Senior Specialist, Customer Enablement
DiversityJobs, Billerica, MA, United States
Job Title:
Senior Specialist, Customer Enablement
Job Description:
PREFERRED LOCATIONS FOR THIS ROLE INCLUDE ARIZONA AND MASSACHUSETTS
The Role Entegris is seeking a
Senior
Customer
Enablement
Specialist to join our North America
Commercial
team. In this role, you will
be responsible for
increas
ing Customer Satisfaction
for some
of
Entegris'
large
st Customers
while meeting
established
Revenue expectation
s
.
This will be
accomplished
through diligent focus on resolving difficult
and complex
Customer problems
and driving for higher
efficiency with internal processes.
What
You'll
Do Remotely manage and interface with
assigned Strategic Account in North America
for mature product lines and reoccurring Revenue
Lead internal actions to resolve Customer priority issues
Provide up to date and
accurate
forecasts for assigned accounts
Manage consignment inventory program with Customer to ensure that guidelines are being met and
prevent stale inventory
Partner with Finance and other related functions for escalation resolution of Accounts Receivables
Manage Product allocations to ensure highest levels of Customer Satisfaction
per CXI metric
Lead Semi-Annual Business Review process
in collaboration with Key Account Manager
s
Collaborate cross functionally and across divisions to track and drive improvements in on-time shipments
Ensure Quality and PCNs are communicated correctly with Customer and stay on schedule
Continually build strong
Customer relationships that
provide
key insights into the business
Perform
additional
tasks as needed to support team and organizational goals.
What We Seek Education:
B.S. degree in Business or related field (or equivalent experience). Experience:
Minimum of
5
years in
Sales
with 2 years in Semiconductor
Manufacturing
industry Skills:
proficiency
in MS Office;
strong communication
and problem-solving
skills;
Success Metrics High customer satisfaction
as measured by Entegris' CXI score
.
Effective resolution of customer issues.
Continuous improvement and innovation in
C
ustomer
Enablement
practices.
Strong teamwork and collaboration across departments.
WHY WORK AT ENTEGRIS?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.
WHAT WE OFFER
Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.
Compensation: $95,000 - $130,000/ year range with actual pay dependent on candidate overall skills for the role *Annual Bonus Eligible *A progressive (PTO) policy that empowers you to take the time you need to recharge *Generous 401(K) plan with an impressive employer match with no delayed vesting *Excellent health, dental and vision insurance packages to fit your needs *Education assistance to support your learning journey *Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence *Company anticipates the application window closing approximately 5 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Company to shorten or extend the application window
Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.
At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status #LI - TP1
Senior Specialist, Customer Enablement
Job Description:
PREFERRED LOCATIONS FOR THIS ROLE INCLUDE ARIZONA AND MASSACHUSETTS
The Role Entegris is seeking a
Senior
Customer
Enablement
Specialist to join our North America
Commercial
team. In this role, you will
be responsible for
increas
ing Customer Satisfaction
for some
of
Entegris'
large
st Customers
while meeting
established
Revenue expectation
s
.
This will be
accomplished
through diligent focus on resolving difficult
and complex
Customer problems
and driving for higher
efficiency with internal processes.
What
You'll
Do Remotely manage and interface with
assigned Strategic Account in North America
for mature product lines and reoccurring Revenue
Lead internal actions to resolve Customer priority issues
Provide up to date and
accurate
forecasts for assigned accounts
Manage consignment inventory program with Customer to ensure that guidelines are being met and
prevent stale inventory
Partner with Finance and other related functions for escalation resolution of Accounts Receivables
Manage Product allocations to ensure highest levels of Customer Satisfaction
per CXI metric
Lead Semi-Annual Business Review process
in collaboration with Key Account Manager
s
Collaborate cross functionally and across divisions to track and drive improvements in on-time shipments
Ensure Quality and PCNs are communicated correctly with Customer and stay on schedule
Continually build strong
Customer relationships that
provide
key insights into the business
Perform
additional
tasks as needed to support team and organizational goals.
What We Seek Education:
B.S. degree in Business or related field (or equivalent experience). Experience:
Minimum of
5
years in
Sales
with 2 years in Semiconductor
Manufacturing
industry Skills:
proficiency
in MS Office;
strong communication
and problem-solving
skills;
Success Metrics High customer satisfaction
as measured by Entegris' CXI score
.
Effective resolution of customer issues.
Continuous improvement and innovation in
C
ustomer
Enablement
practices.
Strong teamwork and collaboration across departments.
WHY WORK AT ENTEGRIS?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.
WHAT WE OFFER
Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.
Compensation: $95,000 - $130,000/ year range with actual pay dependent on candidate overall skills for the role *Annual Bonus Eligible *A progressive (PTO) policy that empowers you to take the time you need to recharge *Generous 401(K) plan with an impressive employer match with no delayed vesting *Excellent health, dental and vision insurance packages to fit your needs *Education assistance to support your learning journey *Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence *Company anticipates the application window closing approximately 5 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Company to shorten or extend the application window
Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.
At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status #LI - TP1