Customer Experience Representative I
NORD Gear Corporation, Corona, CA, United States
Customer Experience Representative I
The Customer Experience Representative I serves as a key link between customers, sales, engineering, and production to ensure accurate and timely processing of orders for NORD Gear Corporation. This role is responsible for entering and managing customer orders, verifying technical information, and coordinating internally to ensure customers receive the correct products and high-quality service experience. Working in a fast-paced manufacturing environment, this position supports the full order lifecyclefrom initial order entry through confirmationwhile collaborating with multiple departments throughout the organization. The ideal candidate is detail-oriented, organized, and motivated to learn technical products while delivering responsive and professional customer support. This position plays an important role in maintaining the high service standards and reliability that customers expect from NORD, ensuring orders are processed accurately and efficiently so customers receive the right solutions for their applications. Essential Duties And Responsibilities: Enter orders into manufacturing system. Contact customers for information about purchase orders. Work with drafting on order information. Electronically file and maintain paperwork associated with each order. Assist Customer Experience team by working on quotes from the quotes queue. Assist Customer Experience team by taking customer phone calls (in back-up capacity). May be assigned order processing duties for Key and Target Accounts. Other duties as assigned. Job Requirements: Education:
High School Diploma or equivalent required. Associate or bachelor's Degree Preferred. Experience:
One year of order entry, customer service, inside sales or power transmission industry knowledge preferred. Experience in technical industry preferred. Skills And Key Attributes:
Self-motivated, detailed oriented, strong comprehension and memory skills. Physical Requirements:
Ability to work at a desk for up to 8 hours/day Benefits:
Some of the company benefits include medical, dental, vision, education assistance, Teladoc and matching 401K.
The Customer Experience Representative I serves as a key link between customers, sales, engineering, and production to ensure accurate and timely processing of orders for NORD Gear Corporation. This role is responsible for entering and managing customer orders, verifying technical information, and coordinating internally to ensure customers receive the correct products and high-quality service experience. Working in a fast-paced manufacturing environment, this position supports the full order lifecyclefrom initial order entry through confirmationwhile collaborating with multiple departments throughout the organization. The ideal candidate is detail-oriented, organized, and motivated to learn technical products while delivering responsive and professional customer support. This position plays an important role in maintaining the high service standards and reliability that customers expect from NORD, ensuring orders are processed accurately and efficiently so customers receive the right solutions for their applications. Essential Duties And Responsibilities: Enter orders into manufacturing system. Contact customers for information about purchase orders. Work with drafting on order information. Electronically file and maintain paperwork associated with each order. Assist Customer Experience team by working on quotes from the quotes queue. Assist Customer Experience team by taking customer phone calls (in back-up capacity). May be assigned order processing duties for Key and Target Accounts. Other duties as assigned. Job Requirements: Education:
High School Diploma or equivalent required. Associate or bachelor's Degree Preferred. Experience:
One year of order entry, customer service, inside sales or power transmission industry knowledge preferred. Experience in technical industry preferred. Skills And Key Attributes:
Self-motivated, detailed oriented, strong comprehension and memory skills. Physical Requirements:
Ability to work at a desk for up to 8 hours/day Benefits:
Some of the company benefits include medical, dental, vision, education assistance, Teladoc and matching 401K.