Associate Account Manager
Link Manufacturing, Ltd., Sioux Center, IA, United States
Join Our Team at Link Manufacturing, Ltd. in Sioux Center, IA!
Are you a motivated and detail-oriented individual looking to advance your career in account management? Look no further! Link Manufacturing, Ltd. is seeking a dedicated Associate Account Manager to join our team in Sioux Center, IA.
The Associate Account Manager – OEM Accounts supports commercial and customer facing activities for key OEM customers: Daimler, Volvo/Mack, and International. This role acts as the primary day-to-day POC for OEM buyers, Material Planners, Engineering and Quality. They are a trusted right hand to the Senior Account Manager. The Associate AM helps manage communication, issue resolution, price support, and customer coordination — without handling EDI, order entry, or routine order confirmations. The role includes regular travel with the Senior Account Manager to participate in OEM site visits, business reviews, relationship-building meetings, and support trip preparation.
Key Responsibilities:
Serve as the first-line contact for OEM buyers and purchasing teams. Manage daily commercial inquiries (pricing, availability, shipment timing, documentation).
Assists in diagnosing or clarifying customer-reported issues related to: Delivery concerns, past dues or shortages, expedites, truck-down emergencies, pricing or documentation questions and coordinates internal teams to resolve issues and drive communication loops.
Manages portal tasks involving document uploads, contact updates, customer notifications, scorecards, commercial metric.
Assists with price file updates, quotes, margin reviews, contract review documentation, customer notifications related to part changes, new part intros, or program updates.
Collects and organizes performance metrics such as OTD percentage, backorder trends, and quality commercial scorecard inputs.
Bridge communication between OEM buyers, Customer Service/OE Support, operations, purchasing, and logistics. Ensure internal teams are informed about OEM priorities and expectations.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Qualifications:
0–3 years in customer service, commercial support, or OEM/manufacturing environment
Excellent communication and organizational skills
Strong follow-through and attention to detail
Ability to manage multiple OEM requests simultaneously
Comfortable learning ERP and OEM portals (non EDI functions)
Willingness to travel with the Senior AM
Experience with Daimler, PACCAR, Volvo/Mack, or International
Automotive/heavy truck industry exposure
Strong Excel skills
Strong interest in career progression toward Account Manager
Travel requirements will be based upon need, 10-25% is estimated.
About Us: Link Manufacturing Ltd. is a leading manufacturer and supplier of innovative suspension products for the heavy-duty trucking industry. We are dedicated to providing our customers with the highest quality products and exceptional service. At Link Manufacturing Ltd., we believe in investing in our employees and providing them with opportunities for growth and advancement
Join our team at Link Manufacturing, Ltd. and be a part of a company that values teamwork, creativity, and continuous improvement. Apply today and start your career as a Customer Service Representative with us!
Link is an Equal Opportunity Employer and is committed to workforce diversity.
#J-18808-Ljbffr
The Associate Account Manager – OEM Accounts supports commercial and customer facing activities for key OEM customers: Daimler, Volvo/Mack, and International. This role acts as the primary day-to-day POC for OEM buyers, Material Planners, Engineering and Quality. They are a trusted right hand to the Senior Account Manager. The Associate AM helps manage communication, issue resolution, price support, and customer coordination — without handling EDI, order entry, or routine order confirmations. The role includes regular travel with the Senior Account Manager to participate in OEM site visits, business reviews, relationship-building meetings, and support trip preparation.
Key Responsibilities:
Serve as the first-line contact for OEM buyers and purchasing teams. Manage daily commercial inquiries (pricing, availability, shipment timing, documentation).
Assists in diagnosing or clarifying customer-reported issues related to: Delivery concerns, past dues or shortages, expedites, truck-down emergencies, pricing or documentation questions and coordinates internal teams to resolve issues and drive communication loops.
Manages portal tasks involving document uploads, contact updates, customer notifications, scorecards, commercial metric.
Assists with price file updates, quotes, margin reviews, contract review documentation, customer notifications related to part changes, new part intros, or program updates.
Collects and organizes performance metrics such as OTD percentage, backorder trends, and quality commercial scorecard inputs.
Bridge communication between OEM buyers, Customer Service/OE Support, operations, purchasing, and logistics. Ensure internal teams are informed about OEM priorities and expectations.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Qualifications:
0–3 years in customer service, commercial support, or OEM/manufacturing environment
Excellent communication and organizational skills
Strong follow-through and attention to detail
Ability to manage multiple OEM requests simultaneously
Comfortable learning ERP and OEM portals (non EDI functions)
Willingness to travel with the Senior AM
Experience with Daimler, PACCAR, Volvo/Mack, or International
Automotive/heavy truck industry exposure
Strong Excel skills
Strong interest in career progression toward Account Manager
Travel requirements will be based upon need, 10-25% is estimated.
About Us: Link Manufacturing Ltd. is a leading manufacturer and supplier of innovative suspension products for the heavy-duty trucking industry. We are dedicated to providing our customers with the highest quality products and exceptional service. At Link Manufacturing Ltd., we believe in investing in our employees and providing them with opportunities for growth and advancement
Join our team at Link Manufacturing, Ltd. and be a part of a company that values teamwork, creativity, and continuous improvement. Apply today and start your career as a Customer Service Representative with us!
Link is an Equal Opportunity Employer and is committed to workforce diversity.
#J-18808-Ljbffr