Senior Director Analyst, Customer Service and Support – Agentic AI Expert, Remot

Employer Industry: Research and Consulting Services

Why consider this job opportunity

• Salary range of $172,000 - $202,500 with potential for annual bonuses
• Opportunity for career advancement and growth within a leading research organization
• Work remotely with flexibility in a hybrid environment
• Access to market-leading benefits including generous PTO and a 401k match up to $7,200 per year
• Engage with executive-level clients and contribute to transformative solutions in customer service

What to Expect (Job Responsibilities)

• Author high-quality, actionable content based on research best practices and methodologies
• Deliver actionable advice to an executive client audience through various media, particularly virtual engagements
• Lead research projects requiring coordination of colleagues and resources
• Create and deliver presentation materials for industry events and client briefings
• Build credibility as a domain expert to represent research, methodology, and strategy

What is Required (Qualifications)

• Demonstrated experience with Agentic AI solutions and advanced GenAI-powered conversational AI in customer service settings
• Subject matter expertise in customer service and support Agentic AI use cases and implementation
• 12+ years of relevant function experience
• Strong written and verbal communication skills, with the ability to engage clients effectively
• Ability to work independently and collaboratively in a multicultural global team

How to Stand Out (Preferred Qualifications)

• Experience with Agentic AI offerings from vendors such as Salesforce, Genesys, and Microsoft
• Expertise in managing complex research projects and/or programs
• Strong organizational and project management skills

#Research #CustomerService #AI #RemoteWork #CareerGrowth

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