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PT Customer Service Representative

National Fitness Partners, Crystal Lake, IL, United States


Part-Time: Starting at $15 per hour.

Hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date.

The hours will be Saturday and Sunday 6:45am-2:45pm or 11:15pm-7:15pm.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

We Are Accountable – Self-starters who pursue excellence.

We Are Driven – Problem solvers who deliver results.

We Are Passionate – Positive energy with a real desire to help others.

We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

Growth Opportunities over 90% of our management team started as an entry level team member!

Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date.

Shift-differential pay for select shifts

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Customer Service Representative Responsibilities

Answer phones in a friendly manner using information script

Greet members, sign up and tour new members, and log amenities.

Respond to member questions and concerns in a timely and professional manner

Process beverage or merchandise purchases through the point of sale system

Promote our unique fitness instruction classes (PE@PF) to our active members and our new members

Provide a clean, sanitized and safe club environment.

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