Product Support Sales Representative (PSSR)
Envirocon, Inc., Columbia Falls, MT, United States
As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory including all or portions of the following counties: Flathead, Glacier, Lake, Lewis and Clark, Powell, Pondera, Teton, Toole, Liberty, Hill, Chouteau and Cascade. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern's customers.
Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.
Modern Machinery is an Equal Opportunity Employer
BENEFITS
Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Virtual Mental Health & Tele Medicine Benefit
Company Paid Life Insurance & Disability Benefits
Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
Job Requirements/Skills
Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around - customers, suppliers, manufacturers, and co-workers
Requires a valid driver's license and the ability to maintain an insurable driving record
Provide exceptional customer service
Ability to take the initiative to accomplish work with little supervision
Effectively manage relationships both internally and externally
Good verbal and written communication skills
Ability to exercise integrity, confidentiality, and discretion
Excellent time management and organizational skills
Capable of working with all levels of the organization
Teamwork: cooperate and support others within the Modern Machinery organization
Education/Experience
High School diploma required. Bachelor's degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
Proficient in Microsoft Office products (Outlook, Word, and Excel)
Nature/Scope of Job
Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
Must be able to travel on a regular basis to include overnight stays.
Demonstrate Modern Machinery's core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals
Effectively communicate with and establish relationships with assigned customers
Develop sales forecasts and business plans for each customer
Utilize the company's CRM system to track and maintain customer records
Promote growth and increase sales activity for parts and service
Identify new or additional opportunities for aftermarket sales
Sell service programs
Perform and coordinate market and opinion surveys
Provide customers with quotes related to product support
Perform machine inspections and evaluations
Communicate the progress of repair(s) to customer's equipment in the shop
Assist in successfully negotiating and settling customer product support disputes
Execute on short and long-term goals through good management and planning
The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.
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Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.
Modern Machinery is an Equal Opportunity Employer
BENEFITS
Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Virtual Mental Health & Tele Medicine Benefit
Company Paid Life Insurance & Disability Benefits
Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
Job Requirements/Skills
Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around - customers, suppliers, manufacturers, and co-workers
Requires a valid driver's license and the ability to maintain an insurable driving record
Provide exceptional customer service
Ability to take the initiative to accomplish work with little supervision
Effectively manage relationships both internally and externally
Good verbal and written communication skills
Ability to exercise integrity, confidentiality, and discretion
Excellent time management and organizational skills
Capable of working with all levels of the organization
Teamwork: cooperate and support others within the Modern Machinery organization
Education/Experience
High School diploma required. Bachelor's degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
Proficient in Microsoft Office products (Outlook, Word, and Excel)
Nature/Scope of Job
Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
Must be able to travel on a regular basis to include overnight stays.
Demonstrate Modern Machinery's core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals
Effectively communicate with and establish relationships with assigned customers
Develop sales forecasts and business plans for each customer
Utilize the company's CRM system to track and maintain customer records
Promote growth and increase sales activity for parts and service
Identify new or additional opportunities for aftermarket sales
Sell service programs
Perform and coordinate market and opinion surveys
Provide customers with quotes related to product support
Perform machine inspections and evaluations
Communicate the progress of repair(s) to customer's equipment in the shop
Assist in successfully negotiating and settling customer product support disputes
Execute on short and long-term goals through good management and planning
The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.
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