Field Support Representative Level 1
Cognizant, Portland, OR, United States
About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Role: Field Support Representative Level 1
Location:
Portland, OR Mandatory skills
Support for the handhelds, laptops, and scanner devices Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required Resolve Complex Client Computing Problems for Customer business customers and IT Service Areas Rack and Stack Support for commissioning/decommissioning infra devices Job Description
Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices Perform data collection/preservation activities as they relate to migrations and/or eDiscovery Stage Build and Image systems with standard client image (aka eCore) Job Qualifications
Good Communication Skills Good Analytic/Troubleshooting Skills Strong working knowledge of MS Windows Operating System Working knowledge of MS Office and basic business application Good Customer Support Skills Minimum 2 years desk side support services Basic knowledge of networks, telecom, and compute/storage Basic knowledge of mobile device support Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required Provide support for the handhelds, laptops, and scanner devices Provide smart Hands and Feet support for across teams on demand Rack and Stack Support for commissioning/decommissioning infra devices to be provided Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity Co-ordination for cable patching with Vendors or enable on demand Ensure basic Network connectivity (LAN), Wi‑Fi access / Video Tandberg / Printer/ Voice are available at site Installing and configuring hardware and software components to ensure usability by end users Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates Experience in supporting overall manufacturing / lab IT systems and IT devices Familiarity with manufacturing, lab or distribution center IT equipment Includes but is not limited to scanners, printers, tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc. Advanced communications skills to work with multiple teams and/or OEMs on high priority issues Advanced Microsoft skills (server support, etc.) Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment Strong focus on quality and attention to detail Benefits
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
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Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Role: Field Support Representative Level 1
Location:
Portland, OR Mandatory skills
Support for the handhelds, laptops, and scanner devices Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required Resolve Complex Client Computing Problems for Customer business customers and IT Service Areas Rack and Stack Support for commissioning/decommissioning infra devices Job Description
Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices Perform data collection/preservation activities as they relate to migrations and/or eDiscovery Stage Build and Image systems with standard client image (aka eCore) Job Qualifications
Good Communication Skills Good Analytic/Troubleshooting Skills Strong working knowledge of MS Windows Operating System Working knowledge of MS Office and basic business application Good Customer Support Skills Minimum 2 years desk side support services Basic knowledge of networks, telecom, and compute/storage Basic knowledge of mobile device support Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required Provide support for the handhelds, laptops, and scanner devices Provide smart Hands and Feet support for across teams on demand Rack and Stack Support for commissioning/decommissioning infra devices to be provided Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity Co-ordination for cable patching with Vendors or enable on demand Ensure basic Network connectivity (LAN), Wi‑Fi access / Video Tandberg / Printer/ Voice are available at site Installing and configuring hardware and software components to ensure usability by end users Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates Experience in supporting overall manufacturing / lab IT systems and IT devices Familiarity with manufacturing, lab or distribution center IT equipment Includes but is not limited to scanners, printers, tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc. Advanced communications skills to work with multiple teams and/or OEMs on high priority issues Advanced Microsoft skills (server support, etc.) Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment Strong focus on quality and attention to detail Benefits
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
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