Processing Specialist (m/w/d)
Fiserv, Santa Monica, CA, United States
Processing Specialist (M/W/D)
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day
quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. As a Processing Specialist (M/W/D) you are responsible for the processing of chargeback and dispute cases. You investigate payment complaints, decide based on card scheme rules and work closely with internal teams to ensure efficient, compliant, and service-oriented processes. The role is a central component to ensure high service quality, timely processing, and optimal customer satisfaction. Your tasks: Processing of chargeback cases according to the regulations of the card organizations (Visa, Mastercard, Amex, Diners, national systems) Examination of documents, transaction data, and basic information Compliance with all internal and external compliance and regulatory requirements Correct documentation and support in the creation of regular reports Processing of customer inquiries about disputes in written and telephone form Collaboration with other teams Use of internal chargeback management systems for case tracking and status updates Participation in smaller improvement initiatives in the team What you should bring: Accuracy and careful handling of sensitive data Secure handling of MS Office Very good German language skills; good English language skills Analytical thinking and strong problem-solving skills Ability to process multiple cases in a structured manner Team skills and enjoyment of working with teams across departments High service orientation and communication skills What would be advantageous: First contact with chargeback/dispute topics, fraud, or payment traffic Basic knowledge of the rules of card organizations (e.g., Visa, Mastercard) desirable Experience with internal systems or case management tools is advantageous Good knowledge of MS Office, especially Excel, Word, and Outlook Understanding of basic processes in card payment or in customer operations areas Thank you for considering employment with Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day
quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. As a Processing Specialist (M/W/D) you are responsible for the processing of chargeback and dispute cases. You investigate payment complaints, decide based on card scheme rules and work closely with internal teams to ensure efficient, compliant, and service-oriented processes. The role is a central component to ensure high service quality, timely processing, and optimal customer satisfaction. Your tasks: Processing of chargeback cases according to the regulations of the card organizations (Visa, Mastercard, Amex, Diners, national systems) Examination of documents, transaction data, and basic information Compliance with all internal and external compliance and regulatory requirements Correct documentation and support in the creation of regular reports Processing of customer inquiries about disputes in written and telephone form Collaboration with other teams Use of internal chargeback management systems for case tracking and status updates Participation in smaller improvement initiatives in the team What you should bring: Accuracy and careful handling of sensitive data Secure handling of MS Office Very good German language skills; good English language skills Analytical thinking and strong problem-solving skills Ability to process multiple cases in a structured manner Team skills and enjoyment of working with teams across departments High service orientation and communication skills What would be advantageous: First contact with chargeback/dispute topics, fraud, or payment traffic Basic knowledge of the rules of card organizations (e.g., Visa, Mastercard) desirable Experience with internal systems or case management tools is advantageous Good knowledge of MS Office, especially Excel, Word, and Outlook Understanding of basic processes in card payment or in customer operations areas Thank you for considering employment with Fiserv.