Call Center Representative
SupportFinity™, Hartford, CT, United States
Call Center Representative
We are seeking a Call Center Representative to join our dynamic team! This is a remote position in Connecticut, training onsite. The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry, and professionally managing a high volume of incoming calls in a call center environment. The role includes scheduling patient appointments and performing tasks in medical records.
Duties and Responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with an appropriate provider. Typical duties include but are not limited to:
Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
Accurately acquire, confirm and input demographic and insurance information for all patients
Perform other related duties as assigned
Qualifications High School diploma or GED is required. An Associate’s degree is highly preferred. Minimum of one to two years of relevant work experience in a high-volume medical call center is highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, and organized. Electronic appointment scheduling and data entry experience required.
Exceptional phone etiquette incorporating strong communication, interpersonal, and customer service skills is a necessity. Strong critical thinking and problem‑solving skills with the ability to work as a member of a team to serve patients is a must. Bilingual in English and Spanish is required.
Physical Requirements / Work Environment
Variable 8‑hour shifts between 7 am–8 pm, including weekends as needed
Minimal physical effort
Must be able to operate computer and telephone continuously
District travel as necessary
Benefits Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more.
About Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empower patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC’s mission is to enhance the health and social well‑being of the communities we serve through equitable, high‑quality, and culturally responsive patient‑centered care.
American with Disabilities Requirements External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job‑specific functions (listed within each job‑specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case‑by‑case basis.
Equal Opportunity Employer Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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Duties and Responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with an appropriate provider. Typical duties include but are not limited to:
Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
Accurately acquire, confirm and input demographic and insurance information for all patients
Perform other related duties as assigned
Qualifications High School diploma or GED is required. An Associate’s degree is highly preferred. Minimum of one to two years of relevant work experience in a high-volume medical call center is highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, and organized. Electronic appointment scheduling and data entry experience required.
Exceptional phone etiquette incorporating strong communication, interpersonal, and customer service skills is a necessity. Strong critical thinking and problem‑solving skills with the ability to work as a member of a team to serve patients is a must. Bilingual in English and Spanish is required.
Physical Requirements / Work Environment
Variable 8‑hour shifts between 7 am–8 pm, including weekends as needed
Minimal physical effort
Must be able to operate computer and telephone continuously
District travel as necessary
Benefits Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more.
About Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empower patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC’s mission is to enhance the health and social well‑being of the communities we serve through equitable, high‑quality, and culturally responsive patient‑centered care.
American with Disabilities Requirements External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job‑specific functions (listed within each job‑specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case‑by‑case basis.
Equal Opportunity Employer Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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