Social Media Manager, CX
NICE, Richardson, TX, United States
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Opportunity NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy. You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community. This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.
What You’ll Do
Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
Promote research, reports, product launches, and thought leadership across social channels.
Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
Develop programs that encourage employees, partners, and community members to participate in social storytelling.
Build relationships with CX influencers, and industry communities.
Monitor social performance and optimize campaigns using social intelligence tools.
Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.
What We’re Looking For Required
4+ years of experience in social media management, ideally in B2B technology or SaaS.
Proven track record growing engagement, reach, and audience for enterprise technology brands.
Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
Strong editorial and storytelling skills.
Data-driven mindset and experience analyzing performance metrics.
Experience working with global marketing teams.
Bonus Points
Experience marketing AI, CX, contact center, or enterprise cloud technologies.
Experience supporting major events, product launches, or analyst recognition campaigns.
Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
Familiarity with influencer or advocacy programs.
Basic video editing or motion content experience.
What Success Looks Like in the First 12 Months
Consistent growth in engagement, reach, and share of voice across social channels.
A structured global social editorial calendar supporting launches, campaigns, and events.
Increased thought leadership visibility for NiCE executives and experts.
Strong social amplification of major events including NiCE World.
Social reporting focused on business impact and audience quality.
Why Join NiCE You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.
About NiCE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you provide will be recorded and maintained in a confidential file.
As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or would be entitled if not for retirement pay) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
DiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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The Opportunity NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy. You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community. This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.
What You’ll Do
Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
Promote research, reports, product launches, and thought leadership across social channels.
Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
Develop programs that encourage employees, partners, and community members to participate in social storytelling.
Build relationships with CX influencers, and industry communities.
Monitor social performance and optimize campaigns using social intelligence tools.
Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.
What We’re Looking For Required
4+ years of experience in social media management, ideally in B2B technology or SaaS.
Proven track record growing engagement, reach, and audience for enterprise technology brands.
Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
Strong editorial and storytelling skills.
Data-driven mindset and experience analyzing performance metrics.
Experience working with global marketing teams.
Bonus Points
Experience marketing AI, CX, contact center, or enterprise cloud technologies.
Experience supporting major events, product launches, or analyst recognition campaigns.
Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
Familiarity with influencer or advocacy programs.
Basic video editing or motion content experience.
What Success Looks Like in the First 12 Months
Consistent growth in engagement, reach, and share of voice across social channels.
A structured global social editorial calendar supporting launches, campaigns, and events.
Increased thought leadership visibility for NiCE executives and experts.
Strong social amplification of major events including NiCE World.
Social reporting focused on business impact and audience quality.
Why Join NiCE You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.
About NiCE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you provide will be recorded and maintained in a confidential file.
As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or would be entitled if not for retirement pay) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
DiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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