Customer Service Representative - Internet / Telecommunications
Swoon, Irvine, CA, United States
Location:
Irvine, CA (In-office)
Contract:
3-month contract
Pay:
$25/hour
Schedule:
Flexible shift
About the Role We’re hiring a Customer Service Representative (“Concierge”) to join a Customer Experience team supporting fiber internet customers and residents across phone, email, and chat. This role is built for someone who blends empathy and urgency with strong technical troubleshooting—leaving every person feeling personally taken care of, with a next-issue resolution mindset. You’ll thrive in a fast-paced, startup environment and partner closely with Field Services, Sales, and Community Engagement to move work forward.
What You’ll Do
Place outbound calls to customers/residents with status updates on new orders, post work order follow-ups, and ticket follow-ups
Schedule calls to move work forward and coordinate installations with Field Services
Make appointment confirmation calls (day/evening prior to pre-cons, drops, and ONT installs)
Perform end-of-day optimization of the daily technician schedule
Handle installation and technical support inquiries efficiently with urgency and full issue resolution
Respond to inbound service availability questions and updates via phone and email
Complete customer satisfaction calls and outbound service/support follow-ups
Support Sales and Community Engagement teams with resident and customer support needs
Contribute to a culture of trust, integrity, and collaboration
What You Bring
2+ years of customer service experience in telecom/networking
2+ years providing technical support to B2C or B2B customers
Experience as a support agent in a startup environment
Strong problem-solving, analytical, organizational, and follow-through skills
Excellent verbal and written communication skills
Hands‑on troubleshooting across IP, IoT, Wi‑Fi, and consumer hardware/software—able to explain issues in plain language
Advanced service skills in problem‑solving, especially home networking issues
Proficiency with Microsoft Office,
JIRA , and
GoTo
or similar CRM platforms
High integrity, intellectual honesty, and strong work ethic
#J-18808-Ljbffr
Irvine, CA (In-office)
Contract:
3-month contract
Pay:
$25/hour
Schedule:
Flexible shift
About the Role We’re hiring a Customer Service Representative (“Concierge”) to join a Customer Experience team supporting fiber internet customers and residents across phone, email, and chat. This role is built for someone who blends empathy and urgency with strong technical troubleshooting—leaving every person feeling personally taken care of, with a next-issue resolution mindset. You’ll thrive in a fast-paced, startup environment and partner closely with Field Services, Sales, and Community Engagement to move work forward.
What You’ll Do
Place outbound calls to customers/residents with status updates on new orders, post work order follow-ups, and ticket follow-ups
Schedule calls to move work forward and coordinate installations with Field Services
Make appointment confirmation calls (day/evening prior to pre-cons, drops, and ONT installs)
Perform end-of-day optimization of the daily technician schedule
Handle installation and technical support inquiries efficiently with urgency and full issue resolution
Respond to inbound service availability questions and updates via phone and email
Complete customer satisfaction calls and outbound service/support follow-ups
Support Sales and Community Engagement teams with resident and customer support needs
Contribute to a culture of trust, integrity, and collaboration
What You Bring
2+ years of customer service experience in telecom/networking
2+ years providing technical support to B2C or B2B customers
Experience as a support agent in a startup environment
Strong problem-solving, analytical, organizational, and follow-through skills
Excellent verbal and written communication skills
Hands‑on troubleshooting across IP, IoT, Wi‑Fi, and consumer hardware/software—able to explain issues in plain language
Advanced service skills in problem‑solving, especially home networking issues
Proficiency with Microsoft Office,
JIRA , and
GoTo
or similar CRM platforms
High integrity, intellectual honesty, and strong work ethic
#J-18808-Ljbffr