Revenue Customer Service Representative
Government Jobs, Thousand Oaks, CA, United States
Revenue Customer Service Representative
The City of Thousand Oaks is seeking a motivated and detail-oriented Revenue Customer Service Representative to join our Public Services Division within the Finance Department. This role is essential in ensuring the delivery of exceptional customer service while maintaining accurate financial records and processing payments. Primary Responsibilities: Utility Billing and Customer Interaction: Manage utility billing processes while working closely with field technicians and customers to ensure accurate and timely service. Diverse Financial Responsibilities: Handle various financial tasks, including business tax certificates, parking citations, transient occupancy tax collection, and false alarm administration. Centralized Payment Processing: Oversee and process payments from all City departments, ensuring efficient and accurate financial transactions, including cash handling, daily balancing, reconciliation of accounts. Interdepartmental Collaboration: Engage with multiple City departments and external partners to resolve issues, streamline processes, and maintain high service delivery standards. Ideal Candidate: 2+ years' experience in accounting, bookkeeping, or customer service roles Excellent interpersonal skills with a customer-focused approach Strong attention to detail, with the ability to manage multiple tasks and meet deadlines Strong communication skills (written and verbal) Excellent problem-solving skills: initiative to identify and solve problems Ability to work independently and as part of a team, committed to maintaining a positive and collaborative work environment High school diploma or equivalent Valid Class C California Driver's License Core Competencies: Customer-Focused Flexible/Adaptable Planner and Organizer Problem Solver & Decision Maker Results Oriented Technically Knowledgeable Special Instructions: Filing deadline: Recruitment may close at any time. Open until a sufficient number of qualified applicants has been received. First review of candidates: March 31, 2026. Selected candidates may be invited to participate in onsite panel interviews during the week of April 13, 2026. Supplemental Questionnaire: Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant's qualifications for the position. Reasonable Accommodation: The City of Thousand Oaks makes reasonable accommodations for individuals with disabilities to participate in the selection process. Veteran's Preference: In order to qualify for Veteran's Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Pre-Qualification Questions: The schedule for this position is Monday through Thursday in person, 7:30 a.m. to 5:30 p.m., and alternating Fridays 8:00 a.m. to 5:00 p.m. Are you able to meet this requirement? Do you possess at least two years of experience in accounting, bookkeeping, or customer service roles? Supplemental Questions: Please describe your work experience and/or training as it relates to financial or customer service responsibilities, particularly in handling payments or customer interactions. Please be specific with your roles and responsibilities. What systems or procedures were used? Describe your comfort level handling escalated customer situations involving billing or payment questions. Explain how you communicate complex financial information to non-experts. Provide an example of how you made this information clear and understandable. Benefits: The City of Thousand Oaks offers excellent benefits including: Medical, Dental, Vision, Pension Retirement Plan, 401(a), Retirement Health Savings Plan, Tuition Reimbursement, and more.
The City of Thousand Oaks is seeking a motivated and detail-oriented Revenue Customer Service Representative to join our Public Services Division within the Finance Department. This role is essential in ensuring the delivery of exceptional customer service while maintaining accurate financial records and processing payments. Primary Responsibilities: Utility Billing and Customer Interaction: Manage utility billing processes while working closely with field technicians and customers to ensure accurate and timely service. Diverse Financial Responsibilities: Handle various financial tasks, including business tax certificates, parking citations, transient occupancy tax collection, and false alarm administration. Centralized Payment Processing: Oversee and process payments from all City departments, ensuring efficient and accurate financial transactions, including cash handling, daily balancing, reconciliation of accounts. Interdepartmental Collaboration: Engage with multiple City departments and external partners to resolve issues, streamline processes, and maintain high service delivery standards. Ideal Candidate: 2+ years' experience in accounting, bookkeeping, or customer service roles Excellent interpersonal skills with a customer-focused approach Strong attention to detail, with the ability to manage multiple tasks and meet deadlines Strong communication skills (written and verbal) Excellent problem-solving skills: initiative to identify and solve problems Ability to work independently and as part of a team, committed to maintaining a positive and collaborative work environment High school diploma or equivalent Valid Class C California Driver's License Core Competencies: Customer-Focused Flexible/Adaptable Planner and Organizer Problem Solver & Decision Maker Results Oriented Technically Knowledgeable Special Instructions: Filing deadline: Recruitment may close at any time. Open until a sufficient number of qualified applicants has been received. First review of candidates: March 31, 2026. Selected candidates may be invited to participate in onsite panel interviews during the week of April 13, 2026. Supplemental Questionnaire: Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant's qualifications for the position. Reasonable Accommodation: The City of Thousand Oaks makes reasonable accommodations for individuals with disabilities to participate in the selection process. Veteran's Preference: In order to qualify for Veteran's Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Pre-Qualification Questions: The schedule for this position is Monday through Thursday in person, 7:30 a.m. to 5:30 p.m., and alternating Fridays 8:00 a.m. to 5:00 p.m. Are you able to meet this requirement? Do you possess at least two years of experience in accounting, bookkeeping, or customer service roles? Supplemental Questions: Please describe your work experience and/or training as it relates to financial or customer service responsibilities, particularly in handling payments or customer interactions. Please be specific with your roles and responsibilities. What systems or procedures were used? Describe your comfort level handling escalated customer situations involving billing or payment questions. Explain how you communicate complex financial information to non-experts. Provide an example of how you made this information clear and understandable. Benefits: The City of Thousand Oaks offers excellent benefits including: Medical, Dental, Vision, Pension Retirement Plan, 401(a), Retirement Health Savings Plan, Tuition Reimbursement, and more.