Member Service Specialist (AmTech)
Education Credit Union, Amarillo, TX, United States
Essential duties and responsibilities include but are not limited to the following:
Interviews members to obtain information and explain available ECU financial services to meet the member’s needs
Gathering member information needed to complete loan requests or extensions, providing members with terms and conditions according to ECU loan policy
Assists members with opening or closing Credit Union accounts, products, or services
Provides members with account status, including current balances and loan payoffs
Analyze, research, and resolve problems and discrepancies related to member accounts and/or member inquiries
Accepts deposits, withdrawals, transfers, CD transactions, and loan payments
Assists members with completing loan or other financial service applications
Process various monetary transactions and maintain account information
Identify opportunities to promote Credit Union products and services based on the member's needs.
Obtains credit records from credit reporting agencies.
Resolves uncertainties relating to a member’s application information through inquiries with applicants or creditors.
Comply with regulations relating to financial products and services
Processes member's applications for credit, reviews credit reports, reference checks, and other information pertinent to loan applicant's credit evaluation, verifies employment, and analyzes applicant financial status, credit, and asset evaluation to determine the feasibility of granting loan request.
Presents loan requests to underwriting for approval and completes any corrections disclosed by underwriting when necessary
Communicates loan approval or denial of members' requests for loans and extensions. Counsels members on denials explaining why and under what terms and conditions a future loan request would be approved.
Compiles loan packages and facilitates the negotiation of loan structures with applicants, including fees, loan repayment options, and other credit terms.
Resolves member complaints involving loan decisions or errors on their accounts.
Quotes payoffs and takes drafting instructions from dealerships and other financial institutions.
Provides loan data to support marketing and sales promotion programs.
Follow up with members on the closed loan report to regain business.
Return all member phone calls/voice mails by the end of the work day.
Qualifications Education Preferred High School or better.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Interviews members to obtain information and explain available ECU financial services to meet the member’s needs
Gathering member information needed to complete loan requests or extensions, providing members with terms and conditions according to ECU loan policy
Assists members with opening or closing Credit Union accounts, products, or services
Provides members with account status, including current balances and loan payoffs
Analyze, research, and resolve problems and discrepancies related to member accounts and/or member inquiries
Accepts deposits, withdrawals, transfers, CD transactions, and loan payments
Assists members with completing loan or other financial service applications
Process various monetary transactions and maintain account information
Identify opportunities to promote Credit Union products and services based on the member's needs.
Obtains credit records from credit reporting agencies.
Resolves uncertainties relating to a member’s application information through inquiries with applicants or creditors.
Comply with regulations relating to financial products and services
Processes member's applications for credit, reviews credit reports, reference checks, and other information pertinent to loan applicant's credit evaluation, verifies employment, and analyzes applicant financial status, credit, and asset evaluation to determine the feasibility of granting loan request.
Presents loan requests to underwriting for approval and completes any corrections disclosed by underwriting when necessary
Communicates loan approval or denial of members' requests for loans and extensions. Counsels members on denials explaining why and under what terms and conditions a future loan request would be approved.
Compiles loan packages and facilitates the negotiation of loan structures with applicants, including fees, loan repayment options, and other credit terms.
Resolves member complaints involving loan decisions or errors on their accounts.
Quotes payoffs and takes drafting instructions from dealerships and other financial institutions.
Provides loan data to support marketing and sales promotion programs.
Follow up with members on the closed loan report to regain business.
Return all member phone calls/voice mails by the end of the work day.
Qualifications Education Preferred High School or better.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr