HR Representative
Helpside, Lindon, UT, United States
SUMMARY
This position is responsible for ensuring clients and employees have a positive experience when they contact Helpside through e-mail, phone, live chat, or in person. We carry the HR burden so our clients can focus on other needs of their business. The Helpside HR team are experts and help our clients succeed.
WHAT WE ARE LOOKING FOR
Answer all incoming client calls, e-mails, and attend to a “live chat” function
Oversee and complete unemployment insurance claims
Manage and complete incoming HR paperwork & mail
Oversee E-Verify & I-9 process
Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed
KNOWLEDGE / SKILLS / ABILITIES
The ability to speak both Spanish and English
Quick and accurate entry of required documentation
Strong verbal and written communication skills, Spanish speaking preferred
Demonstrate knowledge and effectively use customer service techniques
Problem solving skills in intense and emotional situations
Sense of integrity to uphold organizational values
Proficient in Microsoft Office
Monitors own work to ensure professional quality and punctuality
Provide unsurpassed customer service to our clients
JOB REQUIREMENTS
High school diploma or equivalent required
Bachelors degree or current student preferred
1-2 years’ experience working in an office setting preferred
GREAT THINGS THAT COME WITH WORKING HERE Helpside employees have many perks to the job such as:
Health insurance 100% paid by employer (for both employee and family!)
Additional voluntary supplemental benefits including dental, vision, life insurance, disability, accident, critical illness, etc.
401(k) with company match
Paid holidays
Paid time off
Great company culture
Fun company events
Job Type Full-Time In Office (40 Hours/Week)
Job Location Lindon, Utah
JOIN THE HELPSIDE TEAM AND HELP OUR CLIENTS, AND HELPSIDE SUCCEED! #J-18808-Ljbffr
WHAT WE ARE LOOKING FOR
Answer all incoming client calls, e-mails, and attend to a “live chat” function
Oversee and complete unemployment insurance claims
Manage and complete incoming HR paperwork & mail
Oversee E-Verify & I-9 process
Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed
KNOWLEDGE / SKILLS / ABILITIES
The ability to speak both Spanish and English
Quick and accurate entry of required documentation
Strong verbal and written communication skills, Spanish speaking preferred
Demonstrate knowledge and effectively use customer service techniques
Problem solving skills in intense and emotional situations
Sense of integrity to uphold organizational values
Proficient in Microsoft Office
Monitors own work to ensure professional quality and punctuality
Provide unsurpassed customer service to our clients
JOB REQUIREMENTS
High school diploma or equivalent required
Bachelors degree or current student preferred
1-2 years’ experience working in an office setting preferred
GREAT THINGS THAT COME WITH WORKING HERE Helpside employees have many perks to the job such as:
Health insurance 100% paid by employer (for both employee and family!)
Additional voluntary supplemental benefits including dental, vision, life insurance, disability, accident, critical illness, etc.
401(k) with company match
Paid holidays
Paid time off
Great company culture
Fun company events
Job Type Full-Time In Office (40 Hours/Week)
Job Location Lindon, Utah
JOIN THE HELPSIDE TEAM AND HELP OUR CLIENTS, AND HELPSIDE SUCCEED! #J-18808-Ljbffr