Client Success & Sales Enablement Specialist

Job Description: Client Success Manager Position Type: Full-Time, Salaried Employee Location: Onsite, Ocoee, FL Base Salary: $60,000-$80,000 DOE + Performance Bonuses / Commission Overview We are a growing Managed Service Provider (MSP) focused on delivering proactive IT solutions and exceptional client experiences. As we continue to scale, we’re looking for a resourceful, driven, and client-focused professional to serve as the connective tissue between sales, operations, and our clients. This is a high-impact hybrid role combining inside sales, client success, account management, sales enablement, and administrative coordination. If you’re hungry, organized, savvy, and excited about growth. Core Responsibilities Sales & Revenue Support Build and deliver accurate client quotes and proposals Support MSP sales reps with pricing, renewals, and opportunity tracking Follow up on open quotes and proposals Identify upsell/cross-sell opportunities within existing accounts Help manage the sales pipeline and CRM hygiene Assist in closing smaller deals independently (inside sales component) Support QBR preparation and client presentations Account Management & Customer Success Serve as a day-to-day contact for assigned client accounts Proactively check in with clients to ensure satisfaction Track contract renewals and service expansions Coordinate onboarding for new clients Assist with Customer Satisfaction (CSAT/CSET) initiatives Monitor service delivery issues and escalate when needed Reduce churn and increase account growth Client Service & Communication Answer inbound calls from clients Triage requests and route appropriately Provide timely updates and follow-through Maintain professional, high-touch communication standards Administrative & Operational Support Manage documentation and internal systems Assist with vendor coordination and procurement Maintain CRM accuracy and reporting Prepare internal sales and account reports Help streamline quoting and renewal processes Ideal Candidate Profile Resourceful and solutions-oriented, with the ability to take initiative and operate independently Highly organized and detail-driven, with strong time management skills Comfortable balancing administrative responsibilities with revenue-generating sales activities Confident communicator, capable of engaging business owners and senior decision-makers Ambitious and growth-minded, with a desire to advance in their role Technically adept, with the ability to quickly learn and articulate MSP services and solutions Able to perform effectively in a fast-paced, evolving environment Required Skills & Experience 1–5+ years experience in sales, account management, customer success, or MSP environment Experience creating quotes and proposals preferred Strong phone presence and written communication skills Familiarity with CRM systems (HubSpot, ConnectWise, Autotask, etc. preferred) Ability to manage multiple priorities simultaneously Comfortable discussing pricing and services with clients Benefits You will be eligible for immediate enrollment into our benefits program with a lead time that ranges between thirty (30) and sixty (60) days before coverage begins. Highlights of the current benefits are as follows: Medical, dental, and vision insurancewith competitive plan options 401K plan + employer match + immediate vesting Employer paid long-term disability insurance+ life insurance 22 days off per year (15 days of accrued PTO + 7 paid holidays) 6 weeks paid parental leave Company issued laptop Company paid training as necessary

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