle, DevOps/VSTS, JIRA, Team Services, Rally* Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.* Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.* Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.* Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.* Experience working with onshore/offshore team model* Demonstrated ability to empower teams* Knowledge of the software development lifecycle* Background in Information Technology* Product Owner certification* Medical, dental, and vision benefits\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\** 401(k) savings plans\** Health Savings Account (HSA)\** Flexible Spending Accounts (FSAs)\** Health Lifestyle Programs\** Employee Assistance Program\** Voluntary Benefits and Employee Discounts\** Career Development\** Incentive bonus\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement #J-18808-Ljbffr
Join the Dealer Websites team of Cat Digital and be responsible for providing day-to-day support to internal teams, vendors, and dealers with program onboarding, website implementation, brand standards, content updates, platform enhancements, analytics, and problem resolution.* Supports dealer onboarding and site deployment by providing hands-on enablement and first-line support for template adoption, navigation and design systems, component libraries, site configuration, content management, analytics tagging, and platform integrations.* Identifies and documents requirements and issues across templates, assets, content, analytics, and other components; partners with internal teams, vendors, and dealers to drive resolution and communicate updates.* Supports analytics tagging, dashboards, and reporting needs by validating data, surface-level insights, or tagging accuracy.* Collects and synthesizes feedback across dealers and internal teams to inform future updates, enhancements, and roadmap decisions.* Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.- **Business Analysis:** Extensive knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.- **Decision Making and Critical Thinking:** Extensive experience of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.- **Effective Communications:** Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.- **Software Change Request Management:** Extensive experience of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.- **Software Engineering:** Working knowledge of software engineering; ability to deliver new or enhanced fee-based software products.- **Software Problem Management:** Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.- **Software Product Business Knowledge:** Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.- **User Acceptance Testing (UAT):** Extensive knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.* Extensive professional experience (typically 8+ years) and proven experience as a Product Owner or related role using Agile methodology (typically 5+ years)* Proven experience leading a technical team while simultaneously managing multiple projects* Experience working with developers in a Digital Commerce environment* Experience managing projects using Agile software tools such as Mingle, DevOps/VSTS, JIRA, Team Services, Rally* Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.* Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.* Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.* Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.* Experience working with onshore/offshore team model* Demonstrated ability to empower teams* Knowledge of the software development lifecycle* Background in Information Technology* Product Owner certification* Medical, dental, and vision benefits\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\** 401(k) savings plans\** Health Savings Account (HSA)\** Flexible Spending Accounts (FSAs)\** Health Lifestyle Programs\** Employee Assistance Program\** Voluntary Benefits and Employee Discounts\** Career Development\** Incentive bonus\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement #J-18808-Ljbffr