Customer Service Representative
Maui Jim, Peoria, IL, United States
Maui Jim Customer Service Representative
Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chlo, Alaa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. At Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and "high touch" work environment that values the members of our 'Ohana. The major function of this position is to answer incoming telephone, chat, and email inquiries from our customers in a timely, courteous, and efficient manner. Hourly Rate of Pay: $18.50 Shift Differential: Additional $2.00/hr. Available Shifts: 12:30 PM
9:00 PM (Monday through Friday) Hybrid Schedule: Successful completion of 90 day probationary period, eligibility to work 1 day remotely. Principal Responsibilities and Duties
Continually seek improvement in every aspect of the position. Perform better today than yesterday. Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints requiring routine decisions with limited number of alternatives offered to customer. Follow scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed. Utilize Company training materials to gather information and execute Company policies and procedures. Successfully complete training to be familiar with Maui Jim product as well customer service systems, processes and policies. Professionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts. Knowledgeable on when and how to utilize email stationary to professionally communicate with customers and communicate web issues. Key in orders and information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. Ability to utilize all required software systems to proficiently provide customer care to all internal and external customers. Consistently maintain performance that meet or exceed Maui Jim standards in monitoring, adherence, and training. Remain open-minded and positive when taking suggestions from Leads & Supervisors. Perform all other tasks as required. Other Duties
Project a professional image to our customers. Perform other work-related tasks as requested or required. Desired Qualifications
As a guide, indicated below is the preferred education and experience for this position: High School graduate with one year of college. 1
2 years of customer service experience. In lieu of education, the following equivalent experience is preferred: Three years of work experience in a Customer Service Department and or ophthalmic related industry. Listed below are the particular skills preferred for this position: Excellent communication skills. Detail, problem-solving and logic skills. Type 20-30 wpm. Pleasant personality. Flexible with schedule. Team player. Quick learner. Work Shift
Mid Shift (United States of America) Special Language Requirement (If Applicable)
Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment. Benefits Included
Low Insurance Premiums on Medical, Dental, and Vision Flexible Spending Accounts Health Savings Accounts (with Company Match) Short Term and Long-Term Disability Voluntary Critical Illness, and Accident Coverages Tuition Reimbursement Paid Paternity and Maternity Leave Paid Time Off Paid Holidays Company Paid Life AD&D Insurance Voluntary Life & AD&D Insurance 401K Match The benefits listed above apply to U.S. roles and may vary by state or country. Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements. At Maui Jim we are passionate about making the best sunglasses in the world and providing customer service like you've never seen. We work diligently to attract and retain the brightest individuals in our industry and to foster an environment of encouraged professional development, creative thinking, and growth. The Aloha Spirit is the backbone of our culture, which embraces respect, trust, integrity, and creativity. Maui Jim is proud to be an equal opportunity workplace. Individuals seeking employment at Maui Jim are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Following applicable Fair Chance laws, Maui Jim will consider for employment qualified applicants with arrest and conviction records. Maui Jim is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at hr.us@mauijim.com. To review our data use practices, visit our Privacy Policy.
Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chlo, Alaa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. At Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and "high touch" work environment that values the members of our 'Ohana. The major function of this position is to answer incoming telephone, chat, and email inquiries from our customers in a timely, courteous, and efficient manner. Hourly Rate of Pay: $18.50 Shift Differential: Additional $2.00/hr. Available Shifts: 12:30 PM
9:00 PM (Monday through Friday) Hybrid Schedule: Successful completion of 90 day probationary period, eligibility to work 1 day remotely. Principal Responsibilities and Duties
Continually seek improvement in every aspect of the position. Perform better today than yesterday. Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints requiring routine decisions with limited number of alternatives offered to customer. Follow scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed. Utilize Company training materials to gather information and execute Company policies and procedures. Successfully complete training to be familiar with Maui Jim product as well customer service systems, processes and policies. Professionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts. Knowledgeable on when and how to utilize email stationary to professionally communicate with customers and communicate web issues. Key in orders and information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. Ability to utilize all required software systems to proficiently provide customer care to all internal and external customers. Consistently maintain performance that meet or exceed Maui Jim standards in monitoring, adherence, and training. Remain open-minded and positive when taking suggestions from Leads & Supervisors. Perform all other tasks as required. Other Duties
Project a professional image to our customers. Perform other work-related tasks as requested or required. Desired Qualifications
As a guide, indicated below is the preferred education and experience for this position: High School graduate with one year of college. 1
2 years of customer service experience. In lieu of education, the following equivalent experience is preferred: Three years of work experience in a Customer Service Department and or ophthalmic related industry. Listed below are the particular skills preferred for this position: Excellent communication skills. Detail, problem-solving and logic skills. Type 20-30 wpm. Pleasant personality. Flexible with schedule. Team player. Quick learner. Work Shift
Mid Shift (United States of America) Special Language Requirement (If Applicable)
Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment. Benefits Included
Low Insurance Premiums on Medical, Dental, and Vision Flexible Spending Accounts Health Savings Accounts (with Company Match) Short Term and Long-Term Disability Voluntary Critical Illness, and Accident Coverages Tuition Reimbursement Paid Paternity and Maternity Leave Paid Time Off Paid Holidays Company Paid Life AD&D Insurance Voluntary Life & AD&D Insurance 401K Match The benefits listed above apply to U.S. roles and may vary by state or country. Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements. At Maui Jim we are passionate about making the best sunglasses in the world and providing customer service like you've never seen. We work diligently to attract and retain the brightest individuals in our industry and to foster an environment of encouraged professional development, creative thinking, and growth. The Aloha Spirit is the backbone of our culture, which embraces respect, trust, integrity, and creativity. Maui Jim is proud to be an equal opportunity workplace. Individuals seeking employment at Maui Jim are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Following applicable Fair Chance laws, Maui Jim will consider for employment qualified applicants with arrest and conviction records. Maui Jim is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at hr.us@mauijim.com. To review our data use practices, visit our Privacy Policy.