Order Management Specialist
Georg Fischer, Little Rock, AR, United States
At GF, we see our company as a forward‑thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe. Join us to be part of a forward‑thinking, people’-centered company where your ideas and contributions truly matter. This is your opportunity to make a real impact in a collaborative, international environment.
Essential Duties & Responsibilities
Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
Verify Order details, including pricing, availability, and delivery timelines.
Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging all interactions in Microsoft Dynamics.
Work cross‑functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
Identify and elevate order discrepancies or delays to appropriate teams.
Utilize Microsoft Teams for collaboration, updates and internal communication.
Maintain accurate records of orders and customer communications.
Assist with order‑related reports and documentation.
All other duties as assigned.
Education And/or Experience
High school diploma or equivalent required; associate’s degree preferred.
1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.
Knowledge of ERP system (SAP).
Basic knowledge of Excel, Word, Outlook, Microsoft Teams and Microsoft Dynamics CRM.
SCM/back‑office experience preferably in the technical industry.
Ability to work collaboratively in a team-oriented environment.
Knowledge, Skills, And Abilities
Strong attention to detail and ability to multitask.
Effective communication skills–oral and written.
Ability to learn and retain product‑specific information and communicate the features and benefits to customers.
Computer literate and knowledge of all Microsoft Office applications.
Proficient in Microsoft Excel preferred.
High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality.
Taking initiatives to improve effectiveness and efficiency in back‑office processes.
Working Conditions / Physical Requirements
The position is office based, Monday through Friday.
Ability to lift up to 25 pounds occasionally.
Contact Person Helen Corona – Human Resources Assistant
Please submit your application via the ‘Apply’ button.
#J-18808-Ljbffr
Essential Duties & Responsibilities
Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
Verify Order details, including pricing, availability, and delivery timelines.
Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging all interactions in Microsoft Dynamics.
Work cross‑functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
Identify and elevate order discrepancies or delays to appropriate teams.
Utilize Microsoft Teams for collaboration, updates and internal communication.
Maintain accurate records of orders and customer communications.
Assist with order‑related reports and documentation.
All other duties as assigned.
Education And/or Experience
High school diploma or equivalent required; associate’s degree preferred.
1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.
Knowledge of ERP system (SAP).
Basic knowledge of Excel, Word, Outlook, Microsoft Teams and Microsoft Dynamics CRM.
SCM/back‑office experience preferably in the technical industry.
Ability to work collaboratively in a team-oriented environment.
Knowledge, Skills, And Abilities
Strong attention to detail and ability to multitask.
Effective communication skills–oral and written.
Ability to learn and retain product‑specific information and communicate the features and benefits to customers.
Computer literate and knowledge of all Microsoft Office applications.
Proficient in Microsoft Excel preferred.
High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality.
Taking initiatives to improve effectiveness and efficiency in back‑office processes.
Working Conditions / Physical Requirements
The position is office based, Monday through Friday.
Ability to lift up to 25 pounds occasionally.
Contact Person Helen Corona – Human Resources Assistant
Please submit your application via the ‘Apply’ button.
#J-18808-Ljbffr