Customer Service Representative
VCA Animal Hospitals, Denver, CO, United States
Client Service Representative
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is that your pet’s health is our top priority and excellent service is our goal, so we aim to exceed each pet owner’s expectations.
Responsibilities As the face of VCA, the Client Service Representative sets the tone for the practice and builds and maintains customer trust. The CSR is central to hospital operations and is responsible for:
Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow‑ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services and educating clients on general animal husbandry and non‑medical pet care such as heartworm prevention, housebreaking, and flea & tick control.
Managing medical records, charts, reports, and correspondence.
Hospital maintenance, including removal of animal waste, and ensuring that the facility is neat and clean at all times—both inside and outside.
Benefits We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more. Eligible employees enjoy personal pet care discounts.
Application Instructions Current associates must apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for "Browse Jobs"
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.
We are proud to be an Equal Opportunity Employer—Veterans/Disabled. For a complete EEO statement please see our career page at https://vcacareers.com.
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Responsibilities As the face of VCA, the Client Service Representative sets the tone for the practice and builds and maintains customer trust. The CSR is central to hospital operations and is responsible for:
Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow‑ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services and educating clients on general animal husbandry and non‑medical pet care such as heartworm prevention, housebreaking, and flea & tick control.
Managing medical records, charts, reports, and correspondence.
Hospital maintenance, including removal of animal waste, and ensuring that the facility is neat and clean at all times—both inside and outside.
Benefits We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more. Eligible employees enjoy personal pet care discounts.
Application Instructions Current associates must apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for "Browse Jobs"
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.
We are proud to be an Equal Opportunity Employer—Veterans/Disabled. For a complete EEO statement please see our career page at https://vcacareers.com.
#J-18808-Ljbffr