Remote Customer Success Lead
Jobgether, Raleigh, NC, United States
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will oversee the relationship and strategic management of significant mid‑market accounts. Your focus will be on ensuring a positive customer experience from onboarding through to renewals, upselling, and cross‑selling. You will play a pivotal role in driving customer retention and growth, applying a consultative approach to maximize value derived from the company's platform. Join a dynamic team committed to customer success and contributing to their business growth journey.
Accountabilities
Build and maintain strong relationships with key stakeholders within client accounts.
Own the entire post‑sale lifecycle for assigned accounts, including timely contract renewals.
Identify and execute on opportunities for upselling and cross‑selling across existing client portfolios.
Use client data and analytics to track account health and tailor strategies for customer success.
Work cross‑functionally with sales, product, and support teams to address customer needs.
Act as the voice of the customer within the company to guide product and marketing strategies.
Requirements
4‑7 years of experience in customer success, account management, or client‑facing sales roles.
Demonstrated ability to build long‑lasting client relationships and provide value‑added solutions.
Success in identifying upsell and cross‑sell opportunities to drive revenue growth.
Ability to communicate effectively across all levels of an organization.
Proven track record of thriving in dynamic environments while managing multiple priorities.
Excellent collaboration skills to ensure a seamless client experience.
Benefits
Excellent healthcare package for you and your family.
Savings and investment opportunities with 401(k) match.
Unlimited Paid Time Off.
Paid Parental Leave.
Access to online legal services.
Financial planning services offered.
Discounted pet insurance.
Corporate benefit program with exclusive offers.
Health and wellness reimbursement program.
Travel discounts.
Educational resources for career and personal development.
Employee referral bonus program.
Opportunities for career growth in a merit‑based company.
Why Apply Through Jobgether? We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
#J-18808-Ljbffr
Accountabilities
Build and maintain strong relationships with key stakeholders within client accounts.
Own the entire post‑sale lifecycle for assigned accounts, including timely contract renewals.
Identify and execute on opportunities for upselling and cross‑selling across existing client portfolios.
Use client data and analytics to track account health and tailor strategies for customer success.
Work cross‑functionally with sales, product, and support teams to address customer needs.
Act as the voice of the customer within the company to guide product and marketing strategies.
Requirements
4‑7 years of experience in customer success, account management, or client‑facing sales roles.
Demonstrated ability to build long‑lasting client relationships and provide value‑added solutions.
Success in identifying upsell and cross‑sell opportunities to drive revenue growth.
Ability to communicate effectively across all levels of an organization.
Proven track record of thriving in dynamic environments while managing multiple priorities.
Excellent collaboration skills to ensure a seamless client experience.
Benefits
Excellent healthcare package for you and your family.
Savings and investment opportunities with 401(k) match.
Unlimited Paid Time Off.
Paid Parental Leave.
Access to online legal services.
Financial planning services offered.
Discounted pet insurance.
Corporate benefit program with exclusive offers.
Health and wellness reimbursement program.
Travel discounts.
Educational resources for career and personal development.
Employee referral bonus program.
Opportunities for career growth in a merit‑based company.
Why Apply Through Jobgether? We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
#J-18808-Ljbffr