Customer Service Representative
Amada, La Mirada, CA, United States
Customer Service Representative
The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks. Essential functions include: Answering high volume customer phone calls, emails, and in-person requests. Informing customers of unit prices, shipping dates, anticipated delays, and any additional information. Entering data into the computer to determine total cost for the customer. Answering incoming customer PO orders as soon as possible. Communicating terms of sale to customers at time of quote or order. Checking inventory control and notifying stock control departments on part items out of stock. Working in a fast-paced environment. Ability to multitask, prioritize, and manage time effectively. Working with customers to resolve complaints and discrepancies. Conferring with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments. Processing orders and providing product stock ETAs. Processing returns of merchandise from customers and coordinating with appropriate departments to issue credits and price adjustments. Skills include: Computer knowledge (email etiquette, PDF, website navigation). Bi-lingual
English / Spanish (optional). Strong communication skills (verbal and written), detail-oriented. Work schedule: Monday - Friday 8:00am - 5:00pm Pay rate: $20/HR Reporting relationship: Parts Supervisor Subordinate staff: None Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks. Essential functions include: Answering high volume customer phone calls, emails, and in-person requests. Informing customers of unit prices, shipping dates, anticipated delays, and any additional information. Entering data into the computer to determine total cost for the customer. Answering incoming customer PO orders as soon as possible. Communicating terms of sale to customers at time of quote or order. Checking inventory control and notifying stock control departments on part items out of stock. Working in a fast-paced environment. Ability to multitask, prioritize, and manage time effectively. Working with customers to resolve complaints and discrepancies. Conferring with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments. Processing orders and providing product stock ETAs. Processing returns of merchandise from customers and coordinating with appropriate departments to issue credits and price adjustments. Skills include: Computer knowledge (email etiquette, PDF, website navigation). Bi-lingual
English / Spanish (optional). Strong communication skills (verbal and written), detail-oriented. Work schedule: Monday - Friday 8:00am - 5:00pm Pay rate: $20/HR Reporting relationship: Parts Supervisor Subordinate staff: None Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.