Customer Service Rep Lead (Newton County Internal Only)
Government Jobs, Lawrenceville, GA, United States
Customer Service Representative (CSR) Lead
The Customer Service Representative (CSR) Lead is responsible for overseeing the daily operations of the customer service team while ensuring high standards of productivity, accuracy, and customer satisfaction. This position serves as a working lead, providing guidance, training, and support to CSR staff while maintaining individual performance expectations. The CSR Lead acts as the primary escalation point for complex client issues, supports management in monitoring quality and operational performance, and is responsible for preparing and submitting multiple time sensitive operational and compliance reports. Qualifications
Minimum:
CSR 2: High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent CSR 3: High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121). Preferred:
At least 1 year of experience working in a GNR Public Health Clinic setting providing CSR support At least 1 year of experience managing multiple deadlines and prioritizing competing demands At least 1 year of experience working with/in Microsoft Office (Proficiency in Excel) At least 1 year working in/with VHN At least 1 year providing insurance verification, billing processes, and patient intake procedures. GNR Public Health does not accept resumes without a fully completed employment application. Required education credentials, license(s), certification(s) and/or registration(s) must be submitted prior to employment. Due to the volume of applications we receive, we are unable to provide information regarding the status of your application over the phone. GNR PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. Under Title 1 of the ADA, we do not discriminate on the basis of disability in our employment practices. Applicants selected for employment will be subject to the following: Pre-Employment Drug & Medical Screening, Fingerprint Criminal Record Investigation & Reference Checks.
The Customer Service Representative (CSR) Lead is responsible for overseeing the daily operations of the customer service team while ensuring high standards of productivity, accuracy, and customer satisfaction. This position serves as a working lead, providing guidance, training, and support to CSR staff while maintaining individual performance expectations. The CSR Lead acts as the primary escalation point for complex client issues, supports management in monitoring quality and operational performance, and is responsible for preparing and submitting multiple time sensitive operational and compliance reports. Qualifications
Minimum:
CSR 2: High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent CSR 3: High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121). Preferred:
At least 1 year of experience working in a GNR Public Health Clinic setting providing CSR support At least 1 year of experience managing multiple deadlines and prioritizing competing demands At least 1 year of experience working with/in Microsoft Office (Proficiency in Excel) At least 1 year working in/with VHN At least 1 year providing insurance verification, billing processes, and patient intake procedures. GNR Public Health does not accept resumes without a fully completed employment application. Required education credentials, license(s), certification(s) and/or registration(s) must be submitted prior to employment. Due to the volume of applications we receive, we are unable to provide information regarding the status of your application over the phone. GNR PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. Under Title 1 of the ADA, we do not discriminate on the basis of disability in our employment practices. Applicants selected for employment will be subject to the following: Pre-Employment Drug & Medical Screening, Fingerprint Criminal Record Investigation & Reference Checks.