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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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Wells Fargo is seeking to fill three Lead Escalations Representative roles as part of Level 2 Support within our Unsecured Lending Operations (ULO)

covering Consumer Credit Card Customer Support Services that include Small Business, Retail, Rewards, Personal Lines and Loan.\nIn this role, you will:\nSupport less experienced Escalations team in interpreting and understanding complex policies as well as managing cross-group projects\nResearch, respond to, and resolve escalated inquiries\nPerform or guide others on complex client inquiries and complaints that require planning, evaluation, and interpretation, as well as an understanding of financial services and customer support\nPrioritize work and provide daily work leadership and mentorship to the support team\nLead or contribute to client issue resolutions that require coordination amongst various teams\nProvide guidance and subject matter expertise to immediate Escalations team on performing comprehensive review of customer complaints\nConsult project owners in case of high profile escalated case\nRequired Qualifications:\n4+ years of customer contact within a Financial Services support environment, experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education\nDesired Qualifications:\nLeadership experience including coaching, training, and mentoring a diverse staff within in a call center environment\nExperience in Consumer Credit Card Customer Support Services that include Small Business, Retail, Rewards, Personal Lines and Loan\nExperience in researching and resolving escalated issues\nExperience managing complaints and objections effectively and professionally\nExperience leading in a fast paced, demanding, and deadline driven environment\nExperience building partnerships and consulting effectively with leadership\nAbility to interact with integrity and a high level of professionalism with all levels of team members and management\nStrong attention to detail and accuracy skills\nExperience supporting a phone, email, online or digital contact center environment\nTechnical skills: Tableau, ECIP, Nexidia, NICE, Epsilon, FDR, CSS, CIV, Microsoft Office Applications, and/or JIRA\nJob Expectations:\nWork schedules available are 5:00 a.m.2:00 p.m. with either Sunday/Monday or Friday/Saturday off, or 9:00 a.m.6:00 p.m. with Sunday/Monday off, local time.\nHours may adjust bi-annually, based on Daylight Savings Time and are subject to change based on business needs.\nThis position offers a hybrid work schedule\nThis position is not eligible for Visa sponsorship\nLocation:\n2150 W. Pinnacle Peak Rd. Phoenix, AZ\nRequired location for this position is listed above. Relocation assistance is not available for this position.\nWe Value Equal Opportunity\nWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.\nEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.\nCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.\nTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.\nWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.\nWells Fargo Recruitment and Hiring Requirements:\nThird-Party recordings are prohibited unless authorized by Wells Fargo.\nWells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

","Lead Escalations Representative

Wells Fargo is seeking to fill three Lead Escalations Representative roles as part of Level 2 Support with...","Lead Escalation Representative",[529],{"_458":459,"_454":530,"_452":531,"_456":457,"_460":532},"Phoenix","Phoenix, AZ, United States, 85027","85027",["B","3025808884"],"/jobs/3025808884-lead-escalation-representative","Phoenix, AZ, United States","/jobs?location=Phoenix%2C+AZ%2C+United+States","/jobs?keyword=Lead+Escalation+Representative",{"_435":434,"_439":539,"_470":471,"_462":463,"_248":540,"_446":541,"_433":434,"_113":542,"_437":199,"_438":199,"_472":471,"_448":199,"_449":543,"_431":549,"_473":474,"_436":120,"_487":488,"_478":550,"_489":542,"_490":551,"_492":493,"_494":552,"_496":553},["D",1774544400000],"Business Relationship Support Representative (CSO2)

Wells Fargo's Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.\nWells Fargo is seeking a Business Relationship Support Representative (CSO2) to join the WellsOne Commercial Credit Cards team within Global Payments & Liquidity. WellsOne Service Center supports commercial credit card holders with general inquiries related to their card programs while delivering exceptional customer service.\nIn this role, you will:\nProvide support for a small portfolio of customers\nWork with business client managers to maintain a portfolio of accounts\nOversee overall customer experience\nProduce loan reports and forms related to initiation of the documentation process\nAssist in financial statement analysis for non-complex relationships\nHandle customer issues and assist in decisions with business client managers\nEvaluate profitability and risk of designated portfolio\nHelp with customer associated risk management\nCollaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals\nInteract with internal customers\nReceive direction from leaders\nExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements\nRequired Qualifications:\n2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education\nDesired Qualifications:\nKnowledge and understanding of treasury management products and services\nExcellent customer service experience with previous client contact\nExcellent verbal, written, and interpersonal communication skills\nAbility to work in a fast paced, deadline driven environment\nProven problem solving and decision-making skills\nStrong organizational, multi-tasking, and prioritizing skills\nIntermediate Microsoft Office, including Excel, Word and Power Point\nExperience with Hogan and Service View\nProven ability to partner with internal and external partners to meet the needs of the customer\nWell organized with attention to detail\nAbility to work in a close team environment\nJob Expectations:\nThis position is not eligible for Visa sponsorship\nThis position is a hybrid work model. Must be willing to work out of the posted location's office approximately 3 days a week\nSpecific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process\nWe Value Equal Opportunity\nWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.\nEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.\nCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.\nTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.\nWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.\nWells Fargo Recruitment and Hiring Requirements:\nThird-Party recordings are prohibited unless authorized by Wells Fargo.\nWells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

","Business Relationship Support Representative (CSO2)

Wells Fargo's Global Payments & Liquidity (GPL) team is an integrated, forward-looking...","Business Relationship Support Representative",[544],{"_458":459,"_454":545,"_452":546,"_456":547,"_460":548},"Salt Lake City","Salt Lake City, UT, United States, 84193","UT","84193",["B","3021476017"],"/jobs/3021476017-business-relationship-support-representative","Salt Lake City, UT, United States","/jobs?location=Salt+Lake+City%2C+UT%2C+United+States","/jobs?keyword=Business+Relationship+Support+Representative",{"_435":434,"_439":555,"_470":471,"_462":556,"_248":557,"_446":558,"_433":434,"_113":559,"_437":199,"_438":199,"_472":471,"_448":199,"_449":560,"_431":566,"_473":567,"_436":129,"_487":568,"_478":569,"_489":559,"_490":570,"_492":571,"_494":572,"_496":573},["D",1774627200000],"WELLS FARGO BANK","Loan Counselors provide guidance to prospective loan applicants who have problems qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions. Advise students on available financial-aid awards.

Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.

Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.

Assist in selection of financial award candidates using electronic databases to certify loan eligibility.

#J-18808-Ljbffr\n","Loan Counselors provide guidance to prospective loan applicants who have problems qualifying for traditional loans. Guidance may include determinin...","Mortgage Retail Sales Consultant (SAFE) Dallas (South)",[561],{"_458":459,"_454":562,"_452":563,"_456":564,"_460":565},"Frisco","Frisco, TX, United States, 75034","TX","75034",["B","3034522934"],"Work at WELLS FARGO BANK","23 hours ago","/jobs/3034522934-mortgage-retail-sales-consultant-safe-dallas-south","Frisco, TX, United States","/jobs?keyword=WELLS+FARGO+BANK","/jobs?location=Frisco%2C+TX%2C+United+States","/jobs?keyword=Mortgage+Retail+Sales+Consultant+%28SAFE%29+Dallas+%28South%29","actionData","errors"]