Sales Support Administrator
Travis Association for the Blind/Austin Lighthouse, Austin, TX, United States
Sales Support Administrator
The Sales Support Administrator supports the government sales team by providing responsive customer service, accurate order processing, and proactive account management. This role serves as a primary point of contact for current customers, coordinating internally across procurement, finance, and operations to ensure accurate and timely fulfillment. The position operates within TAB's AbilityOne and SKILCRAFT product lines and contributes to the retention and growth of existing accounts. Responsibilities include responding to customer inquiries regarding pricing, product specifications, delivery timelines, and order status in a timely and accurate manner; entering and processing customer orders in the order management system, verifying accuracy of item numbers, quantities, pricing, and shipping details; managing assigned customer accounts, maintaining current contact records and tracking account activity to support retention and satisfaction; coordinating with internal teams including procurement, finance, and warehouse operations to confirm product availability, resolve fulfillment issues, and communicate updates to customers; preparing and issuing price quotations in accordance with established contract terms, GSA schedules, and AbilityOne mandatory source requirements; expediting open orders as needed, proactively communicating delays or substitutions to affected customers; following up on customer interactions to confirm resolution and identify additional needs or opportunities; supporting the outside sales team with account documentation, customer correspondence, and internal coordination for new business development activities; maintaining knowledge of SKILCRAFT products, AbilityOne Program requirements, and applicable Federal Acquisition Regulation (FAR) provisions governing mandatory source procurement; documenting customer communications, complaints, and resolutions in the CRM system in accordance with department procedures; complying with and assisting other employees understand and comply with TAB's policies and procedures; behaving in accordance with the key behaviors aligned with TAB's Core Values of Leadership, Integrity, Growth & Innovation, Heart and Teamwork (LIGHT); and other duties as assigned. Knowledge, skills, and abilities include knowledge of federal government contracting principles, including AbilityOne Program requirements, SKILCRAFT products, and FAR Subpart 8.7 mandatory source provisions; skill in customer account management, including order processing, quotation preparation, and issue resolution; ability to communicate clearly and professionally in written and verbal form with internal teams and external customers; ability to analyze customer needs and coordinate across departments to develop and deliver accurate solutions; proficiency in Microsoft Office Suite, including Word, Excel, and Outlook; skill in data entry and order management with a high degree of accuracy and attention to detail; ability to read, comprehend and understand information and ideas presented in writing or in alternative form; ability to multitask, prioritize, and manage time efficiently; demonstrates sound work ethics; and possesses cultural awareness and sensitivity. Supervisory responsibility is none. Communication & contacts required include regular contact with current and prospective government customers regarding orders, pricing, and account status. Frequent internal coordination with procurement, finance, warehouse operations, and the outside sales team. Occasional interaction with contract administrators and agency purchasing officers. Decision making/judgment required includes determining appropriate escalation path for customer issues and order discrepancies. Applies contract terms and pricing schedules to quotation preparation. Prioritizes workload to meet customer response time expectations within established guidelines. Escalates situations outside established parameters to supervisor. Minimum education and experience include high school diploma or equivalent required; two (2) or more years of experience in customer service, inside sales, or order management; associate's or bachelor's degree in business, marketing, or a related field; experience with government or B2B sales environments; familiarity with AbilityOne Program, SKILCRAFT products, or federal procurement processes; and experience with CRM or order management software. Physical requirements include remaining stationary at a workstation for extended periods throughout the workday; operating standard office equipment including computer, keyboard, telephone, and printer; exchanging information with customers and colleagues via telephone, email, and in-person communication; and occasionally moving within the facility to retrieve documents or attend meetings. Additional notes include background check and drug screen required; internal and external applicants accepted; verifiable documentation of ability to work in the US; individuals who are blind or visually impaired are encouraged to apply; and Austin Lighthouse for the Blind, a non-profit organization, is an equal opportunity employer/affirmative action employer.
The Sales Support Administrator supports the government sales team by providing responsive customer service, accurate order processing, and proactive account management. This role serves as a primary point of contact for current customers, coordinating internally across procurement, finance, and operations to ensure accurate and timely fulfillment. The position operates within TAB's AbilityOne and SKILCRAFT product lines and contributes to the retention and growth of existing accounts. Responsibilities include responding to customer inquiries regarding pricing, product specifications, delivery timelines, and order status in a timely and accurate manner; entering and processing customer orders in the order management system, verifying accuracy of item numbers, quantities, pricing, and shipping details; managing assigned customer accounts, maintaining current contact records and tracking account activity to support retention and satisfaction; coordinating with internal teams including procurement, finance, and warehouse operations to confirm product availability, resolve fulfillment issues, and communicate updates to customers; preparing and issuing price quotations in accordance with established contract terms, GSA schedules, and AbilityOne mandatory source requirements; expediting open orders as needed, proactively communicating delays or substitutions to affected customers; following up on customer interactions to confirm resolution and identify additional needs or opportunities; supporting the outside sales team with account documentation, customer correspondence, and internal coordination for new business development activities; maintaining knowledge of SKILCRAFT products, AbilityOne Program requirements, and applicable Federal Acquisition Regulation (FAR) provisions governing mandatory source procurement; documenting customer communications, complaints, and resolutions in the CRM system in accordance with department procedures; complying with and assisting other employees understand and comply with TAB's policies and procedures; behaving in accordance with the key behaviors aligned with TAB's Core Values of Leadership, Integrity, Growth & Innovation, Heart and Teamwork (LIGHT); and other duties as assigned. Knowledge, skills, and abilities include knowledge of federal government contracting principles, including AbilityOne Program requirements, SKILCRAFT products, and FAR Subpart 8.7 mandatory source provisions; skill in customer account management, including order processing, quotation preparation, and issue resolution; ability to communicate clearly and professionally in written and verbal form with internal teams and external customers; ability to analyze customer needs and coordinate across departments to develop and deliver accurate solutions; proficiency in Microsoft Office Suite, including Word, Excel, and Outlook; skill in data entry and order management with a high degree of accuracy and attention to detail; ability to read, comprehend and understand information and ideas presented in writing or in alternative form; ability to multitask, prioritize, and manage time efficiently; demonstrates sound work ethics; and possesses cultural awareness and sensitivity. Supervisory responsibility is none. Communication & contacts required include regular contact with current and prospective government customers regarding orders, pricing, and account status. Frequent internal coordination with procurement, finance, warehouse operations, and the outside sales team. Occasional interaction with contract administrators and agency purchasing officers. Decision making/judgment required includes determining appropriate escalation path for customer issues and order discrepancies. Applies contract terms and pricing schedules to quotation preparation. Prioritizes workload to meet customer response time expectations within established guidelines. Escalates situations outside established parameters to supervisor. Minimum education and experience include high school diploma or equivalent required; two (2) or more years of experience in customer service, inside sales, or order management; associate's or bachelor's degree in business, marketing, or a related field; experience with government or B2B sales environments; familiarity with AbilityOne Program, SKILCRAFT products, or federal procurement processes; and experience with CRM or order management software. Physical requirements include remaining stationary at a workstation for extended periods throughout the workday; operating standard office equipment including computer, keyboard, telephone, and printer; exchanging information with customers and colleagues via telephone, email, and in-person communication; and occasionally moving within the facility to retrieve documents or attend meetings. Additional notes include background check and drug screen required; internal and external applicants accepted; verifiable documentation of ability to work in the US; individuals who are blind or visually impaired are encouraged to apply; and Austin Lighthouse for the Blind, a non-profit organization, is an equal opportunity employer/affirmative action employer.