FT Cash Management Assistant/Retail Banker
First Security Bank, Conway, AR, United States
Important Information Regarding Application Process
Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
Summary First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Cash Management Assistant/Retail Banker. If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!
In this role, you will assist business customers in all areas of their banking needs. You will collaborate with the business development team and designated treasury services/merchant services representative to ensure services are delivered to a high standard and to the service levels required by the customers. This position requires on-site work.
Qualifications | Education | Experience | Skills
Must be at least 18 years of age.
High School Diploma or GED required.
Completion of Retail Banking Specialist 2 checklist (internal) required.
3+ years of banking experience.
Experience with Cash Management and/or Merchant Services is preferred.
Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
Commitment to demonstrating Core 5 values with customers and coworkers.
Hours of Availability Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday - Friday 8:00am - 5:00pm | Extended working hours may be required.
Essential Duties And Responsibilities
Ensure all Retail duties and services are performed in compliance with applicable laws, regulations, and policies. Services may include, but are not limited to:
Build consumer and business customer profiles (i.e. VA Federal Fiduciary, Trust, Estate, Guardianship, etc.).
Process debit card requests and handle debit card disputes.
Assist customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints.
Opening/Closing Accounts.
Maintain current knowledge of personal banking products, practices, and trends. Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate personnel.
Provide account printouts and advanced research, copies, and referrals.
Assist in performing various Cash Management and/or business development related services.
Protect all customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
Additional duties may be assigned by management.
Supervisory Responsibilities None.
Soft Skills Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.
Physical Demands Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 10 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes. The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
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Summary First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Cash Management Assistant/Retail Banker. If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!
In this role, you will assist business customers in all areas of their banking needs. You will collaborate with the business development team and designated treasury services/merchant services representative to ensure services are delivered to a high standard and to the service levels required by the customers. This position requires on-site work.
Qualifications | Education | Experience | Skills
Must be at least 18 years of age.
High School Diploma or GED required.
Completion of Retail Banking Specialist 2 checklist (internal) required.
3+ years of banking experience.
Experience with Cash Management and/or Merchant Services is preferred.
Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
Commitment to demonstrating Core 5 values with customers and coworkers.
Hours of Availability Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday - Friday 8:00am - 5:00pm | Extended working hours may be required.
Essential Duties And Responsibilities
Ensure all Retail duties and services are performed in compliance with applicable laws, regulations, and policies. Services may include, but are not limited to:
Build consumer and business customer profiles (i.e. VA Federal Fiduciary, Trust, Estate, Guardianship, etc.).
Process debit card requests and handle debit card disputes.
Assist customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints.
Opening/Closing Accounts.
Maintain current knowledge of personal banking products, practices, and trends. Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate personnel.
Provide account printouts and advanced research, copies, and referrals.
Assist in performing various Cash Management and/or business development related services.
Protect all customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
Additional duties may be assigned by management.
Supervisory Responsibilities None.
Soft Skills Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.
Physical Demands Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 10 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes. The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
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