Support Representative II
Cone Health, Burlington, NC, United States
Duration: Full Time
The Support Representative II works closely with physicians, nurses, and other medical staff to provide administrative duties in a health care facility. Working under some supervision, this job is responsible for obtaining registration and financial data for registration; registering patients; scheduling patients for initial evaluations and follow-up appointments; interpreting charge information and collecting payment from patients at time of service; maintaining, copying, and retrieving medical records; and performing other general office duties as needed.
Essential Job Function
Education
Experience
Licensure/Certification/Listing
Essential Job Function
- Schedules outside services for patients and coordinates care with referrals for providers.
- Pre-authorizes testing through required insurance carriers; determines co-pay and deductibles by compiling insurance data.
- Records patient information including insurance eligibility, test results, medical history, and physician referrals.
- Assembles, compiles, and maintains patient records and charts; files and faxes records requested by outside offices.
- Retrieves inbound faxes from insurance companies, test results, pharmacies, and consultations from physicians.
- Assists with credentialing by processing applications to meet insurance and facility requirements.
- Performs other duties as assigned
Education
- Required: High School Diploma or equivalent
Experience
- Required: 1 year
Licensure/Certification/Listing
- Preferred: Basic Life Support (BLS) (CPR) American Red Cross or AHA Healthcare Provider