Resident Relations Coordinator
Leisure Vale Assisted Living, Los Angeles, CA, United States
Public relations coordinator • los angeles ca
Job Summary The Athenaeum is located on the Caltech campus. Reported to the Director, Hotel Operations & Membership, this position responds to inquiries, reservations, and special requests by Athenaeum members and guests. The role includes updating the reservation system database, promoting special events, and working various shifts including day, swing, and overnight. This essential reporting position must be ready to respond quickly during emergencies.
Essential Job Duties
Answer phones; make reservations for hotel, dining room, and tennis courts; check in and check out guests; answer member inquiries regarding payments and other questions.
Enter hotel and dining reservations in the respective reservation systems.
Work as a team with other front desk staff to maintain room availability records and members’ and guests’ personal accounts via automated reservation system. Process and post member and guest charges and collect payments upon check‑out.
Research member account numbers to reconcile guest folio charges and billing issues.
Record dining reservations received via phone, email, or at the front desk from members and guests.
Respond to club membership inquiries.
Market and promote special events at The Athenaeum to members and guests whenever opportunities arise, both over the phone and in person.
Responsible for all telephone calls received on The Athenaeum's trunk line, routing calls to members, guests, or staff as required. Receive and/or deliver messages, mail, or parcels to members, guests, or staff, as necessary.
Perform other duties as assigned.
Basic Qualifications
Minimum of 2 years of experience in the service or hospitality industry.
Basic computer skills including MS Word, Excel, and POS data systems with accurate typing and ten‑key.
Excellent oral and written communication skills and experience providing high‑level customer service in a professional manner.
Ability to work under limited supervision and perform multiple assignments in a dynamic workplace environment.
Basic accounting skills.
Preferred Qualifications
Hotel or private club experience.
Experience with hotel industry software.
Required Documents
Resume.
Hiring Range $19.00 – $22.00 per hour. The final salary will be set based on internal equity, experience, education, specialty and training.
Benefits As one of the largest employers in Pasadena, Caltech offers competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off, tuition reimbursement, and more. Non‑benefit eligible employees may have access to some benefits such as onsite counseling and sick time.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law. Caltech is a VEVRAA Federal Contractor.
Disability Accommodations Caltech complies with FEHA and the ADA. We consider reasonable accommodations for eligible applicants and employees to perform the essential functions of a position. Contact Caltech Recruiting at employment@caltech.edu to request accommodations.
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Job Summary The Athenaeum is located on the Caltech campus. Reported to the Director, Hotel Operations & Membership, this position responds to inquiries, reservations, and special requests by Athenaeum members and guests. The role includes updating the reservation system database, promoting special events, and working various shifts including day, swing, and overnight. This essential reporting position must be ready to respond quickly during emergencies.
Essential Job Duties
Answer phones; make reservations for hotel, dining room, and tennis courts; check in and check out guests; answer member inquiries regarding payments and other questions.
Enter hotel and dining reservations in the respective reservation systems.
Work as a team with other front desk staff to maintain room availability records and members’ and guests’ personal accounts via automated reservation system. Process and post member and guest charges and collect payments upon check‑out.
Research member account numbers to reconcile guest folio charges and billing issues.
Record dining reservations received via phone, email, or at the front desk from members and guests.
Respond to club membership inquiries.
Market and promote special events at The Athenaeum to members and guests whenever opportunities arise, both over the phone and in person.
Responsible for all telephone calls received on The Athenaeum's trunk line, routing calls to members, guests, or staff as required. Receive and/or deliver messages, mail, or parcels to members, guests, or staff, as necessary.
Perform other duties as assigned.
Basic Qualifications
Minimum of 2 years of experience in the service or hospitality industry.
Basic computer skills including MS Word, Excel, and POS data systems with accurate typing and ten‑key.
Excellent oral and written communication skills and experience providing high‑level customer service in a professional manner.
Ability to work under limited supervision and perform multiple assignments in a dynamic workplace environment.
Basic accounting skills.
Preferred Qualifications
Hotel or private club experience.
Experience with hotel industry software.
Required Documents
Resume.
Hiring Range $19.00 – $22.00 per hour. The final salary will be set based on internal equity, experience, education, specialty and training.
Benefits As one of the largest employers in Pasadena, Caltech offers competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off, tuition reimbursement, and more. Non‑benefit eligible employees may have access to some benefits such as onsite counseling and sick time.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law. Caltech is a VEVRAA Federal Contractor.
Disability Accommodations Caltech complies with FEHA and the ADA. We consider reasonable accommodations for eligible applicants and employees to perform the essential functions of a position. Contact Caltech Recruiting at employment@caltech.edu to request accommodations.
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