Hospitality and Events Sales Coordinator
Laurel Manor Banquet & Conference Center, Livonia, MI, United States
Laurel Manor is an events destination catering to gatherings of all sizes from board meetings to large corporate summits, philanthropic galas, and special social events; this 50,000-square-foot venue offers unparalleled modern architectural versatility within a centrally located, “hidden-in-plain-sight” sanctuary. The experience is anchored by a newly acquired second-generation chef-led kitchen where Chef Luciano DelSignore’s traditional craftsmanship meets large-scale understated elegance, featuring an artisanal program of house-made pastas, slow-simmered sauces, hand selected proteins and a dedicated bakery for bespoke heritage breads, cakes and pastries. Combining the premium service & hospitality standards of an elite restaurant and a layout optimized for flexibility, discretion and convenience.
Full job description TheHospitality and Events Sales Coordinator will primarily focus on fielding and processing incoming event leads, managing event details, and helping execute a variety of high-profile, bespoke events – ensuring a flawless experience for clients from intake to execution. This person should also expect to work at least one coverage shift for any event they directly manage, either by being present at the start of the event or ensuring coverage from another coordinator who has been fully briefed on the event details.
The ideal candidate has a strong background in high-caliber event operations and private event sales, with an infectious personality and the ability to establish a strong rapport with corporate and social clientele. Looking for someone with established relationships in the community who can help sell and field inquiries from intimate events to large buyouts, generate new business, and remain highly organized in all aspects. An exciting opportunity for an energetic, charismatic go-getter to work in a versatile, high-energy environment where no two events are ever the same!
Responsibilities
Responsible for helping to sell corporate and social functions, including meeting with clients to determine needs, meeting those needs, and exceeding their expectations through detailed communication
Networking inside and outside the venue to obtain leads and build relationships with new and existing clients
Manage incoming event leads and client inquiries from both prospective and existing clients, ensuring prompt responses, organized communication, and consistent follow-through. Work directly with event planners to understand their needs and bring their vision to life
Creating BEOs and assist with any administrative tasks
Maintain communication with clients throughout the event process (pre-event, event, post-event)
Developing new business relationships and opportunities to increase sales
Provide a high level of service to both internal and external stakeholders, ensuring that all event details are clear and executed flawlessly
Utilize event software platforms to manage bookings, track leads, and streamline processes
Maintain professionalism when managing expectations and negotiating with clients, ensuring their vision is met while respecting the venue’s standards
Support a team-oriented environment, working alongside the events team to ensure all operational aspects are handled effectively
Adapt to the venue’s unique schedule, adjusting for busy event periods and accommodate client needs
Attend and support various on-site events and assist in execution as needed
Maximize revenue through expert promotion and relatability
Candidate Qualifications
Minimum 3+ years as an Event Sales Manager, Catering Sales Manager, Events/Catering Operations Manager, or comparable role in a full-service, fine-dining, multi-use restaurant concept or event venue
Prior experience with both private event sales and event production/execution is required
Meticulous attention to detail
Inherent passion for high-quality hospitality, food, beverage, and service
Strong organizational and administrative skills, with the ability to manage multiple tasks simultaneously
Familiarity with event management software and systems – TripleSeat, Social Tables and Canva
Solid understanding of event revenue generation
Experience in a chef-driven hospitality environment or working with event planners, vendors and clients
Understand competitor’s strengths and weaknesses
Ability to work well under pressure, maintaining composure in high-stress situations
Exceptional interpersonal and communication skills, with the emotional intelligence to handle demanding client interactions calmly and professionally. An understanding of event pricing, budgets, and the competitive landscape
Flexibility and adaptability to meet the demands of the event schedule, with a willingness to work varied hours
A polished, fashion-forward appearance with the ability to represent the venue’s upscale reputation
Diplomatic team player with a strong willingness to learn and grow in a dynamic, fast-paced environment
A self-starter who can jump into the role immediately and make an impact
Commitment to providing excellent service to guests and support to team and staff members
Compensation & Benefits
Competitive pay, commensurate with experience
Company-sponsored health, dental, and vision insurance
401(k) retirement plan with employer matching
Equal Opportunity Statement All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. LM LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Important Notice from the LM LLC Human Resources & Recruiting Team regarding a Recruiting Scam Your security and trust matter to us. Please note that Laurel Manor will ALWAYS communicate with you from an official “@laurelmanor.com” email address or through authorized platforms such as LinkedIn/Indeed. We WILL NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Laurel Manor, please do not respond or share personal information. For official Laurel Manor opportunities, always visit www.laurelmanor.com.
#J-18808-Ljbffr
Full job description TheHospitality and Events Sales Coordinator will primarily focus on fielding and processing incoming event leads, managing event details, and helping execute a variety of high-profile, bespoke events – ensuring a flawless experience for clients from intake to execution. This person should also expect to work at least one coverage shift for any event they directly manage, either by being present at the start of the event or ensuring coverage from another coordinator who has been fully briefed on the event details.
The ideal candidate has a strong background in high-caliber event operations and private event sales, with an infectious personality and the ability to establish a strong rapport with corporate and social clientele. Looking for someone with established relationships in the community who can help sell and field inquiries from intimate events to large buyouts, generate new business, and remain highly organized in all aspects. An exciting opportunity for an energetic, charismatic go-getter to work in a versatile, high-energy environment where no two events are ever the same!
Responsibilities
Responsible for helping to sell corporate and social functions, including meeting with clients to determine needs, meeting those needs, and exceeding their expectations through detailed communication
Networking inside and outside the venue to obtain leads and build relationships with new and existing clients
Manage incoming event leads and client inquiries from both prospective and existing clients, ensuring prompt responses, organized communication, and consistent follow-through. Work directly with event planners to understand their needs and bring their vision to life
Creating BEOs and assist with any administrative tasks
Maintain communication with clients throughout the event process (pre-event, event, post-event)
Developing new business relationships and opportunities to increase sales
Provide a high level of service to both internal and external stakeholders, ensuring that all event details are clear and executed flawlessly
Utilize event software platforms to manage bookings, track leads, and streamline processes
Maintain professionalism when managing expectations and negotiating with clients, ensuring their vision is met while respecting the venue’s standards
Support a team-oriented environment, working alongside the events team to ensure all operational aspects are handled effectively
Adapt to the venue’s unique schedule, adjusting for busy event periods and accommodate client needs
Attend and support various on-site events and assist in execution as needed
Maximize revenue through expert promotion and relatability
Candidate Qualifications
Minimum 3+ years as an Event Sales Manager, Catering Sales Manager, Events/Catering Operations Manager, or comparable role in a full-service, fine-dining, multi-use restaurant concept or event venue
Prior experience with both private event sales and event production/execution is required
Meticulous attention to detail
Inherent passion for high-quality hospitality, food, beverage, and service
Strong organizational and administrative skills, with the ability to manage multiple tasks simultaneously
Familiarity with event management software and systems – TripleSeat, Social Tables and Canva
Solid understanding of event revenue generation
Experience in a chef-driven hospitality environment or working with event planners, vendors and clients
Understand competitor’s strengths and weaknesses
Ability to work well under pressure, maintaining composure in high-stress situations
Exceptional interpersonal and communication skills, with the emotional intelligence to handle demanding client interactions calmly and professionally. An understanding of event pricing, budgets, and the competitive landscape
Flexibility and adaptability to meet the demands of the event schedule, with a willingness to work varied hours
A polished, fashion-forward appearance with the ability to represent the venue’s upscale reputation
Diplomatic team player with a strong willingness to learn and grow in a dynamic, fast-paced environment
A self-starter who can jump into the role immediately and make an impact
Commitment to providing excellent service to guests and support to team and staff members
Compensation & Benefits
Competitive pay, commensurate with experience
Company-sponsored health, dental, and vision insurance
401(k) retirement plan with employer matching
Equal Opportunity Statement All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. LM LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Important Notice from the LM LLC Human Resources & Recruiting Team regarding a Recruiting Scam Your security and trust matter to us. Please note that Laurel Manor will ALWAYS communicate with you from an official “@laurelmanor.com” email address or through authorized platforms such as LinkedIn/Indeed. We WILL NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Laurel Manor, please do not respond or share personal information. For official Laurel Manor opportunities, always visit www.laurelmanor.com.
#J-18808-Ljbffr