Inside Sales Representative
J. J. Keller & Associates, Inc., Des Moines, IA, United States
Description
TEKsystems is seeking an inside sales specialist to support sales representatives and perform a variety of administrative and data entry tasks.
Daily work will consist of ordering store inventory, sending quotes to the sales team, placing orders, and outbound follow‑up with the sales team and stores.
This person will make 4–5 outbound calls a day and assist with email campaigns and other administrative functions.
This position also involves high attention to detail, minimal error, and a demanding schedule that includes email triage, order entry, returns/warranties, shipping, logistics, pulling reports, sharing Excel spreadsheets, and answering inbound calls.
Daily Duties
Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.
Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.
Maintain customer accounts and the details of each customer interaction within the CRM tool.
Ensure partner satisfaction by providing back‑end office support for sales, ordering, invoicing, shipping, warranties, and other business needs.
Adhere to all established service level expectations and performance standards.
Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.
Skills & Qualifications High attention to detail, ability to multitask, and stay organized.
Prior experience working with a team, as well as the ability to work solo with minimal assistance after training.
Experience in Sales Force, Team, and Workday is a plus.
Customer service, retail, service industry, or office administrative experience – 1+ years.
Job Type & Location This is a Contract-to-Hire position based out of Urbandale, IA.
Pay and Benefits The pay range for this position is $–$ (exact figure to be discussed). Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Urbandale, IA.
Application Deadline This position is anticipated to close on Apr 3, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Daily work will consist of ordering store inventory, sending quotes to the sales team, placing orders, and outbound follow‑up with the sales team and stores.
This person will make 4–5 outbound calls a day and assist with email campaigns and other administrative functions.
This position also involves high attention to detail, minimal error, and a demanding schedule that includes email triage, order entry, returns/warranties, shipping, logistics, pulling reports, sharing Excel spreadsheets, and answering inbound calls.
Daily Duties
Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.
Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.
Maintain customer accounts and the details of each customer interaction within the CRM tool.
Ensure partner satisfaction by providing back‑end office support for sales, ordering, invoicing, shipping, warranties, and other business needs.
Adhere to all established service level expectations and performance standards.
Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.
Skills & Qualifications High attention to detail, ability to multitask, and stay organized.
Prior experience working with a team, as well as the ability to work solo with minimal assistance after training.
Experience in Sales Force, Team, and Workday is a plus.
Customer service, retail, service industry, or office administrative experience – 1+ years.
Job Type & Location This is a Contract-to-Hire position based out of Urbandale, IA.
Pay and Benefits The pay range for this position is $–$ (exact figure to be discussed). Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Urbandale, IA.
Application Deadline This position is anticipated to close on Apr 3, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr