11-145 - Client Ambassador (Part-Time) - SC /Anaheim Emergency Shelter
The Salvation Army Southern California, Anaheim, CA, United States
Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary Under direction of the Site Supervisor, the Ambassador is responsible for helping transform the lives of our homeless residents by ensuring the well‑being and safety of our residents, performing light maintenance and housekeeping, assisting with intake process and front desk responsibilities. There are three shifts including some with weekend time. Exact duties vary by shift.
Essential Function Well‑being of Residents
Using a trauma‑informed care approach to help our residents transform their lives
Use conflict resolution and de‑escalation communication strategies with residents displaying disruptive behavior
Assist in serving food to residents
Refer residents to Case Managers as needed
Security of Residents and Facility
Patrol buildings and grounds hourly to ensure safety of all guests. Check all doors, gates and perimeter
Notify Residents if their actions don't meet facility guidelines
Assist in Light Housekeeping and Maintenance
Change and launder bedding and towels
Sweep and mop resident rooms and dining hall as needed, empty trash
Clean Restrooms and Laundry Room as needed and keep restrooms supplied
Help maintain grounds for safety and cleanliness
Front Desk
Provide welcoming environment by monitoring desk, answering shelter phone and perform intake duties of assigned shift
Complete required data entry on Salvation Army software
Driving (optional/preferred)
Drive residents to various resources and appointments throughout Orange County
Help guests move into permanent housing or housing appointments as needed
Assist in maintaining vehicles with cleaning and routine maintenance as needed
Maintain mileage record in each vehicle
Submit gas receipts and maintenance records
Working Conditions Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.
Minimum Qualification
High School Graduate or GED with 1 year work experience
If in recovery, must have a sobriety minimum of one year
Experience in or basic knowledge of mental health, homelessness and/or addictions fields preferred
Criminal background check is required
MVR (motor vehicle record) check if necessary
Basic literacy and computer skills
CPR and First Aid certification must be obtained in one month of start date
Skills, Knowledge, & Abilities
Ability to exercise sound judgment in carrying out assignments independently
Good time management skills
Good oral and written communication skillsStrong sense of workplace ethics and understanding of confidentiality protocols
Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner
Ability to effectively use office equipment (fax and copies)
Proactively identify vehicular maintenance
#J-18808-Ljbffr
Position Summary Under direction of the Site Supervisor, the Ambassador is responsible for helping transform the lives of our homeless residents by ensuring the well‑being and safety of our residents, performing light maintenance and housekeeping, assisting with intake process and front desk responsibilities. There are three shifts including some with weekend time. Exact duties vary by shift.
Essential Function Well‑being of Residents
Using a trauma‑informed care approach to help our residents transform their lives
Use conflict resolution and de‑escalation communication strategies with residents displaying disruptive behavior
Assist in serving food to residents
Refer residents to Case Managers as needed
Security of Residents and Facility
Patrol buildings and grounds hourly to ensure safety of all guests. Check all doors, gates and perimeter
Notify Residents if their actions don't meet facility guidelines
Assist in Light Housekeeping and Maintenance
Change and launder bedding and towels
Sweep and mop resident rooms and dining hall as needed, empty trash
Clean Restrooms and Laundry Room as needed and keep restrooms supplied
Help maintain grounds for safety and cleanliness
Front Desk
Provide welcoming environment by monitoring desk, answering shelter phone and perform intake duties of assigned shift
Complete required data entry on Salvation Army software
Driving (optional/preferred)
Drive residents to various resources and appointments throughout Orange County
Help guests move into permanent housing or housing appointments as needed
Assist in maintaining vehicles with cleaning and routine maintenance as needed
Maintain mileage record in each vehicle
Submit gas receipts and maintenance records
Working Conditions Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.
Minimum Qualification
High School Graduate or GED with 1 year work experience
If in recovery, must have a sobriety minimum of one year
Experience in or basic knowledge of mental health, homelessness and/or addictions fields preferred
Criminal background check is required
MVR (motor vehicle record) check if necessary
Basic literacy and computer skills
CPR and First Aid certification must be obtained in one month of start date
Skills, Knowledge, & Abilities
Ability to exercise sound judgment in carrying out assignments independently
Good time management skills
Good oral and written communication skillsStrong sense of workplace ethics and understanding of confidentiality protocols
Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner
Ability to effectively use office equipment (fax and copies)
Proactively identify vehicular maintenance
#J-18808-Ljbffr