Collections Specialist
First Community Credit Union, Fargo, ND, United States
About FCCU
FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of 'Life is Better with Community.'
Core Values
Community – Our Communities define who we are "People Helping People".
Integrity – We will live and work with uncompromised integrity.
Passion – We will display passion in our work and service to our membership.
Growth – We believe that growing both as a Credit Union and professionally as employees is imperative to our long‑term success.
Job Responsibilities Responsible for performing routine collection duties on delinquent consumer accounts/loans and in compliance with Credit Union policies, procedures and regulatory requirements.
Arrive each day full of energy and ready to provide outstanding service as you assist members with delinquent accounts while maintaining our tradition of trust and integrity.
Cheerfully and in a professional manner, communicate with members by phone, mail, or in person, building positive relationships as you guide them toward solutions to bring their accounts current.
Efficiently review delinquent accounts, document all activity, process notices such as bankruptcies or garnishments, and recommend next steps including payment plans or extensions.
Utilize your knowledge of FCCU procedures and products to help members understand their options and regain financial stability.
Provide respectful, empathetic service and genuinely care about finding real solutions to support members' financial well‑being.
Take pride in being goal‑oriented, adaptable, and representing FCCU with professionalism and care at every interaction.
Qualifications
High school diploma or GED.
Previous financial institution experience preferred.
Ability to operate a computer, telephone and other office equipment.
Competitive team player, with a positive attitude willing to learn and adapt to change.
Ability to communicate, both written and verbal.
Detail‑oriented and able to work in a fast‑paced member service environment.
Benefits We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.
Work Schedule Monday‑Friday, 8am‑5pm
Application You must complete an FCCU employment application located at https://www.myfccu.com/careers.
First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)
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As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of 'Life is Better with Community.'
Core Values
Community – Our Communities define who we are "People Helping People".
Integrity – We will live and work with uncompromised integrity.
Passion – We will display passion in our work and service to our membership.
Growth – We believe that growing both as a Credit Union and professionally as employees is imperative to our long‑term success.
Job Responsibilities Responsible for performing routine collection duties on delinquent consumer accounts/loans and in compliance with Credit Union policies, procedures and regulatory requirements.
Arrive each day full of energy and ready to provide outstanding service as you assist members with delinquent accounts while maintaining our tradition of trust and integrity.
Cheerfully and in a professional manner, communicate with members by phone, mail, or in person, building positive relationships as you guide them toward solutions to bring their accounts current.
Efficiently review delinquent accounts, document all activity, process notices such as bankruptcies or garnishments, and recommend next steps including payment plans or extensions.
Utilize your knowledge of FCCU procedures and products to help members understand their options and regain financial stability.
Provide respectful, empathetic service and genuinely care about finding real solutions to support members' financial well‑being.
Take pride in being goal‑oriented, adaptable, and representing FCCU with professionalism and care at every interaction.
Qualifications
High school diploma or GED.
Previous financial institution experience preferred.
Ability to operate a computer, telephone and other office equipment.
Competitive team player, with a positive attitude willing to learn and adapt to change.
Ability to communicate, both written and verbal.
Detail‑oriented and able to work in a fast‑paced member service environment.
Benefits We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.
Work Schedule Monday‑Friday, 8am‑5pm
Application You must complete an FCCU employment application located at https://www.myfccu.com/careers.
First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)
#J-18808-Ljbffr