Product Support Sales Coordinator
Ziegler, Shakopee, MN, United States
Product Support Sales Coordinator
Ziegler CAT has an opening in our Power Systems division for a Product Support Sales Coordinator to provide administrative and sales support for Product Support Sales Representatives (PSSR) and the Product Support Sales Supervisor. Duties include coordinating Ziegler's National Accounts with Caterpillar dealers across the nation, maintaining and invoicing Customer Value Agreements (CVA's) for Local and National Accounts, updating CRM's for customer equipment, entering, updating and creating service calls and scheduled services in the Microsoft D365 system, and coordinating with field service dispatch to adjust service schedules for customers. Ziegler Power Systems provides unmatched customer service, high-quality products, and gives our customers peace of mind knowing they are dealing with the best in the generator and electrical distribution equipment business. Responsibilities:
Create, maintain, modify, close and invoice Customer Value Agreements (CVA) Effectively manage data entry and maintaining new and existing customer information and document all customer communication in Ziegler's Customer Relationship Management (CRM) system, Cat Foresight, Customer portals etc. Document all service and support agreement details and work with IS and Product Support Sales Analyst to generate and modify existing queries Assist with Watchguard Letter Contracts creation and updating as needed Consistent communications and collaborations with the PSSR's, service dispatch team, dealer representatives and all other departments within Ziegler Inc. on progress, issues, needs, etc Manage accounts receivable to acceptable level of performance for all strategic accounts Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers Supporting our Industrial PSSR in registering Industrial Engines ESC in Quote Plus and Invoicing OEM customers as necessary. Any and all duties as assigned Qualifications:
High School Diploma/GED required, 2 or 4 year degree preferred 1-3 years administrative support or customer service experience Proficiency in Microsoft Word, Excel, Microsoft Dynamics 365, Outlook and other business software applications as required Thrives in a fast-paced work environment Personal Attributes: Attention to detail, customer focus, efficiency, problem solving, team work Excellent organizational, communication (written and verbal), and interpersonal skills with the ability to work with a wide variety of people with different personalities and backgrounds Ability to work independently or in a team setting and under some pressure to meet deadlines Manage accounts receivable to acceptable level of performance for all strategic accounts Ability to work standard five-day schedule, including daily overtime as needed Minimum Physical Requirements:
Standing, sitting, walking, talking, hearing This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $26.85 to $32.21 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Ziegler CAT has an opening in our Power Systems division for a Product Support Sales Coordinator to provide administrative and sales support for Product Support Sales Representatives (PSSR) and the Product Support Sales Supervisor. Duties include coordinating Ziegler's National Accounts with Caterpillar dealers across the nation, maintaining and invoicing Customer Value Agreements (CVA's) for Local and National Accounts, updating CRM's for customer equipment, entering, updating and creating service calls and scheduled services in the Microsoft D365 system, and coordinating with field service dispatch to adjust service schedules for customers. Ziegler Power Systems provides unmatched customer service, high-quality products, and gives our customers peace of mind knowing they are dealing with the best in the generator and electrical distribution equipment business. Responsibilities:
Create, maintain, modify, close and invoice Customer Value Agreements (CVA) Effectively manage data entry and maintaining new and existing customer information and document all customer communication in Ziegler's Customer Relationship Management (CRM) system, Cat Foresight, Customer portals etc. Document all service and support agreement details and work with IS and Product Support Sales Analyst to generate and modify existing queries Assist with Watchguard Letter Contracts creation and updating as needed Consistent communications and collaborations with the PSSR's, service dispatch team, dealer representatives and all other departments within Ziegler Inc. on progress, issues, needs, etc Manage accounts receivable to acceptable level of performance for all strategic accounts Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers Supporting our Industrial PSSR in registering Industrial Engines ESC in Quote Plus and Invoicing OEM customers as necessary. Any and all duties as assigned Qualifications:
High School Diploma/GED required, 2 or 4 year degree preferred 1-3 years administrative support or customer service experience Proficiency in Microsoft Word, Excel, Microsoft Dynamics 365, Outlook and other business software applications as required Thrives in a fast-paced work environment Personal Attributes: Attention to detail, customer focus, efficiency, problem solving, team work Excellent organizational, communication (written and verbal), and interpersonal skills with the ability to work with a wide variety of people with different personalities and backgrounds Ability to work independently or in a team setting and under some pressure to meet deadlines Manage accounts receivable to acceptable level of performance for all strategic accounts Ability to work standard five-day schedule, including daily overtime as needed Minimum Physical Requirements:
Standing, sitting, walking, talking, hearing This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $26.85 to $32.21 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.