Community Account Professional
Comcast, Denver, CO, United States
Job Summary
Responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video, high‑speed Internet, voice and XFINITY Home. Develop strong relationships with property management that are conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned MDU properties. Utilize advanced knowledge of Comcast’s products and services as well as sales process experience to maximize sales. Work with moderate guidance in own area of knowledge.
Job Description Core Responsibilities
Demonstrate advanced knowledge of Comcast products, selling and promoting offerings to customers on site within multi‑dwelling units. Display thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high‑speed Internet, voice and XFINITY Home.
Meet and exceed sales goals including net add improvement and penetration goals as established by local market. Drive customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools).
Proactively follow up with customers and property staff as appropriate regarding sales, product, technical, or customer care issues. Lead fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
Develop strong working relationships with property management and leasing staff of MDU properties and leverage their support through onsite programs and events.
Call on and visit all new‑build MDU properties on a regular and consistent basis prior to and following occupancy; manage and attend frequent on‑site events to generate subscriber growth. For new‑build and win‑back properties ensure that Comcast services are available prior to occupancy dates.
Effectively utilize Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
Consistently exercise independent judgment and discretion in matters of significance.
Maintain regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers, investors and our communities.
Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer‑Focused
Workplace Organization
Relationship Building
Persuasion
Technical Knowledge
Self‑Motivation
Resilience
Critical Thinking Problem Solving
Communication
Professional Integrity
Salary Base Pay: $55,000.00
Total Target Compensation (Base Pay plus Targeted Commission): $75,000.00
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Education Bachelor’s Degree
Relevant Work Experience 2–5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
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Job Description Core Responsibilities
Demonstrate advanced knowledge of Comcast products, selling and promoting offerings to customers on site within multi‑dwelling units. Display thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high‑speed Internet, voice and XFINITY Home.
Meet and exceed sales goals including net add improvement and penetration goals as established by local market. Drive customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools).
Proactively follow up with customers and property staff as appropriate regarding sales, product, technical, or customer care issues. Lead fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
Develop strong working relationships with property management and leasing staff of MDU properties and leverage their support through onsite programs and events.
Call on and visit all new‑build MDU properties on a regular and consistent basis prior to and following occupancy; manage and attend frequent on‑site events to generate subscriber growth. For new‑build and win‑back properties ensure that Comcast services are available prior to occupancy dates.
Effectively utilize Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
Consistently exercise independent judgment and discretion in matters of significance.
Maintain regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers, investors and our communities.
Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer‑Focused
Workplace Organization
Relationship Building
Persuasion
Technical Knowledge
Self‑Motivation
Resilience
Critical Thinking Problem Solving
Communication
Professional Integrity
Salary Base Pay: $55,000.00
Total Target Compensation (Base Pay plus Targeted Commission): $75,000.00
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Education Bachelor’s Degree
Relevant Work Experience 2–5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
#J-18808-Ljbffr