Customer Service Representative
Ralliant, Elizabethtown, NC, United States
Customer Service Representative
Job Purpose: Incumbents in the customer service job family interact with customers and sales representatives to handle a variety of sales support functions including customer care, order entry, price quotes, returns pricing, credit, correspondence, and provided delivery information. Job Responsibilities: May answer questions regarding products, warranties, and services. May ensure customer satisfaction and order compliance with related regulations, contract, standards, processes, policies and procedures. May process, expedite and coordinate customer orders from pricing requests through completion. Prepare forms, ensure compliance, and perform specific activities and process particular to assigned application. May provide quality responses to delivery, price, commission and product inquires and requests. May coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to support customer satisfaction. May review contract/purchase orders to ensure that customers' quality requirements are met. Act as an information source on customer order processing and/or service procedures. Maintain applicable reports, records, and systems (manual and computerized) Assist operations, engineering and other departments and develop solid internal partnerships to aid our customer's satisfaction. May support growth initiatives such as updating salesforce.com, contacting perspective customers, and maintaining visual management. Knowledge, Skills and Abilities Required: Solid understanding of customer service procedures, practices, policies and related regulations Excellent oral and written English communication skills Computer proficiency with MS Office programs and the internet A high degree of accuracy and attention to detail
Job Purpose: Incumbents in the customer service job family interact with customers and sales representatives to handle a variety of sales support functions including customer care, order entry, price quotes, returns pricing, credit, correspondence, and provided delivery information. Job Responsibilities: May answer questions regarding products, warranties, and services. May ensure customer satisfaction and order compliance with related regulations, contract, standards, processes, policies and procedures. May process, expedite and coordinate customer orders from pricing requests through completion. Prepare forms, ensure compliance, and perform specific activities and process particular to assigned application. May provide quality responses to delivery, price, commission and product inquires and requests. May coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to support customer satisfaction. May review contract/purchase orders to ensure that customers' quality requirements are met. Act as an information source on customer order processing and/or service procedures. Maintain applicable reports, records, and systems (manual and computerized) Assist operations, engineering and other departments and develop solid internal partnerships to aid our customer's satisfaction. May support growth initiatives such as updating salesforce.com, contacting perspective customers, and maintaining visual management. Knowledge, Skills and Abilities Required: Solid understanding of customer service procedures, practices, policies and related regulations Excellent oral and written English communication skills Computer proficiency with MS Office programs and the internet A high degree of accuracy and attention to detail